Hotel vicino a Hangzhou Tower Shopping Mall - Hangzhou

“I had a wonderful stay at this hotel, and a big part of that was thanks to the exceptional service at the front desk—especially Isabella. From the moment I arrived, she was warm, professional, and genuinely attentive. What truly stood out was how she went above and beyond to make sure everything was taken care of, even anticipating needs before I had to ask. Whether it was handling requests efficiently, offering helpful local tips, or simply checking in to make sure my stay was comfortable,...

“Great staff , great location”

“Hôtel magnifique, chambre très confortable et propre, le petit déjeuner exceptionnel et le personnel vraiment agréable et professionnel, nous avons adoré notre séjour dans cet hôtel de haut standing ”

“La posizione non è male, ma la zona non è fra le migliori . La vista dalla stanza dell'albergo era bruttissima . La struttura meriterebbe una ristrutturazione .”

“Slightly overpriced hotel close to both subway and the West Lake. ”

“Ottimo hotel nel cuore della città a 15 minuti a piedi dal lago. Camere spaziose con servizi e accessori all'altezza. Molto buona la colazione e ottima la copertura wi-fi”

“近熱門景點，亦在西湖景區附近，食店商場在可以步行到達。”

“Service was excellent ”

“房間大小適中、乾淨、冷氣溫度剛好、氛圍舒適；但是枕頭太軟，外加淋浴間的門容易滲水，需注意安全”

“방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다”

“I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.”

“房間乾淨、地點便利”

“The staffs were very kind and friendly, and every day they clean my room. I'm very satisfied with their service. ”

“ottimo hotel”

“Ottimo ”

“沒有用過”

“Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria. Il personale della reception non parla inglese, e siamo in un 5 stelle ”

“The hotel is in a very nice location, close to the lake and the downtown. Facilities are nice, as well as the breakfast. A special thanks to the Management Trainee Ms. Aitara for the fantasic job she did welcoming us! Thak You!”

“スタッフが親切。西湖にも清河坊にも歩いて行ける近さで便利。”

“Personale molto disponibile, cordiale ed attento a tutti i particolari.”