THE ABSOLUTE WORST EVER!!!!
Data di pubblicazione: 28 lug 2019 su Hotels
We pulled up and refused to get out of our truck!!! First of all, it’s a motel, not a hotel. Looks like some dirty, filthy truck stop. Sketchy individuals hanging outside, some looking like straight up prostitutes. I called Hotels.com to see if they could transfer us to another property and they said they couldn’t honor my request or offer a refund. As a Gold member, you would think they would try to accommodate in whatever way possible, especially with me telling them I don’t feel safe with my children at this location. Very disappointed with Hotels.com. In their policy, as a Gold team member, one of their perks is a “Hassle Free Guarantee!” They are supposed to be able to change your reservation upon request, “hassle free!!!! There’s no advantage to spending all this money with Hotels.com. May as well book directly with the property. Misrepresentation on behalf of the motel. Shame on Hotels.com for not doing a better job in accommodating their Gold members. I’m beyond pissed!!!!