Hotel a Faisal

“Awesome”

“- Delays in check in over two hours - No Towels in the room - No hot water in the room ensuite - No pillow covers x 4 pillows - Room phone is not working - Unhygienic bedrooms & Toilets - Power Cut twice in same day in all the hotel - Bad smell in restaurant & it's air condition not working in very hot weather - Facilities like pool/billiards broken cues and table & with added charge - No double beds available in all the hotel as advertised but only two single beds available - Hotel advertised...

“Where to start here, the hotel itself on the face of it looks amazing, a grand reception hall, big bedrooms and swimming pools etc but that’s the facade. It’s in the middle of a nowhere desert , has limited restaurant service, poor food, no alcohol ‘allowed’ and unprofessional, poorly trained staff. The heightened security everywhere makes you anxious rather than reassured and unless you have a hire car there’s no escape as there is no public transport at all. Stay here is you like staying in a...

“Comfortable room and great breakfast.”

“Room was carpeted which attracted dust. Room stank of cigarettes. I requested a double bed, but was given a room with THREE single beds! Restaurant was full of flies, so could not eat there, as hygiene was poor, as I saw waiter checking temperature of cooked food with his bare hands. Cooked food was cold. I could not wait to leave.”

“I wasn’t able to access the place the host response to me that he don’t have the place ready for me and he didn’t give me a refund”

“Logistica, personale, qualità della cucina”

“Pool and beach access. Had a nice relaxing time. ”

“St, Regis New Capital Cairo is one of the most beautiful and relaxing hotels we stayed at as a family. I was there two years ago and we decided to come back as a family this year. The hotel is very clean, spacious, and well maintained. The staff is superior, they are ready to help and answer questions/needs in no time. Special thanks to Rougina Makram, the head of the reception staff and her dedicated and professional team. She was very helpful accommodating our request for the rooms that...

“The website is not clear, only military personnel are allowed (if only military personnel are allowed, there is no need to sell the room on this website). It is 20 kilometers away from the city. After waiting, military personnel will come out to explain (and the military is poor in English). On-site refunds are not allowed. I hope that Expedia will clean up such behaviors that waste customer time and energy.”