Property not ready for international travelers
1. At check in, they insisted on IDR200k cash deposit. A card was not an option. 2. At check out, the staff "could not find" the deposit. It disappeared 3. I paid for a suite, which is the most expensive room type. At check in, they put me in the smallest/cheapest room. I had to pull up a picture from the website to show them what I paid for before they upgraded me. 4. Common areas are immaculate. Rooms are run down. Bathrooms in particular need renovation.
Pro: Beautiful property in one of the best locations in Jakarta. Decent wifi.
Contro: Staff need training. If they are now on Expedia, they need international standard, multilingual staff.
Città: Awesome location. One of the most exclusive locations in Jakarta