Lovely room, excellent dinner, and dinner server!!
Terrible customer service both by a registration clerk(who didn’t have a clue) and even worse by manager . I felt strongly that I should not pay the ripoff “ Faciities Fee” as virtually none of it applied to me. Plus though the check-in clerk tried to say breakfast was part of it, there was a printed card in the room that specifically said it was part of the room rate!! Grrr. For such a nice hotel it was a total turn-off. I am a very steady traveler. They burned me over this $15 charge, a real shame.