Hotel a Joetsu

“Bon hôtel”

“綺麗で気持ち良かったです”

“大浴場の足拭きマット（黄色のマット）がびしょびしょだったのが不快だった。その他、ホテル内、部屋、室内の水回りは、とても綺麗で清潔感があった。サービスもわかりやすく丁寧だった。朝食もまあ十分。また宿泊したいと思った。”

“The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese...

“Very friendly staff. They accommodated all our needs. Thank you for the great stay!”

“Simply Amazing!”

“お正月にも関わらず、とっても美味しい夕食を用意していただきました！新鮮なお野菜、お魚など沢山の品数で大満足でした！女将とのお話も楽しかったです！ありがとうございました❣️”

“Great place to stay and super accommodating with everything!! They offer free shuttles and it was so easy to ski nearby resorts ”

“温泉は熱めですが個人的には好きな温度で疲れがとれゆっくりできました。 また、朝食を頼みましたが美味しかったです。 スタッフのおもてなしが一番素晴らしいです。 また、必ずリピートします。”

“Hotel housei was my favorite stay in Japan, even after spending triple as much money for some other hotels. The staff is simply amazing, they went above and beyond for accommodation. Kei at the front desk was very helpful in showing me around the hotel & also recommended a restaurant that was one of my favorite I’ve been to. The gentlemen at the front desk even set up a specific shuttle for me to the snow monkey park because I was going to leave before their set time. They took me alone to the...

“If I will be in this town again someday, I will stay again at this hotel. All hotel members are really good. Especially every breakfast was great. Thanks for all your service. ”

“Spac”

“It is ski resort so unless skiing no activity to do.”

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“The room is really worn out and not comfortable unfortunately it’s not somewhere I wanna be back again (it’s not even that cheap)”