Hotel vicino a Eastman School of Music - Rochester

“The staff was exceptional. Very caring and helpful. The property is in a safe and pedestrian friendly area. Highly recommend this property.”

“The property was clean and the staff were super helpful.”

“The gym was excellent and a real improvment. The rooms were upgraded since my last visit and this was a much needed improvement as well.”

“Very spacious rooms”

“Room was bad. Light bulbs were burnt out in bathroom. Shower door about to fall off no coffee sweeteners or stir sticks. When room was cleaned still no restock of coffee or supplies. Very disappointing.”

“Very disappointing experience overall. The property was poorly maintained, and the level of service provided by both the staff and management was far below expectations. The staff were unhelpful and showed little concern for guest satisfaction. The restaurant was another letdown. The food was average at best, and the restaurant staff were rude and unprofessional, which made the dining experience unpleasant. I would not recommend this hotel and would not choose to stay here again.”

“Good”

“Clean convenient updated nice staff all in all it was what it was supposed to be no negative thoughts”

“staff was incredible . had a blow out and had to stay an extra night. very helpful with the extra booking .”

“Always clean and always a nice breakfast. My family and I have stayed at this total four times while my son visited the local colleges. We will stay here again in the future.”

“Spacious and clean room”

“To be honest with all of you I don’t know why this area is expensive during the weekend but for over $200 a night with taxes and fees I think this place is expensive. Besides this, the room door never fully locked if you left your room, towels smelled clean but had stains on them and the mini fridge well was too small and did not work. More like a motel than a hotel or inn.”

“Room was clean and comfortable ”

“Decent for a nights stay.”

“Great”

“Very nice but shower floor was slippery”

“The staff did their part well in welcoming in guests. The room we got was decent but hot because the a/c wasn't on. Usually the rooms we booked in the past would be cool as soon as we enter because the a/c was on. Our room's a/c wasn't on and the room was hot. Some parts around the room for example the mini fridge had some weird dirt around it. The toilet paper was squished in the holder and not neatly placed in. The towels had a strong vinegar smell to it but were overall clean. The location of...