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Recensioni per Fairfield Inn & Suites by Marriott Fort Walton Beach Hurlburt Area

2.5 out of 5
Fairfield Inn & Suites by Marriott Fort Walton Beach Hurlburt Area
522 Mary Esther Blvd., Fort Walton Beach, FL

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 225 su 370 recensioni" "
Valutazione di 8 - Buono. 79 su 370 recensioni" "
Valutazione di 6 - Soddisfacente. 33 su 370 recensioni" "
Valutazione di 4 - Scarso. 8 su 370 recensioni" "
Valutazione di 2 - Terribile. 25 su 370 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

barb, plainfield

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Breakfast was disappointing. Staff was excellent.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Kitty

Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

David

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 23 gen 2024
Hello David, We're sorry to hear that your recent stay with us was not up to your expectations. We strive to provide excellent service to all our guests and would love to hear more about your experience in order to improve. Please reach out to our hotel directly so we can address any issues you encountered.

6/10 Soddisfacente

Donna

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Donna, We sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. We value your feedback and would greatly appreciate it if you could reach out to us directly to share any specific concerns or issues you encountered. We strive to provide exceptional service and would love the opportunity to make things right for you. Please contact us at your earliest convenience so that we can address your feedback.

2/10 Terribile

Melissia

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Horrible sound banging on wall or roof all night. None of us are able to sleep
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Melissia, We apologize for any inconvenience caused by the noise disturbance during your stay. We appreciate your feedback and will share it with our team to ensure we take necessary measures to prevent such occurrences in the future. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back for a more restful experience.

6/10 Soddisfacente

John

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
They're in the middle of doing upgrades and it was a little inconvenient.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello John, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our ongoing upgrades. We understand that this may have disrupted your stay and we appreciate your patience during this process.

10/10 Eccellente

Sheaba

Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Sheaba,We appreciate you choosing our hotel for your stay! We're thrilled to hear that you had a great experience and we hope to welcome you back in the future.

10/10 Eccellente

Alfred

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staycation the staff was great and very helpful and nice
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 14 dic 2023
Hello Alfred,Thank you for choosing to stay with us and for your kind words about our staff. We strive to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back for another great stay in the future.

4/10 Scarso

Fontain

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 13 dic 2023
Hello Fontain, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could kindly reach out to us directly, so that we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

2/10 Terribile

Jacqueline

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Jacqueline, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

10/10 Eccellente

Loretta

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property manager “Jay?” was excellent. Knowledgeable about the area, recommended places to explore and eat. He also helped his staff out and worked in different areas of the hotel. All staff has excellent customer service skills.
Soggiorno di 5 notti a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Loretta,Thank you for your kind review! We are delighted to hear that Jay and our staff provided you with excellent customer service and helpful recommendations. We appreciate your feedback and we will share it with our staff members. Waiting to serve you again!

6/10 Soddisfacente

James

Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 7 ott 2023
Hello James,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Buono

Sherry

Mi è piaciuto: Pulizia e personale e servizio
very close to our relatives
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 9 set 2023
Hi Sherry,Thank you for sharing and I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 Buono

Masaki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad agosto 2023
Risposta di Manager, il giorno 19 ago 2023
Hello Masaki,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Eccellente

MIKE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This may have been the first time ever that I stayed at a hotel and absolutely zero complaints. The free breakfast was insane, the room and the lobby were kept cold, everything was modern, free use of computers, 2 elevators, extremely comfortable beds and the staff was always interactive and friendly. Will definitely be back.
Soggiorno di 4 notti ad agosto 2023
Risposta di Manager, il giorno 15 ago 2023
Hello MIKE, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terribile

Shevane

Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 4 set 2023
Hello Shevane, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Eccellente

Chad

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 13 ago 2023
Hello Chad,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Buono

Annie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very basic and served the purpose for our stay. Older style hotel, but it was clean. The only thing I didn’t like was that we weren’t given any fresh towels for our 2nd night; we had to ask and wait.
Risposta di Manager, il giorno 30 lug 2023
Hello Annie,Thank you for your valuable opinion regarding our towels. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 30 lug 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Soddisfacente

Doan

Soggiorno di 4 notti a luglio 2023
Risposta di Manager, il giorno 19 lug 2023
Hello Doan,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Soddisfacente

Lindsey

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a luglio 2023
Risposta di Manager, il giorno 7 lug 2023
Hello Lindsey,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Eccellente

Zulema

Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 29 lug 2023
Hello Zulema,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Eccellente

Raymon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice property
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 7 lug 2023
Hello Raymon,Thank you for sharing this honest review and feedback about our property. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terribile

Kywana

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Unfortunately, i didnt have a pleasant stay. The hotel itself didnt smell clean. The carpet needs to be pulled because its dirty and smells bad. The rooms were not thoroughly cleaned. There was crud on walls and door to room. My room had little black bugs crawling everywhere, the sheets and pillow cases were dingy and worn. The fee i paid for the 2 nights i was there was not worth it. I have stayed in much cleaner, rennovated and friendlier staff for less. The lady on Saturday morning breakfast server was very rude and unfriendly. She did not like her job because she showed it. The manager on duty Saturday did change my room because of the bug infested situation but the room was still not as clean as it should have been. Needless to say, this was my first and last time staying at this hotel.
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Kywana, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Soddisfacente

Shayla, GIBSONTON

It was okay.
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 20 giu 2023
Hello Shayla, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terribile

nowattie

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 28 giu 2023
Hello nowattie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was great!
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 1 giu 2023
Dear Guest,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Buono

Mark von

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 27 mag 2023
Hello Mark von,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Buono

Celeste

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 27 mag 2023
Hi Celeste,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 25 mag 2023
Hello Stephanie,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

2/10 Terribile

Jackie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 26 mag 2023
Hello Jackie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Eccellente

Whitney

Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 1 giu 2023
Hello Whitney,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Eccellente

Justin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very nice and the staff was always helpful
Risposta di Manager, il giorno 19 apr 2023
Hi Justin,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back

10/10 Eccellente

kerrian

Soggiorno di 3 notti ad aprile 2023
Risposta di Manager, il giorno 5 mag 2023
Hello kerrian,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Eccellente

Demarius

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Manager, il giorno 5 apr 2023
Hello Demarius,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best hotel Breakfast
Best breakfast options full selection,with all day coffee.
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 28 mar 2023
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Eccellente

Andrea

Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 9 apr 2023
Hello Andrea,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Eccellente

Kelly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenience
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 19 mar 2023
Hello Kelly,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Soddisfacente

Peter

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 4 apr 2023
Hello Peter, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Buono

Kelley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was helpful
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 11 mar 2023
Hello Kelley,Thank you for taking the time to share your comments regarding our staff as well as our front desk. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Soddisfacente

Brenda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast wasn’t very good and the staff working it was not friendly at all and it wasn’t stocked. And the room wasn’t very clean.
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 28 feb 2023
Hello Brenda,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff as well as our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Family and chill weekend
Great place to stay. Convenient to many restaurants of various types. Convenient to beaches and the base.
Soggiorno di 2 notti a febbraio 2023
Risposta di Manager, il giorno 28 feb 2023
Hello William,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Buono

Craig, Silver creek

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Upon arrival we were charged $10 more per night that what was quoted on Expedia. I had seen other people complain but had hoped they had corrected it. Expedia is supposed to be sending me credits for the issue although I haven’t seen it yet.
Soggiorno di 2 notti a febbraio 2023
Risposta di Manager, il giorno 1 mar 2023
Hello Craig,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Buono

Raquel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nice
Soggiorno di 3 notti a febbraio 2023
Risposta di Manager, il giorno 28 feb 2023
Hello Raquel,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Buono

Terry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Don't understand $10 charge because we used Expedia added on at checkout.
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 28 feb 2023
Hello Terry,Thank you for your review and comments regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Eccellente

Clay

Soggiorno di 2 notti a febbraio 2023
Risposta di Manager, il giorno 24 feb 2023
Hello Clay,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terribile

Patrick

Viaggio di lavoro
I was charged an additional $10.00 fee to stay here. I should be reimbursed by Expedia
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 16 feb 2023
Hello Patrick, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. Please reach out and ask to speak with the general manager regarding the mention of double charges and we ask that you please call us so that we can discuss the matter with you right away.

10/10 Eccellente

Crawford

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was great
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 12 feb 2023
Hello Crawford,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Eccellente

A W

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect place to stay
The staff was friendly in every way. The room is clean, spacious, comfortable, and the bed was JUST-RIGHT. The breakfast was outstanding, with pancakes, 2 kinds of omelets, pork and turkey sausage, scrambled eggs, biscuits,gravy, jelly, honey, 4 types of fruit juice, coffee, and dry cereal as well as yogurt. We never had to wait for an elevator or a luggage rack.
Front Door
Beverage Bar
Breakfast Bar
Soggiorno di 3 notti a gennaio 2023
Risposta di Manager, il giorno 5 feb 2023
Hello A W,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your comments about our bed. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Eccellente

Pam

Viaggio di lavoro
Soggiorno di 1 notte a gennaio 2023
Risposta di Manager, il giorno 5 feb 2023
Hello Pam,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.