Expected more.from the property.
Room floors were dirty, curtains had holes in them
Room service took 45mins and food quality was poor and pricey
No international sockets in room
Lamp not working
Tv fuzzy and apps not working
Construction noise woke us up in the earlymorning. But never any.mention from hotel when booking that there would be any noise concerns
We were woken at 07:30am by knocking on our door just to give us an iron that we had requested the day before
Pool was dirty and umbrellas most of them missing pins to be able to open and use
Staff were not helpful when struggling to open the umbrella.
Maintenance and exposed brickwork in garden areas which were dangerous
Ordered a burger from burger bar and had sand in the lettuce and something black and hard
Buffet breakfast was terrible with dirty food preparation areas and buffet not being replaced. For example no bacon in bacon tray and it was 09am
Terrible service from wait staff . Had to ask for coffee and ask to be seated.
Dirty tables which werent cleaned properly
On the day of checkout we had a person waiting outside our room at 1045 , 15 minutes before check out.time to ask us to leave. we felt rushed and not accomodated.
Tennis court very poor condition
General.hotel facilities poor condition
Food was poor quality at high prices
Staff werent very friendly. Especially at the pool cabana.
What seems.like an amazing hotel in pictures leaves alot to be desired for and for the high price we expected better