Reputable service, great fourth visit
Data di pubblicazione: 24-ago-2016 su Hotels
This was our fourth visit, second year in a row for our anniversary. Service is top notch - from the warm welcome upon arrival to the professional service in the restaurant.It is no surprise that the hotel is close to fully booked when we go - they have a strong reputation for quality and service.
Breakfast and supper always have a variety to appeal to varying tastes. We often were full just sampling the different stations. We frequently took a drink after supper on the terrace to enjoy the entertainment. We tried the à la carte restaurant Krystal but were less impressed with the menu. A special highlight was the attention to detail for our anniversary. The hotel ensured we got the same table in the dining hall as last year and again planned a special menu for us.
The reception staff are knowledgeable for tips about the area, always willing to answer our questions and make suggestions. They were very proficient, and we never felt like we were waiting long or were neglected.
Our room with a sea view - so relaxing to look over the vast sands dunes and see the ocean. Our only criticism was room comfort. The air conditioning at maximum did not cool the room very quickly, especially if curtains were open. As long as our curtains were closed during the day while we were out, the room was maintained at an agreable temperature. As well, the bed was a little too hard for our liking.
We would not hesitate to return to the Riu Palace Maspalomas, and definitely would recommend it.