Vacanze Heddon-on-the-Wall

I stayed here previously last year but since then, standards of cleanliness and general upkeep seem to have fallen. In the bedroom, three of four pillows on the bed had brown marks on them; the dressing table chair had a long brown streaky stain on it (looked like 💩) and in the bathroom, there was no rubber seal on the bottom of the glass shower screen, so water poured out onto the floor when showering. Other minor cosmetic issues included missing tiles under the bathroom sink, and scuffs on walls and furniture. When I checked out and made the staff at Holiday Inn aware (not sure if they own or just manage the property) they were very apologetic and said they would look into it, so I cannot fault their customer service. If the apartment had been properly cleaned and maintained, I probably would’ve not even noticed the minor issues that were there, but it’s hard to overlook basic cleanliness and maintenance.

Great location and good option for a family apartment

We enjoyed our overnight stay at the hotel. It was clean, modern and the staff made us and our dog feel welcome.

So so stay in hottest week of year. Room size good but design of room let it down. Restaurant not opened on Monday/Tuesday evening ( in a 4star hotel!) and bar in hotel disappointing. could not get room to a comfortable temp during whole stay, whatever we tried, and fan in room was completely useless.