Data di pubblicazione: 24-nov-2017 su Hotels
Unfortunately my stay was not as positive as some individuals. My room, which was NOT a pet friendly room, smelled like cat urine. Additionally, there was mold on the walls in the bathroom. Finally, my stay was scheduled Tuesday through Friday night. Thursday night I decided to spend the night with a friend. Luckily I had taken my luggage with me because when I went back to my room Friday afternoon, my key cards had been deactivated. I had the front desk reprogram my key cards and I went back up to my room. Before I had left the room to go to my friend's house, I had left the Do Not Disturb sign on the door. To my surprise, when I finally got back into my room, everything had been set up as if someone new was checking into my room. The couple items I had left in the refrigerator had been disposed of and the drawers had all been left open, as though they had all been checked and cleaned. I am so lucky I had not left any luggage in my room because I am assuming the cleaning crew would have disposed of everything. So, I ask, what is the purpose of 1.) putting the Do Not Disturb sign on the door and 2.) making a reservation through a certain timeframe? It's quite obvious the cleaning crew took it upon themselves to decide I had left. That is NOT a decision the staff gets to make when I had a reservation through Friday night. Needless to say, I was terribly unhappy with this situation and I will NEVER be staying at another Best Western.