Dear Ms. Laura,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Pietro,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Ms. Maria Chiara, We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers. We are looking forward to welcoming you back soon. Best regards, Ian Rydin Cluster General Manager

Dear Ms. Roberta, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Best regards, Ian Rydin Cluster General Manager

Dear Mr. Simone, Thank you for rating us. We are glad we were able to meet your expectations. Best regards, Ian Rydin Cluster General Manager

Dear Mr. Adolfo, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai. Best regards, Ian Rydin Cluster General Manager

Dear Valued Guest, On behalf of our team and myself at Roda Al Murooj Hotel, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the power outage inconveniences that you experienced, and we understand your frustration as we failed to provide you with the degree of service you expected from Roda Hotels. Be assured that the comments and suggestions we receive are taken seriously. We truly appreciate your valuable and constructive feedback which will help us to constantly improve. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to our Hotel. Kindest regards, Nael Elwaary General Manager

Dear Valued Traveler, Thank you very much for your review of your recent stay with us at Roda Al Murooj Hotel on Expedia. With much regret we learnt about the noise which impacted your stay. For future visits we recommend to request a room with view to the garden and on high floor. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Roda Al Murooj Hotel in the near future, we remain with kind regards Nael Elwaary Cluster General Manager

Dear Valued Guest, Greetings from Roda Al Murooj Hotel. Thank you for the positive rating on Expedia following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Guest, First of all, thank you very much for your continued loyalty to Roda Al Murooj Hotel. I am very pleased to read your positive review from your recent stay with us and thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you were again overall impressed with the quality of our hotel and service which you describe as “top notch” – an incredible honor for us. Please be assured that your gracious comments will be certainly shared with our colleagues as they serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I look forward to welcoming you back soon to Roda Al Murooj Hotel. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you very much for the excellent rating on Expedia following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you for sharing the kind review with your recent holiday with us at Roda Al Murooj Hotel on Expedia. I am glad to learn that we have indeed lived up to your expectations when you chose to stay in our hotel. It is pleasing to read that you thoroughly enjoyed our services and recreational facilities. Surely, the view on our Pergolas terrace overlooking our gardens and pool added to a relaxing atmosphere. Again, thank you so much for your valuable feedback, and I look forward to welcoming you back soon. Kindest regards, Nael Elwaary Cluster General Manager

Greetings from Roda Al Murooj Hotel. Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you very much for your very positive review of your recent stay with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services and that you found especially our location suitable for your purpose of visit to Dubai. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you very much for your very positive review of your recent stay with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services and that you found especially our location suitable for your purpose of visit to Dubai. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you for your comments about your recent stay with us at Roda Al Murooj Hotel. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret we read that the noise from the construction site impacted your stay, please note that it is a directive from Roads and Transport Authority which is beyond our control. Please accept our sincere apologies for the inconvenience caused. Looking forward to welcoming you back soon. Kindest regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, thank you for staying with us , we appreciate your feedback. Kind regards Haitham Galal Director of Rooms

Dear Mr. Francesco, Thank you very much for your wonderful review of your recent holiday with us at Roda Al Murooj Hotel. It is with much pleasure I read your kind acknowledgment of our warm hospitality, exquisite facilities and especially the culinary experience. We make every effort to maintain the high standards of timely and quality service delivery, and we are delighted that we have been successful in achieving this during your stay. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

Dear Ms. Reena,Thank you for taking the time to leave an excellent rating and comments. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Kimberley,Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai.With much regret, we read that we did not meet your expectations in terms of our facilities and services. While coffee and ice do not belong to the standard amenities set-up, these are available through Guest Services. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we regret that your stay at Swissotel Al Murooj did not fully meet your expectations, however, hope nevertheless to welcome you at another opportunity. Kind regards,Amro NagahGeneral Manager

Dear Mr. Carlos,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Mr. Jagpaul,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Ms. Chin,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Emma,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Fahad Suleman,Please let us know what was challenging you during your pervious stay, in order to escalate directly with our management.Your reservation Team!Swissôtel Al Murooj Dubai!

Dear Mr. Mirza,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Mr. Housam,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Safa,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Rosendo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Navil,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Andreas,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Anne-Marie,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Mimo,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Ms. Sviatlana,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Mr. Scott,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Moh'd,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Mr. Futoshi,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

Dear Ms. Wahida,Thank you very much for your review of your recent stay with us at Swissotel Al Murooj Dubai. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much!Looking forward to welcoming you back to Swissotel Al Murooj Dubai in the near future, we remain with kind regards,

Dear Mr. Oliver,Thank you for rating us. We are glad we were able to meet your expectations.

Dear Mr. Anahita, Thank you very much for taking time to submit your review.Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.

Dear Mr. Tadayuki,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

Dear Mr. Graciano,The team at Swissotel Al Murooj Dubai is happy to see that you had a 5* experience. Thank you for taking the time to leave such an amazing rating. Kind regards,Amro NagahGeneral Manager

Dear Ms. Iuvia,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Ms. Shurei,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Martin,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Said,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Arshin,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Mike,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager