Hotel a Garrettsville

“Everyyhing i needed and super convenient for travel ”

“Friendly staff, not the best motel but not the worst. My Tv remote didn’t work but that’s about my only complaint.”

“Amazing staff and quaint hotel ! Love the upscale yet comfortable relaxed feel to this great boutique hotel close to chagrin falls ! Very convenient and includes hotel bar and restaurant giving you the option to stay in once you’ve arrived.”

“Lobby and breakfast area were clean and neat; food was fresh and tasty. Hallway carpet was torn up where there had been an apparent ice machine leak and smelled very musty with a heavy odor of disinfectant. After the first two uses, the coded room key-card didn't work and the lady at the front desk said she would let us in, but to get a new key we had to wait until that afternoon when her brother came in. The rooms were not carpeted, so we heard every step taken by the guests above us. It...

“Wonderful hotel and perfect location!”

“Updated and clean! Just as nice as a hotel twice its price!”

“The entire second floor is being renovated but the desk clerk sent us there anyway. The room smelled of mildew, the curtain wouldn't draw and the A/C wouldn't work. We brought the desk clerk up to look at the room and she put us on the third floor. The room was nicer, but the TV control was malfunctioning and the in-room coffee maker wouldn't work. Breakfast was OK. ”

“The parking lot was well lit and accessible. The bed was comfortable. We appreciated the location to Cuyahoga Valley National Park. And the room was cheap. However, the ratings didn’t match up to the actual room. The room needed maintenance, like grouting around bathroom tiles was missing and the carpet was dirty and sticky. The evening staff was slow to come to the counter for check in. I wish we stayed somewhere else for our multi-day stay.”

“Good spot to stop overnight for is”

“Everything was as listed and described on the site. I had mistakenly reserved the wrong room and they were able to work with me to correct. ”

“Overall the stay was good. However, for a handicapped person staying on the 2nd floor with no elevator available was challenging. The sitting chair had a wheel missing. Unable to use. It was mentioned to staff, but no response. For those guest like my husband and I who has a late evening flight the opportinity to have a later checkout time would be helpful. Some hotels charge an additional fee. Normally half price of daily room rate. And some hotels, have a holding space, at no charge, if guest...

“Another great stay at Holiday Inn Express & Suites! I have come to rely on these hotels for their clean, smoke-free rooms and comfortable environment, as well as their free breakfast. Their service is always top notch as well!”

“Everything was good”

“Great stay overall!”

“Bad”

“Staff were friendly.”

“Loved it. I even played one of the three pianos in the parlor -- it was a fine instrument.”