This is How Services Should Be
Data di pubblicazione: 19-feb-2016
What an amazing hotel! Welcoming people, cosy place, nice room, and great level of service. I have done a mistake by booking a previous Thursday (1 week earlier). I figured that out on the check in day. The reservation was fixed so nothing could be done online. I called Mr. Waleed who is a wonderful person, friendy, and very cooperative. He told me that the hotel is ok with changing the booking but this needs to be arranged by expedia. I called expedia and this was sorted out (thumbs up).
Ms. Kay was also vey helpful and prompt in her communication. The hotel is away from the traffic, with available parking, good facilities, and offers great services for affordable cost.
I highly recommend going with Premier Inn because they deeply understand the concepts of customer service and relationship management.