The staff was friendly in every way. The room is clean, spacious, comfortable, and the bed was JUST-RIGHT. The breakfast was outstanding, with pancakes, 2 kinds of omelets, pork and turkey sausage, scrambled eggs, biscuits,gravy, jelly, honey, 4 types of fruit juice, coffee, and dry cereal as well as yogurt. We never had to wait for an elevator or a luggage rack.