Hotel vicino a Jones Island Beach - Grayslake

“Bottom sheet had 3 circle spots on it ranging from 2 and half inch down to 1inch. Informed desk and was given sheets and had to change ourselves. Shower had mold spots on soap shelf(3) and base wall had 4inches near drain wall. Was told cant do any comp because booked thru Expedia... Not happy”

“Nice, clean hotel. Decent breakfast. I found the mattresses and pillows to be very hard and uncomfortable. Difficult to maintain a constant desirable temperature in the room - it would go from cold to hot and back to cold routinely. Housekeeping staff continued to knock on the door in the morning, even though we weren't checking out & had the "do not disturb" sign posted.”

“I would like to express my disappointment with my check-in experience. Upon arriving, I waited approximately 35 minutes before receiving assistance, despite calling the front desk multiple times during that period. Additionally, I found the customer service I received from the front desk associate to be unprofessional. While processing my payment, my card initially declined, and instead of handling the situation discreetly, she loudly announced that my card had been declined in front of other...

“We arrived around 10pm with our 1 year old. Check-in was straight forward, but upon entering our room, we immediately walked out and went back to the check-in counter due to the overwhelming vape smell mixed with a musky scent, as if someone tried to cover it up. When we informed the front desk staff member of this, all she cared about was asking if we had used anything in the room. I had checked in maybe 10 minutes prior--only enough time for us to move the car and bring a load of our baggage...

“Family friendly”

“There’s was no extra towels. No coffee and it smell bad!”

“Very friendly and helpful staff”

“Todo estuv”

“The property was clean. The staff were pleasant and helpful! The pool is outdoors, but my kids really enjoyed it when we visited in early July. Breakfast was just ok. There was some construction in the sidewalk and parking lot areas, but there was still plenty of room.”

“Si trova di fronte ad un enorme outlet raggiungibile a piedi, più o meno a metà strada tra l'aeroporto di Milwaukee e Chicago O'Hare.”

“Our room was run down, The tiles in the bathroom were loose. Everything looked dingy and not well maintained. Elevator was not working most of the time, so hauling luggage was more difficult. The pool was absolutely disgusting, it was cloudy and very cold. Hot Tub was not working. Breakfast was typical and not very good. Pay the extra $20 dollars a night for a better hotel.”

“our room flooded and we were”

“This hotel is the definition of “you get what you pay for”. Beds were functional for sleeping one night, probably 2.5 stars for cleanliness (one dirty towel at checking), although breakfast was better than expected.”

“I didn't like that the shower curtain rod was broken”

“I highly recommend choosing a different place to stay. The room conditions were unacceptable and completely uncleaned. To make matters worse, management refused to allow a room upgrade and denied housekeeping service throughout my multi-night stay, explicitly stating they were prioritizing a large reunion group instead. The front desk staff were incredibly rude and dismissive when I brought up these issues. This was a terrible experience from start to finish, and the hospitality here needs a...

“The best thing about this hotel is the breakfast. Some of the hallway carpet is not clean and filled with sports. Our sofa pullout mattress was stained with blood and who knows what else. No maintenance person available for several days to address our issues. PLEASE do not stay here. No compensation for my inconveniences.”