Hotel a Heron Bay

“The place smelled like old urine. The floor at the entrance to the room was so sticky, it felt like it was going to pull your shoes off. I asked for another room, and they moved me, but that room had the same problem. I asked for a refund because I wanted to leave since it smelled like old carpet and the amenities looked very worn out. I couldn’t get my money back, so I just left and went to another hotel.”

“The room was very clean and we enjoyed our stay! Breakfast was great! Staff was very accommodating and nice! We would definitely stay there again!”

“I wished breakfast started earlier for early travelers or have 24-hour coffee (I use decaf only) available. If you do, sorry I missed it. I had to leave extra early this morning.”

“Decent, inexpensive hotel. Not very fancy. Good for just sleeping. The lobby is locked most of the time, they do not serve breakfast. It is in a little dated, although it has had upgrades. The linens were clean. The hairdryer didn't work.”

“Good place no problems”

“Everything was good parking, distance to good restaurant and shopping.”

“Stay was excellent. Room updated...very nice, clean. Staff above board front desk staff. Very friendly. Safe,secure location. Price was great!”

“Great location and great staff!”

“Could use a little love, beds not particularly comfortable.”

“No drug dealers in parking lot and wifi not secure ”

“The front desk was greatly understaffed when a bus load of seniors arrived to check in. There was only one young man working and he was overwhelmed so the process was painfully slow for those of us waiting to check in after that group. When a manager (?) finally showed up, she started quizzing the young worker instead of jumping in to help. As far as the room goes, I suggest asking to be in the back building unless you want to start smelling the breakfast being cooked at 6am. Lastly, checkout...

“Most rooms smell wet other then that it’s a pretty cool and reasonably priced hotel I’ve stayed here like 4/5 times the worst problem is that you probably will have to keep going to the front desk to reactivate the keycard staff is sweet but as for when you get DoorDash or uber make sure to pay extra attention most drivers will leave your bags in the front and won’t call”

“This was such a wonderful surprise, the hostess thought of everything, very roomy, very nice, very comfortable.”

“Einfach wunderbar! Die Gastgeber waren sehr freundlich. Insgesamt eine sehr familiäre Umgebung mit hervorragenden Frühstück und herrlicher Lage und Ausblick auf die Mobile Bay. Absolut empfehlenswert!!!”

“Pretty disappointing. I usually don’t care much about the room, as long as there’s a shower and a bed for cheap. This place is disgusting. The room I got, 111, is infested with mold. The dehumidifier included in the room is obviously never cleaned or emptied by housekeeping, as it was coated in mold when I opened the tank to drain it. Every day it filled up while I was out, leaving the room at 75% humidity. The shower curtain has mold. 3 of the 4 corners of the room are moldy. There is mold...

“Hallway rugs could be cleaner.”

“The room smells horrible, the linens had stains , dirty , the TV did not work. The pillows super old , AC not working well . It was a nightmare!”