Hotel vicino a Gentleshaw Wildlife Centre - Stafford

“Clean room, great shower pressure and great location ”

“Staff excellent, room very small no chair or even room for bags. Wifi in room also poor. Bar food and service excellent and the welcome pack and light breakfast choice good. Clean but the building is ageing. The steps to the rooms really need to be illuminated or there will be a fall”

“I recently stayed here for a training event. The facilities were generally ok and the staff were very friendly and helpful, and the food was good. Some parts of the property do feel a bit dated and could benefit from some refurbishment. The main issue I had was with the shower in my room, which had no cold water at all and was boiling hot. Unfortunately, I only discovered this in the morning, so there wasn’t really time for it to be fixed before I had to leave.”

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“Lovely staff. Generally,the hotel and rooms require modenising. ”

“We had a comfortable stay at Upper House and slept well. Breakfast was enjoyable, and we also had dinner during our visit, the food was lovely and a real highlight. However, the room cleanliness was fairly basic and could be improved. The staff were polite but didn’t come across as particularly warm or welcoming. The property itself feels quite dated and would benefit from modernisation, as it seems to have remained largely unchanged for many years. It’s also worth noting that the venue hosts...

“It’s ok for the price. Helpful staff, good parking, worn out rooms, Stafford town is a bit tired too.”

“I booked two rooms as a last minute stay. Immediately on bookimg I had two phone calls that I missed as I was in my way to the accommodation. I then received a text message to tell me they could not accommodate my booking and to cancel. I was adviced by Expedia not to cancel as this would be against the cancellation policy - I am still trying to get a refund and will probably have to esculate the process”

“Great low price. The rooms are dated and in need of renovation, but they are clean”

“Fabulous person and place to stay can’t fault it ty”

“Breakfast was of a good standard with plenty of choices. Food could run out and delays were experienced whilst waiting for it to be resupplied. They could have been more proactive in that area. ”

“This was honestly one of the worst hotel experiences I've had. The place looks neglected from the moment you arrive, the parking area was full of rubbish and broken items and generally felt unsafe. Inside things didn't improve. The room had clearly not been properly cleaned or updated in years. the ventilation fan was covered in dust and grime, and the walls had marks and stains all over them. Everything felt worn out and it generally made the room feel unhygienic and uncomfortable to stay in. I...

“The bathroom was very dated. It looked like a nursing home. The flooring was extremely old. The bed was too low. Only one bath towel for 2 people. It was definitely not up to standard for a Hub. The staff was friendly and made you feel welcomed. But this hotel needs serious renovations. ”