Hotel vicino a Great Smoky Mountains Heritage Center - Townsend

“Staff was courteous and allowed us to check in an hour early, which was very nice. However, there were several issues with the room. The bathroom door didn't properly fit and you had to forcefully pull it closed, which was extremely loud to both open and close. Also, the in-room alarm was previously set, which woke my wife up at 3 a.m. and she had to figure out how to turn it off in the middle of the night. But the biggest problem was the smoke alarm, which started doing three-chirps at 4 a.m....

“Nice and clean. Nice area super quiet only negative was hard bed ”

“Stayed 5 days in March. There was no room cleaning. Suppose this could be due to the time of year. The property is good, but certainly not “wonderful “ as described by Expedia. ”

“Motel carino in una bella zone, purtroppo però il bagno era datatissimo con doccia vecchia e nessun tappo per la vasca. Dopo entrati pa camera non è stata rifatta, quindi oltretutto niente caffè per la macchina, impossibile trovare qualcuno alla mattina per chiedere. Piscina carina ma qualcuno dovrebbe ogni tanto togliere insetti”

“This property was very clean, comfortable and quiet. Even through it was busy it was very relaxing atmosphere. It fit right in with the small town charm. We will definitely be back!”

“This was our second time staying at Treemont. Our requirements for a hotel stay are simple. Clean, comfortable, courteous staff. The newly renovated room was clean, the air and heat excellent, plenty of fresh towels, daily housekeeping, and every single staff member was extremely friendly and made us feel welcome. Renovations continue to this gem of a property and I look forward to our next stay. I can't wait to see this property restored to its former glory. ”

“La nostra cabin era molto bella internamente e dotata di ogni comfort. Ottimo il ristorante Appalachian Bistro. Unica pecca un odore sgradevole proveniente dal bagno. ”

“Horrible experience, my family and I drove there from Miami Florida. It’s a 12 hour drive, some of us had to work the first day so we left a little bit late. We didn’t get to this lodge until 5:45 am. I had spoken to ray and he had given me the door code for my room. When we arrived I opened the door at first glance everything looked fine. When we unloaded our stuff and opened up the sofa bed to get some rest it was completely full of dirt including dead bugs all over it. After seeing that we...

“The mountain view was excellent. Property was clean, parking was ample, access was easy, breakfast was good.”

“Staff”

“I appreciated the location, close to the Great Smoky Mountains NP and downtown Gatlinburg, the courtesy of the reception staff, the free parking. The breakfast could be improved for variety and quality”

“Clean and staff were friendly”

“Good location and nice breakfast. But we had a major issue with the fireplace. When we checked in, it didn’t work. They said it was repaired the next day, but when we walked towards the room, we could smell gas from outside. They told us it was just a back build up that needed to dissipate, and we left our door open for an hour till it mostly went away. The fireplace was working that evening, but we turned it off at night and woke up around 2 AM to an overwhelming gas smell again. My husband was...

“Great amenities! Awesome breakfast bar with many selections to choose from.”

“Easy check-in and check-out, with easy texting options for any needed requests. Staff was extremely friendly and helpful. ”

“Overall a great place to stay very clean, staff was also amazing!”

“Breakfast could use improvement, food is not stocked enough during busy times. Eggs are watery. Nice location very peaceful”

“Everything was good, just wish they had hot breakfast so we didn't have to go to restaurant”

“Clean room- close by to attractions.”

“I wish I could give the staff 10 stars. My wife and I love this place. It's right in the middle of all the attractions on the main strip. We don't want to stay anywhere else when we go back ”