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Recensioni per Albatros Spa & Resort Hotel

5 out of 5
Albatros Spa & Resort Hotel
Deadalou 1, Hersonissos, Crete Island

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 37 su 87 recensioni" "
Valutazione di 8 - Buono. 32 su 87 recensioni" "
Valutazione di 6 - Soddisfacente. 11 su 87 recensioni" "
Valutazione di 4 - Scarso. 5 su 87 recensioni" "
Valutazione di 2 - Terribile. 2 su 87 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Andrea, Treviso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima posizione
Ottima posizione a pochi metri dal mare, l'albergo ha delle ali recenti ed altre più datate, con livelli delle camere ovviamente diversi. Noi abbiamo soggiornato per cinque giorni nell' ala più vecchia, in una camera adeguata alle nostre aspettative (ovvero a quanto pagato). Gli ultimi due giorni ci hanno proposto di trasferirci in una camera di qualità superiore, gratis, con vista sul mare e su scavi archeologici in corso. Molto disponibile e gentile il personale, in particolare il receptionist Adam ed una sua collega orientale. L'ultimo giorno, avendo noi il volo di ritorno a sera inoltrata, ci hanno custodito le valigie anche dopo il check out, mettendoci a disposizione piscina, una doccia e la toilette. Camere sempre pulite ogni giorno. Due piscine molto curate e pulite. Internet wi-fi incluso per n°1 dispositivo per camera. Nel complesso siamo molto soddisfatti dell' esperienza vissuta presso questo Hotel.
Risposta di Elena Reservations, il giorno 21 ago 2016
Gentile Andrea, la ringrazio moltissimo per la bella recensione. Siamo veramente lieti che il vostro soggiorno sia stato piacevole fin nei più piccoli dettagli. Siamo davvero felici che siate rimasti soddisfatti della vostra stanza e del servizio ricevuto. Ci fa molto piacere che abbiate notato la dedizione e la cura al dettaglio che tutto lo staff offre giornalmente ai nostri ospiti. Ci auguriamo di avere l'opportunità di darle di nuovo il benvenuto nel Albatros. Cordiali Saluti da Chersonissos

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
vacanza marina creta
Colazione pessima e troppi rumori
Risposta di Nadine, il giorno 17 ott 2015
Vi ringraziamo per aver dedicato del tempo per recensire il Vostro recente soggiorno presso il nostro hotel e ci dispiace venire a conoscenza del fatto che non abbiate gradito la colazione offerta dal nostro ristorante poiche' essa solitamente e' molto apprezzata dai nostri clienti. Ci dispiace anche che abbiate trovato la vostra camera troppo rumorosa. Se lo avessimo saputo durante il Vostro soggiorno avremmo fatto di tutto per aiutarVi a risolvere tale disagio. Speriamo vivamente che in futuro avremo l'occasione di accogliervi nuovamente.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
ottima posizione e buon servizio
Abbiamo scelto pernottamento e prima colazione, ottima e abbondante (un pò costosa). Esperienza piacevole, adatta soprattutto a chi vuole approfittare dei comfort dell'hotel, dato che ci sono grande piscina, spa e molti altri servizi (a pagamento).
Risposta di Elena , il giorno 9 mag 2016
Vi ringraziamo per aver dedicato del tempo per recensire il Vostro soggiorno presso il nostro hotel. Speriamo vivamente che in futuro avremo l'occasione di accogliervi nuovamente!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo
Personale molto cortese e disponibile ad ogni richiesta dei clienti.
Risposta di Elena , il giorno 9 mag 2016
Vi ringraziamo per aver dedicato del tempo per recensire il Vostro recente soggiorno presso il nostro hotel. Speriamo vivamente che in futuro avremo l'occasione di accogliervi nuovamente.

6/10 Soddisfacente

Antonino, Roma, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nice stay, great service, no fashion-looking
the stay in the hotel was fine, although i guess it's more like a 3*superior Italian level than a 5* international. breakfast and cast were fantastic, sometimes there was a lack in soap fournishments; there was no parking, but was not so difficult to find one there. Beachs is not so nice, and lifestyle for going out is nice for restourants, and about 18-25 years old for nightlife, which last until 6 a.m. in the area
Risposta di Elena , il giorno 8 mag 2016
We thank you for reviewing your stay with us and for appreciating our team's efforts to offer our hotel guests a nice stay.We always welcome both positive and constructive feedback from all of our guests especially when they feel that something is not quite right. We appreciate your feedback as it allows us to improve our hotel and its services and we would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

10/10 Eccellente

Sona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a luglio 2023
Risposta di Elena Reservations, il giorno 2 ago 2023
Dearest Sona, We're very happy to know you had a great stay with us! Our staff always aims to be helpful and attentive to our guests' needs. Thank you for staying with us, and we hope to welcome you back soon!

8/10 Buono

Linda

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn’t like the fact that we had to rake our own luggage up and back down to the lobby… also we were with friends and the gadget a Nespresso machine and we didn’t even have coffee in our room I had to request it and was given instant coffee
Soggiorno di 4 notti a luglio 2023
Risposta di Elena Reservations, il giorno 28 lug 2023
Dearest Linda, thank you for taking the time to write your personal opinion on your recent stay. Usually we are praised for the friendliness and service of our team, and we are certain we would have been of assistance if you contacted the reception with your querries. In any case, we definitely took note of your comments and we would be delighted if you decided to offer us a second chance to fully meet your expectations.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di Elena Reservations, il giorno 4 lug 2023
Thank you for reviewing your recent stay with us!We would be delighted to welcome you for another memorable stay in Hersonissos, Best regards from all the team !

8/10 Buono

Becky

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel is really nice and the staff is super friendly. Overall it was a great get-away but just a few things that I think would have made it better: - they had different events every night that went until late so it would be really loud if I didn't want to participate and made it hard to sleep - they advertise that they have parking on the premises. This I would disagree with because I had to find parking along side the road and sometimes circle many times or park in areas that I wasn't entirely sure was legal to park in then I would have to move it when a spot opened up. - I wish that there was more variety in their breakfast selection. After day 2, it just got kind of old because it almost the same thing every morning. That being said, we had a pretty enjoyable stay here and if we came back to this same area, we would stay here again.
Soggiorno di 9 notti a giugno 2023
Risposta di Elena Reservations, il giorno 3 lug 2023
Dear Becky, thank you for taking the time to share your comment on your recent stay with us. It is a pleasure to read how much you appreciated the service of our staff, we hope to see you again some day, indeed, for another memorable stay! Best greetings from Crete

10/10 Eccellente

José-Antonio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Séjour entre amis
L’accueil de l’hôtel était top, avec des gens toujours agréables et même une personne parlant français. Le petit déjeuner est copieux, avec un très grand choix au buffet, sur demande ils ont du pain sans gluten. Pour la chambre le seul bémol c est le bruit le matin car nous étions au premier étage avec la cuisine juste en dessous.
Soggiorno di 4 notti a giugno 2023
Risposta di Elena Reservations, il giorno 3 lug 2023
Cher José-Antonio, Merci à vous ! Nous sommes très satisfaits d'apprendre que vous avez passé de bonnes vacances parmi nous et que vous avez notamment apprécié l'amabilité de toute notre équipe! Nous serions heureux de vous offrir notre hospitalité de nouveau, Toutes nos salutations de la part de l'équipe Albatros.

10/10 Eccellente

marc

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fijn hotel
Heel goeie locatie, goeie service en lekker ontbijt
Soggiorno di 6 notti a maggio 2023
Risposta di Elena Reservations, il giorno 4 giu 2023
Geachte Marc, Wat een fantastische feedback!Bedankt voor uw vleiende compliment!Het is ons een genoegen om te mogen lezen dat uw een fantastische tijd hebben gehad in de Albatros en dat jullie tevreden waren met de service van ons team!Tot de volgende keer!

10/10 Eccellente

Sara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and comfortable. Friendly staff, great location
Soggiorno di 14 notti a settembre 2022
Risposta di Elena Reservations, il giorno 19 set 2022
Thank you very much Sara for taking the time to review your stay at Albatros Spa & Resort Hotel. We are very happy to learn that you enjoyed especially the cleaning and comfort of your room, the location of the hotel and the friendliness of our staff. We will share your kind words with our team and hope we shall have the pleasure of welcoming you back in the near future!

10/10 Eccellente

Alexandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic hotel, going above and beyond
Fantastic hotel, very close to a choice of great beaches (I recommend Palm Beach in particular which is a 15 min walk away, but there are closer ones also). The food for breakfast and dinner was spectacular and choice full, both veggie and meat options and different types of cuisines (Greek/cretan, Asian etc). The hotel offers free of charge events such as wine tasting, Greek food cooking classes, Aqua aerobics and DJ night. Excellent service too, everyone very polite and helpful. There is a cocktail bar next to the pool where you can order drinks from via the app the hotel grants you access to during your stay. Fab experience 10/10!!
Soggiorno di 6 notti a luglio 2022
Risposta di Elena Reservations, il giorno 26 lug 2022
Dear Alexandra, thank you very much for choosing to stay with us and for taking the time to write your comments. It's great to hear we exceeded your expectations here at Albatros Spa & Resort Hotel and we will definitely share your comment with our staff members who will be thrilled! We would be delighted to welcome you again in the near future. Best regards from Chersonissos

10/10 Eccellente

Khrebtova

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful atmosphere!!!
Really great holidays thanks to all the kind and friendly Staff of Albatros! I felt me home! Atmosphere is great there, relax, romantica, freedom. Excellent position, on the beach. Really excellent cleaning, vaste variety of food. I loved wake me up because of tasty smells of pancakes entering from my balcony. Beautiful touching evening live music. Really grateful to everyone of you, you made my holidays!))) I would love to come back!
Soggiorno di 7 notti a settembre 2021
Risposta di Elena Reservations, il giorno 28 set 2021
What a kind review you posted! We are grateful for your support and look forward to welcoming you back very soon! Warmest greetings from the whole team!

10/10 Eccellente

Tairine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a giugno 2021
Risposta di Elena Reservations, il giorno 19 ago 2021
Dearest Tairine, thank you very much for this review, we are glad to see that you had a nice holiday amongst us. We really hope to see you again some day, Greetings from Hersonissos

4/10 Scarso

jose antonio tomas

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
"NUNCA MAIS"
Muy por debajo de las espectativas
Soggiorno di 5 notti a luglio 2021
Risposta di Elena Reservations, il giorno 23 lug 2021
Estimado Jose Antonio Tomas, Gracias por haber escogido nuestro hotel. Lamentamos no haber estado a la altura de sus expectativas y le aseguramos que seguiremos esforzándonos para conseguir la satisfacción de nuestros clientes. La excelencia en el servicio es uno de los aspectos más importantes para todo el equipo de Albatros Spa Resort Hotel. Esperamos volver a verle muy pronto con nosotros y mejorar su experiencia.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
4 étoiles, pas 5 étoiles
Nous sommes restés deux nuits. Points positifs : - superbe piscine, proche mer - super transat, bel équipement - nourriture plutôt moderne et correcte - petit dejeuner très copieux - propreté irréprochable - malgré les points négatifs,j'y retournerai Points négatifs : - il est indiqué 5 étoiles : ce n'en est pas un. Dans un 5 étoiles : - les lits seraient de meilleure qualité - l'accueil à la réception serait bien meilleure - l'isolation des portes, l'insorisation globale aussi - il y aurait un parking privé - le personnel serait plus aimable - les horaires check in/out - le client qui reste une nuit n'est pas considéré de la même manière que le client du tour opérator qui reste la semaine. Voici ce qui s'est mal passé : Nous sommes arrivés avec un enfant de 4 ans à 14h. On nous a dit de patienter 16h. Ok c'est dans les conditions. A 15h40, on nous dit que la chambre sera prête à 16h/16h10. A 16h, on nous dit que ça sera prêt dans 30min. Finalement après avoir râlé, la chambre nous a été donné dans les temps. Mais je ne comprends pas pourquoi c'était toujours mouillé au sol. 2 heures que nous attendions et ils préparent la chambre à 16h Pourtant, j'ai vu des gens à plusieurs reprises avec des valises dans le couloir à 13h faire un checkin J'ai réglé la veille à la reception toutes les boissons du bar, la personne m'a débité en pound et non en euros sans mon accord et le lendemain ils avaient oublié des consommation en plus. Le gros défaut est la gestion de la réception.
Soggiorno di 1 notte a luglio 2020
Risposta di Elena Reservations, il giorno 22 lug 2020
Nous vous remercions d'avoir pris le temps d'évaluer votre séjour. Nous sommes ravis d'apprendre que vous ayez apprécié la piscine et la nourriture. Votre avis nous est très important, et sachez que vos commentaires sont pris en considération. Nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau lors de votre prochaine visite en Crète, meilleures salutations de la part de toute l'équipe Albatros!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 8 notti a ottobre 2019
Risposta di Elena Reservations, il giorno 22 ott 2019
Thank you for taking the time to share your feedback, we are glad that your stay was a success ! We hope to have the opportunity to welcome you back to the Albatros Spa & Resort in the near future. Best regards from Hersonissos !

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Didn't like the nickle and dime aspect of resort eg $5 deposit for towels, no bottled water etc.... . Also buffet was not great but in fairbess it was only 10 Euros so perhaps not a bad value
Soggiorno di 3 notti a settembre 2019
Risposta di Elena Reservations, il giorno 22 nov 2019
Thank you for taking the time to review your recent holiday at the Albatros Spa & Resort Hotel, as it is important for us to daily improve our hotel. We are sorry to read you did not find the buffet to your liking , of course we have taken note of your comment and we would be delighted if you offer us a second chance to welcome you again in the future!

10/10 Eccellente

stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic!
Lovely hotel , friendly efficient staff, great location, spotlessly clean , awesome holiday !
Soggiorno di 7 notti a settembre 2019
Risposta di Nantia , il giorno 29 set 2019
Thank you so much for your review, our team is working very hard to make your holiday unforgettable !! We hope to see toy again on Crete next summer

10/10 Eccellente

Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fräscht och fint hotell
Rent och fint, otroligt trevlig personal. Jag kommer absolut att åka tillbaka dit.
Soggiorno di 2 notti ad agosto 2019
Risposta di Elena Reservations, il giorno 7 ott 2019
Thank you for taking the time to write a review on your recent stay with us, we are happy to know you appreciated the service given by our team. We hope to see you again some day, best regards from Chersonissos!

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
👍👍
I booked a last minute stay at Albatros to extend my stay in Crete. It was the best decision! This property has everything you need. Amazing and helpful staff, plentiful buffets, 2 swimming pools, pool bar and ice cream shop (gourmet gelato for only 2€), evening activities and AMAZING spa with great deals! I built my own 90 minute spa package for 60€ (hydrotherapy, back massage & facial). The resort is very close to the beach and boardwalk as well. I loved every minute of my time at Albatros. No problems at all.
Soggiorno di 2 notti a luglio 2019
Risposta di Elena Reservations, il giorno 3 ago 2019
Dear Rachel, We really appreciate you taking the time out to share your experience with us, thank you for giving us a 10/10. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. We sincerely hope to see you at our hotel again soon. Best Regards from the Albatros team!

10/10 Eccellente

SABINA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay, but do NOT book a standard room!
Whatever you do, do NOT book a standard room or you will be very disappointed. The hotel is split into a few buildings and their standard rooms are in the old part of the hotel. We were there for the 1st night and got very upset with the overall standard of the room. It was clean, but think 1980s style of dark furniture, yellow AC unit which barely worked, crappy fridge, etc. Based on the pictures, this is not what I was expecting when I booked the room. Luckily, the lovely staff at reception were able to give us an upgrade for the 2nd night so we got moved to the nice part of the hotel: it felt like a different world! I finally understood why the hotel was rated 4-5* because the standard rooms barely scraped a 2*. Breakfast and dinner were included which was great seeing the variety of food on offer. What I definitely cannot fault is the staff working there. Every single person we came in contact with was very professional, friendly and willing to help. We will come back here but we will book a superior room from the get-go.
Soggiorno di 2 notti a giugno 2019
Risposta di Elena Reservations, il giorno 11 lug 2019
Dearest Sabina, thank you for taking the time to write your thoughts on your recent stay at the Albatros Spa & Resort as your feedback matters to us. We are delighted to read you overall appreciated the breakfast and dinner buffet as well as our very professional, friendly and helpful staff, we will personally make sure to share the good words with our team. It’s great important for us, that our guests have a good and memorable experience during their time with us. Our hotel offers information on our different room types with photos, description and rates to match individual preferences. We are happy the Superior room was to your liking and we look forward to welcoming you again in the near future. Best greetings from all the Albatros team !

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 4 notti a giugno 2019
Risposta di Elena Reservations, il giorno 28 giu 2019
Thank you for posting your 5* rating, we are thrilled!!! Best regards from the Albatros team and hopefully till very soon!

10/10 Eccellente

karin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mooi netjes hotel
Super hotel schoon netjes lekker ontbijt
Soggiorno di 3 notti a giugno 2019
Risposta di Elena Reservations, il giorno 4 giu 2019
Beste Karin, Enorm bedankt voor deze positieve review waar we zeer dankbaar voor zijn!  We hopen u snel weer te verwelkomen in ons hotel!

10/10 Eccellente

Yosi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Free upgrade but rest with additional charge.
Free upgrade. Friendly staff. Good location. No free wifi in the room. Spa is with additional charge.
Soggiorno di 1 notte a maggio 2019
Risposta di Elena Reservations, il giorno 23 mag 2019
Thanks a lot Yosi for taking the time to share your comment. It is a pleasure to read how much you appreciated the service of our staff as well as your room and the location of the hotel. Free WiFi is available in common areas. Euphoria wellness spa therapies and treatments options and rates are available in the web presentation while jacuzzi options in hotel's pools are offered for all guests. From all the Albatros team, we hope to see you again some day, indeed, for another memorable stay! Best greetings from Albatros in Hersonissos Crete

10/10 Eccellente

PY

Great holiday here
The hotel staff could not have been any more friendly and helpful. Location is great we could hear the waves from our lovely big balcony, the buffet breakfast was full of choice. There was a better beach heading right 8 minutes away, ours was rather rocky near the waters edge. Entertainment great. Only niggle was the bed mattresses were too hard for us but then again we didn’t report it so perhaps something would have been done. Rooms were very clean
Soggiorno di 11 notti ad agosto 2018
Risposta di Elena Reservations, il giorno 31 ago 2018
Thank you very much PY for your kind feedback on your recent stay with us, we are blessed to read you had an excellent stay with us and that you especially liked, the location of the hotel, the breakfast in our restaurant and the friendliness of our staff. We sincerely hope to see you again some day, Warm greetings from Chersonissos

8/10 Buono

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bien
Tres propre tres bien situé litterie un peu dur et pas assez de choix au petit dejeuner
Soggiorno di 5 notti ad agosto 2018
Risposta di Elena Reservations, il giorno 22 ago 2018
Cher Michael, nous vous remercions d'avoir pris le temps d'évaluer votre séjour. Nous sommes ravis d'apprendre que vous ayez apprécié celui-ci et nous considérons vos commentaires, qui nous aideront à améliorer nos services. Nous espérons vous revoir très bientôt à l'Albatros à l'occasion de votre prochain séjour en Crète!

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti ad agosto 2018
Risposta di Elena Reservations, il giorno 13 ago 2018
Thank you for your review. We are sorry to learn that you didn’t enjoy your stay with us. We appreciate our guest's feedback as they help us improve our service. Usually we are praised for the kindness of our team and we could have been of assistance if you had communicated your remark while in hotel. We would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente
Hotel muy recomendable, todo muy correcto, buen desayuno y personal muy agradable
Soggiorno di 5 notti a ottobre 2017
Risposta di Nadine, il giorno 17 ott 2017
Muchas gracias por elegir Albatros Spa Resort Hotel su reciente visita a Hersonissos. Nos alegra mucho saber que disfrutó de una excelente experiencia con nosotros. Esperamos poder recibirles de nuevo muy pronto

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
muy recomendable
fabulosa
Soggiorno di 5 notti a ottobre 2017
Risposta di Nadine, il giorno 14 ott 2017
Thank you for this nice review! We are very happy to learn that you enjoyed your stay and appreciated our services. We hope that we may have the pleasure of welcoming you again in the future!

6/10 Soddisfacente

Ru

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Hotel with tired main building but with nice staff
Hotel has 3 building - 1 old and 2 new. Old one is very very tired. I stayed there and wasn't happy even my standart room was upgraded to juniour suite. But staff in the gotel was nice as well as the food in main restaurant. The whole area of Hersonnisos is touristic hell - thoudans hotels and touristic shops, no beach, no pleasant landscape. Never come back there!
Soggiorno di 3 notti a ottobre 2017
Risposta di Elena Reservations, il giorno 13 ott 2017
Thank you for your review. We are sorry to learn that you didn’t enjoy your stay in Hersonissos, well known for nice beaches, sport options and night life. As you have noticed our staff is always ready to help you, possibly offering ideas on activities and museum visits that would satisfy your needs, so next time do not hesitate to share your thoughts and wishes with our team. We appreciate your feedback as it allows us to improve our service and we would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di Nadine, il giorno 27 mag 2017
Dear Guest, thank you for taking the time to write your feedback on your recent stay at the Albatros Spa & Resort. We are glad to know you had a nice holiday here in Creta! We hope we will have the pleasure to welcome you again in the future

10/10 Eccellente

Susan, Great Britain

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent location
Really nice hotel, best of both worlds.Only yards to the beach but only 5/10 mins to main resort.
Risposta di Elena Reservations, il giorno 23 mag 2017
Dearest Susan, thank you very much for this nice review, we are glad to read that you had a nice holiday amongst us. We really hope to see you again some day, Greetings from Hersonissos!

8/10 Buono

MOSHE YVETTE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
מלון בעל מודעות גבוה לרצות את הלקוחות.
סוף עונה רגוע ומתאים לציפיותינו.
Risposta di General Manager, il giorno 20 ott 2016
אני מודה לכם כי הקדשתם מזמנכם לכתיבת משוב , נשמח לארח אתכם שוב

10/10 Eccellente

NEIL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous Spa hotel
Coukdnt fault the hotel, its brilliant and the staff so friendly and polite. An ideal place for a truly relaxing holiday, will hope to return.
Risposta di General Manager, il giorno 20 ott 2016
Thank you very much for taking the time to review your recent stay at Albatros Spa Resort hotel. We are happy to read that you enjoyed your holidays with us and appreciated our services. All the management and staff members look forward to welcoming you again in a near future!

10/10 Eccellente

Magdalena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Toppenhotell
Fantastiskt hotell med supertrevlig personal. Rent och fräscht, daglig städning. Kanonfrukost med stor variation. Strandhanddukar som man kunde byta när man ville. Vi blev uppgraderade till superiorrum de sista två dagarna, trevligt!!! Både standardrummen och superiorrummet var jättefina. Jag kan verkligen rekommendera detta hotell
Risposta di General Manager, il giorno 27 set 2016
Tack så mycket för att vi fick ha dig på besök hos oss! Vi blir väldigt glad över och läsa, att ni känt er välkomna och att vi lyckats med och leva upp till era förväntningar! Kul att vi kommer få träffa er fler gånger här på Albatros . Vi ser mycket framemot det.

8/10 Buono

Mélanie , alfortville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel magnifique
Très bon sejour dans cet hotel. Personnel aux petits soins et menage impeccable. Proche de la mer et des commerces. Seul bemol peu d animations dans l hotel et aucun transat disponible car les gens les réservent avec leurs serviettes ce qui est agaçant.
Risposta di Elena Reservations, il giorno 19 set 2016
Chère Mélanie, c'est avec grand plaisir que nous lisons votre commentaire sur votre récent séjour parmi nous et nous vous remercions d'avoir pris le temps de nous faire part de votre retour. Nous sommes ravis d'apprendre que vous avez passé un bon moment au sein de notre établissement. De la part de toute l'équipe Albatros nous espérons avoir le plaisir de vous accueillir de nouveau!

10/10 Eccellente

France, Montréal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel très bien situé, et personnel serviable
Très bons services, chambres impeccables, et surtout très bien situé.
Risposta di Elena Reservations, il giorno 7 set 2016
Très cher France, Merci de nous avoir accordé un peu de votre temps pour rédiger votre retour. Nous sommes heureux d'apprendre que les facilités ainsi que la location de notre hôtel ont répondu a vos attentes. Un grand merci de la part de toute l’équipe Albatros Spa & Resort, en espérant avoir le plaisir de vous accueillir de nouveau ! Salutations ensoleillées de Hersonissos

8/10 Buono

Naoki, 日本

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
快適な滞在
快適に滞在できました。 ブッフェスタイルの朝食と夕食が充実しています。 レストランやバーでは毎日イベントが開催されています。
Risposta di Nadine, il giorno 22 giu 2016
このたびはご宿泊をいただき誠にありがとうございました。 またお時間を割いてのご投稿をいただき、重ねて御礼を申し上げます。 スタッフのサービスやへのご感想など、嬉しいお言葉をいただき、大変光栄に感じております。これからも最上質のサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申しあげます。 次回のお越しをお待ちいたしております。 このたびは誠にありがとうございました。

2/10 Terribile

Jo, London

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Like staying in a 24 hour nightclub
This hotel is not all bad - their lunchtime food is delicious, and inexpensive. The swimming pool is ice cold but very refreshing on a hot day. Rooms are very, very clean; all the communal areas too, and especially the pool. The location is fantastic - near some lovely restaurants. There are lots of sunbeds, but only around 1/3 are comfortable ones with padding - you need to get down to the pool by 8:15am to bag your bed. The reason for the rating is the volume of music around the pool area. If you enjoy your sun holidays with Euro-pop and rock sumping out of the speakers at eardrum-breaking levels, this is the hotel for you! I thought something had gone wrong on the first day when the speakers were cranked up at around 11am to deliver 'Mr Bombastic' and 'I Like to Move it Move It', but after a while another couple asked the music to be turned down, and it was. For about an hour. Then it was cranked up again. And so began our five day stay. Every couple of hours, the music, gradually growing louder, would reach the point where I'd read the same sentence in my book seven times and had a thumping headache from the thumping bass. I'd ask them to turn it down, and they would; for a time. Then it would creep back up. But by the second day, our requests were largely ignored. They'd claim they had turned the music down, but it really did not seem like it. Indeed, we were told: ‘everyone loves the music!’ I admit, music is a largely personal affair, but I would guess that rare is
Risposta di Elena Reservations, il giorno 14 giu 2016
Thank you for your review. We are pleased that you appreciated the position of our hotel, the cleaning of your room , the meals in our restaurant while we are sorry that the music nor its intensity in the pool bar was not of your preference. Frequently we are praised for the service of our staff and the response to guests requests. Our hotel offers an inner yard where the swimming pools are and usually our guests discover during stay the appropriate place according to their personal taste either closer to the pool, less or more sunny or quiet. Probably sunbeds further away from the snack bar would have been more to your liking in regards of the proximity to the loudspeakers. It is unfortunate that you did not find your relaxing corner. All your remarks are precious to us, we will share them with our team in order to correct the negative points. We would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

8/10 Buono

Rafal, London

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel, not too expensive
We stayed in room 227, it seemed that that room was in the original built of the hotel as the fixture and fittings were a bit dated. The other buildings within the complex seemed newer. The tv was on a small size and instead of being in the wall, it was placed on a small table. You were watching the tv with your head turned at 45 degrees to the left. Free WiFi most of the time was very, very slow. I don't agree with paying 18 euros (for a week) to have access to the faster internet. The faster internet during our stay was faster than the free of charge one, sometimes not by much. We used an app to measure the speed. We noticed that there were a lot of pensioners in the hotel. The beach near the hotel wasn't brilliant but you can walk a bit from the hotel to get to nicer beach or take a bus to the other beach. Hotel is close to the center of hersonissos. Staff was very pleasant, coffee was always topped up at beakfast without fuss. You can stay there if you fancy it.
Risposta di Elena Reservations, il giorno 6 giu 2016
Thank you very much for taking the time to review our hotel following your stay with us. We are very happy to read that you appreciated especially the hotel's location and the service of our staff. All our guest remarks are precious to us, we will share them with our team in order to correct the negative points. We would be delighted, if you decided to offer us the chance to welcome you again in the future.

10/10 Eccellente

corina , aschaffenburg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wunderschöne Hotel sehr zentral
Wunderschöne Hotel mit einkaufen Möglichkeiten und super Service
Risposta di Elena , il giorno 31 mag 2016
Wir freuen uns, dass Sie mit Ihrem Aufenthalt im Albatros Spa Resort Hotel sehr zufrieden waren und ganz besonders natürlich über Ihren netten Kommentar über unser Service. Vielen Dank!

10/10 Eccellente

Jackie, England Clacton on sea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albatros Spa Hotel
Very friendly,helpful and polite Staff,Reception staff all spoke excellent English and helped us with several problems,Restaurant staff waiters were very good eg as soon as you sat down they were there tea or coffee and then refills
Risposta di Elena Reservations, il giorno 22 mag 2016
Thank you for this great review! We are very happy to learn that you had a wonderful stay at our hotel and that you appreciated the service of our team. We are pleased to share your positive feedback with our staff and we would be delighted to welcome you again in the near future!

10/10 Eccellente

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di Nadine, il giorno 23 lug 2016
Thank you very much for taking the time to review our hotel following your stay with us. We are very happy to see that you enjoyed the experience and look forward to welcoming you back very soon!

10/10 Eccellente

Helen, Suffolk, UK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel
Enjoyed a fabulous stay at the Albatros hotel. The staff were friendly, helpful just generally brilliant! The breakfast choices were excellent would definitely recommend a stay here.
Risposta di Elena , il giorno 13 mag 2016
Thank you very much for this great review! All our team absolutely love looking after everyone they come into contact with and it is reviews like yours that makes it all worthwhile! We hope to see you many many times more!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Goede ligging. Prima prijs/kwaliteit verhouding. Mooi en goed verzorgt hotel met veel voorzieningen.
Risposta di Elena , il giorno 6 mag 2016
Thank you for reviewing your recent stay in our hotel. We are very glad to read that you enjoyed your stay with us and would be happy to welcome you again in the future and offer you one more memorable stay!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
I think it's 4 stars or less,
Good friendly staff, nice location nice view excellent pool, but it is missing some 5 stars services such as mini bar in the room actually they don't even serve a bottle of water in the room, they have no 24 hours restaurant and the breakfast buffet is not like a 5 stars buffet by the way the price was good.
Pool view from the room balcony.
Risposta di Elena , il giorno 8 mag 2016
Thank you for taking the time to review your last stay at Albatros Spa Resort Hotel. We appreciate your feedback as it allows us to improve our hotel and its services. With regards to your comments about the hotel services , please take into account that there is mini fridge in all hotel rooms which our guests can fill upon order on reasonable prices from the mini market, also is available 24 hours room service, Mediterraneo main hotel restaurant is open for breakfast , lunch and dinner buffet while there is Seaside snack bar and Daphne a la carte restaurant with relevant operating hours. Usually we are prized for our breakfast buffet , however we will share your comments with our team in order to improve ourselves. We are delighted to read that you enjoyed our hotel's location , your room's view, the pool area and the friendliness of our staff at a fair price. Thank you for considering staying with us again on a future occasion!

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
this is not 5 star!!!
I booked this hotel as expedia listed it as a 5 star hotel. this isn't even close to a 5 start. i understand that european standards are different than the US and many 5 star hotels in EU would be 4 in the US. This hotel would be a 2 star in the US.
Risposta di Nadine reservations, il giorno 8 ott 2015
Thank you for posting your feedback on your recent stay.Our team is sorry to learn that you did not enjoy your stay, as our main goal is to reach our valuable guests's satisfaction and it is a pity for us when this specific objective is not reached.We sincerely hope you will reconsider us again

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
מלון נחמד מאוד, למרות שהיינו בחלק הישן שלו. הצוות מאוד נחמד. מרחק כמה דקות הליכה מהמרכז.
Risposta di Elena Reservations, il giorno 27 set 2015
We thank you for reviewing your recent stay with us and for appreciating our efforts to offer our hotel guests a relaxing stay! We look forward to welcoming you in a future stay!