Hotel vicino a Horseshoe Council Bluffs - Omaha

“The room was spacious. However, upon entering the bedroom, a wall light was found with broken lights. Immediately reported to front desk. Later, discovered drains in sinks were slow in draining; again, reported to front desk. Rugs in elevators were old and worn. During the morning of departure, could not find a cart to help transport heavy luggage from room to vehicle. Had to take multiple trips to vehicle with luggage. None of the supposedly four carts were observed at the entrance or on the...

“No breakfast and hallways a bit smelly.”

“Our family stayed for two nights and appreciated the clean room and comfortable beds. The breakfast selection was very good with hot and cold options that pleased each member of our group. The staff were friendly and courteous. Overall a great experience!”

“Awesome”

“Very good for the price. Bed a little hard for my taste.”

“Big rooms! Great for families but not great if you want to sleep and have a quiet, normal stay. It’s just so loud. Kids running like crazy in the room above us. Doors constantly slamming in the halls and kids scream. We called with a noise complaint early in the morning and nothing changed. The breakfast is also lacking. Only eggs and sausage one morning. No waffles no oatmeal no biscuits and gravy on Saturdays. Pool was gross.”

“We were just there for a quick overnight so didn’t experience much of the hotel but the beds were comfy and the room was spacious”

“Had a great experience with everything”

“Stayed two nights and room was never checked on. No new towels or trash so I had to ask the receptionist myself for new towels and trash bags. Everything else besides that was decent.”

“Nice, modern and clean.”

“The room was okay. Furniture kind of haphazard. There were mattresses stacked at the end of our hall. Rooms were clean but smelled heavily of cleaner and sanitizer trying to cover up smoke smells. We didn't see many staff members. The cleaning lady I saw each day was very kind and replaced our towels each day, which was great. We needed to check out early and told the front desk (when we found someone there...which was another story) and they said they would make a note. They didn't the first...

“Sink was very slow to drain. Tub/shower very slippery. Advertised on website that they have a shuttle to the airport but they do not. Had to get an Uber. Not worth $400 a night. Breakfast was good.”

“Clean”

“Nice helpful staff Well maintain”

“It was great”

“We were in town for the college World Series and this was one of the cheapest places to stay ($180/night vs. $900/night). It’s a place where construction crews and other laborers stay for extended work jobs. It’s not for families with kids. There are people here who a permanent residents. That said, the rooms were clean but had no amenities. Front desk staff were friendly and helpful. There were a bunch of people there who were there for the college World Series, many who said they wouldn’t...

“A staff member entered my room without knocking at 11:30 at night while I was in bed. He said he didn't know the room was occupied. About 20 minutes later, a different staff member knocked and demanded I come down to the front desk and re-check in saying they had a mistake in their computer. At nearly midnight, I had to get dressed and go back downstairs to the lobby and check in all over again. Also, the room had dirty bed sheets and the fridge had not been cleaned out and had leftover...

“Horrible”

“Great stay again! One of our favorite places. :) we will be back!”

“Not updated rooms not very clean either”