2/10 Terribile
Bozhidar
Viaggio di coppia
8 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My girlfriend and I decided to drive up to Syracuse for the 2024 eclipse. We arrived at Courtyard around 2:00AM, checked-in and went to our room which had a wet floor, and mildew smell. We went to bed and thought it would subside. Unfortunately it got worse, there’s a plumbing leak. We told front desk and asked if we can be moved. They told us they don’t have rooms and to come back at 3:00PM. The eclipse totality was at 3:23PM, we went back to the front desk around 3:30PM, only to be told by Malissa to come back at 4:30PM. When I came back around that time, I was asked why we wanted a different room. Once again I explained that there’s a leak and that it smells horrible in our room, only to be told with an attitude that “there’s no problem with the room”. I demanded they move us. Once we got settled we wanted to use the hot tub, only to find that the hot tub was filled in with concrete, and the pool was dirty. I specifically booked this hotel so we can use the hot tub. We decided to just call it an evening and go to Ruby Tuesday’s next door. When we came back we grabbed a couple waters and some apple juice only to find that the juice was bad and had separation forming from improper storage. When it was time to check-out, they added additional charges to my card. An absolute nightmare, I’ve travelled everywhere, and never had an experience like this before.
Bozhidar
Soggiorno di 1 notte ad aprile 2024