Couple of minor niggles but excellent overall
Data di pubblicazione: 19-ago-2016
Very pleasant reception and staff. Room was very clean and tidy overall. There were a couple of minor things in the bathroom that could do with attention, but these were very insignificant really. The biggest disappointment was food served by the pub attached to the hotel. The food served did not stand up to its description or was otherwise lacking in some area's, some mash was cold and chips were very dry. Otherwise though, the food looked very professionally prepared. Please do note that I am not talking about the hotel restaurant! The hotel made a significant mistake when billing our card, which I did not notice immediately. Upon raising this with the staff on reception, it was immediately clear from the response that this was not something that happened on a regular basis. They promptly corrected the mistake without any quibble whatsoever and apologized profusely. As much as a mistake like this is bad on the face of it, I feel this is actually a positive as it shows they did not try and wriggle out of it - they stood right up, said oops, apologized profusely and promptly fixed it without any messing about.