Valutazioni basate su 523 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,1 su 5
87% degli ospiti consiglia questa struttura
4,3 Pulizia della camera
4,3 Servizio e personale
4,2 Comfort in camera
4,0 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 25-set-2016
Very good! Nice views and excellent parking lot....................…
4 su 5
di un viaggiatore verificato da Carolina, PR

Hotel céntrico

Data di pubblicazione: 12-set-2016
El hotel está en un lugar céntrico para poder visitar otros pueblos de la Isla. Las habitaciones son cómodas y están limpias. En general, mi experiencia fue muy buena. Lo recomendaría a otras personas. Tiene una piscina amplia y vista espectacular.
Commenti Hotel
14-set-2016 di Lizmarie R, Hotel
Estimada Alexandra, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su estadía con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos!
4 su 5
di un viaggiatore verificato da San Juan, PR

Nice Business Oriented Hotel

Data di pubblicazione: 7-set-2016
Contro: Restaurant and Live Music at the Bar or Launge.
Posizione: Close to downtown Ponce, good eating places near by.
Form the very moment you arrive house staff does anything to make your stay a pleasant one. I remember being in this hotel about 25 years ago when it use to have a Discoteque called "Holly's" and this is a completely new hotel. It has been remodelled and upgraded to modern standards. It is well maintained and very clean. House staff is always taking care of the property and cleaning at all time. I was surprised to see a maintenance person cleaning the lobby mirrors at 11:30p.m a Sunday night. It has a small casino and a pool. I stayed in a king bedroom suite and simply was spectacular and with nice view. It is more oriented to business travel and has desk, fridge and a microwave but it can handle very large crows. The reason I didn't gave 5 stars is because the small restaurant service was not that great and they don't have any source of night life (bands or music) except in the casino and there isn't enough space to dance. I stayed on Labor day weekend and hotel was full and I can say it was quiet and I was able to rest until noon without been disturbed. I will definitely come back and stay while I am in business at Ponce.
3 su 5
di un viaggiatore verificato

Sad about having a bad experience

Data di pubblicazione: 6-set-2016
The hotel in general was a nice experience. I went with my two kids and they had a lot of fun at the pool. They need to work on having more towels in the pool area. There were a lot of people staying and there weren't enough for everyone. They told us they were cleaning them but no one came to put clean ones. The check - in was supposed to be at 3 p.m. and we got our room at 3:42 p.m. Had a really bad experience at check out. I called at 9 a.m. to ask for late check - out and they gladly said it was o.k. I took the kids to the pool around 1 p..m. and came back to the room at 1:30. At that point security came to the door telling me that I wasn't supposed to be at the room because I had already checked out. I told her I had a late check out and that I hadn't checked out. She insisted that I did and told me I had to hurry up and leave the room. I got everything out quickly and went to talk to reception where they again insisted that I had checked out. They showed me the check out paper which was not signed. After 10 minutes trying to explain that it was not me they apologized. My kids got very nervous and they even thought that I would go to jail for it. It was a very unpleasant situation and I felt very offended because they thought I was lying.
3 su 5
di un viaggiatore verificato da Boqueron, PR

Nice view of the bay

Data di pubblicazione: 3-set-2016
Hotel needs to be remodeled. Staff was ok, may need some additional training.
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 27-ago-2016
Las alfombras del cuarto estaban manchadas y se veían mal cuidadas.
2 su 5
di un viaggiatore verificato da R.I.

Great help with a problem....Amazing view...

Data di pubblicazione: 20-ago-2016
Erroneously ended up in smoking room, but once I explained to personnel (Rey) I was changed to a better room. Finally, after I advised personnel about a minor problem with the room I was offered, I was given an upgrade (a room with a view). This staff was patient and friendly throughout this process.
Commenti Hotel
25-ago-2016 di Lizmarie R, Hotel
Dear psych, I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. We hope to welcome you back to the hotel in the near future!
5 su 5
di un viaggiatore verificato da ny

Was nice and breezy near the beach

Data di pubblicazione: 28-lug-2016
Staff was wonderful room was clean and spacious near the beach was beautiful and breezy
Commenti Hotel
di Lizmarie R, Hotel
Dear Cumbas, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
4 su 5
di un viaggiatore verificato da P

Great vacation in a great vacation spot.

Data di pubblicazione: 18-lug-2016
Everything was great! But it would it be nice to have better access to the pool and a bar need to be built in the pool area. It would be nice to have more entertainment activities not including the casino.
Commenti Hotel
11-ago-2016 di Lizmarie R, Hotel
Dear A, Thank you for your positive comments and I am pleased that you had a good stay overall. We hope to welcome you back again soon!
5 su 5
di Wilma da humacao

Data di pubblicazione: 28-giu-2016 su Hotels
Muy buena. Excelente
Commenti Hotel
29-giu-2016 di Lizmarie, Hotel
Estimada Wilma, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó su estadía con nosotros. Esperamos que vuelva a visitarnos!