Hotel vicino a Hayes Arboretum - Richmond

“Beds are very comfortable. Towels are good quality.”

“Old old, still rooms with rug Good breakfast Too expensive for the standard”

“Very good”

“This property has one employee working all night. Marie checked us in. When we got to our room it was dirty and had not been prepared for our arrival. Marie had to come and clean our room. She had to run back and forth from the fourth floor to the front desk 3 times to check people in and clean our room. On top of that we were given a King room when we made reservations months in advance for a two queen beds room. Marie deserves a raise and the property manager needs to rethink their staffing...

“It’s a good stop on the road”

“The only thing cleanliness I have to complain about is the shower still had soap scum on the base of the shower floor when I stepped in it. I could feel how slick the floor was from. Where either soap scum was left or cleaning agent was left on the floor of the shower. Also, the maintenance man needs to go around, fixing a lot of cracks and caulking that are peeling”

“Unexpected $50 cash deposit required to get your key. It’s to guarantee no smoking. I understand but it should be clarified beforehand. There was what sounded like a violent fight upstairs. Domestic it sounded like. I just wanted to sleep after driving 7 hours, but I couldn’t ignore the apparent assault. I did call and the owner was notified. After happening intermittently for about 1 1/2 hours, it ended. I was grateful. Hope the people get help.”

“The fridge didn’t work no matter what you tuned it to bed was comfy ”

“The staff was helpful, friendly and polite. The property could use some TLC. Overall, satisfied with my stay.”

“Great value, clean, and conveniently located!”

“Nice, quiet and clean!”

“My Expedia reservation was not honored.”

“Hot water would’ve been nice without being charged an extra 70”