6/10
Sent to Prop MgrHere’s a summary of the issues we encountered during our stay:•The couch arm near the door is broken (I sent a video upon arrival).•The TV remote is missing its backing, is cracked, and only works when applying pressure in a certain way.•The laundry room light is very dim and doesn’t adequately light the room.•The unit is in need of painting and some wall repairs.•The pull-out couch had no bedding. I ended up using the top sheet from the master bedroom and had to purchase my own blanket the next day since I didn’t hear back from you (though the message was read).•The soap dispenser in the bathroom is broken; we had to turn it sideways to use it.•There was no toilet paper in the bathroom upon arrival.•There were no parking permits provided as stated. I had to renew my parking space each night, and some nights “your spot 53” was taken anyway, causing further inconvenience.Overall, the unit met our basic needs. However, considering the issues outlined above — all of which are within your or your support staff’s control — I feel a partial refund is appropriate.I also work in the customer service industry, leading a team of over 300 people responsible for delivering exceptional service, so I came in expecting a certain standard from your unit. Unfortunately, it was not consistently met. I understand that sometimes contractors fall short of expectations, but ultimately, as business owners, we are responsible for the full experience.
Maurice C.
Soggiorno di 7 notti ad aprile 2025