Hotel vicino a Kite Hill Vineyards - Carbondale

“Didn’t know you couldn’t grab a piece of cheese. The staff member mumbled, then brushed my hand away, then said he had to throw it all out, and continued to berate me when he returned until I told him to stop talking to me (please). Didn’t bother going down for breakfast next day. We went out instead. TV stopped working and no tech staff on duty nor manager. Front desk had us pack and move to new suit. We asked for compensation and they said their hands were tied. Also, we parked our car in...

“The hotel was largely vacant, with several areas boarded up. The entrance had dirty floor-to-ceiling glass windows, and there was no attendant at the front desk; instead, a kiosk was available for assistance. Inside our room, we noticed a few hairballs on the floor, and the mirrors were dirty. When my daughter accidentally spilled her water bottle, I used a towel to dry the floor, but the towel turned black after wiping up the spill. It was clear that the room hadn’t been swept or mopped in...

“This place was absolutely fantastic, from cleanliness to staff friendliness! The amenities were extremely useful! The gym had relevant equipment that was not dated! It included 2 separate rooms, one spacious space for weight training, one more intimate space for yoga/calisthenics. Maybe the gym was my favorite part! There was also a pool area (indoor). The courtyard was amazing, great place to enjoy the scenery or mingle with other travelers. The ENTIRE place here was conducive for business and...

“Parking was good. Breakfast ended at 9:00 instead of 10:00 Room had.bugs, microwave was broken and we had to sleep with microwave door open or it beeped on and off all night. The light from the microwave kept us awake.”

“The hotel was very clean and well maintained. The front desk staff seemed distracted, but polite. I will stay again when in the area.”

“We reserved a double queen bed room and when we arrived they put us in a single bed room. A double bed. For myself, my sister, and my 18 year old son. They had to bring us a rollaway bed which was hard as a rock and the actual bed in the room was slanted and uneven. Thankfully we only needed it for one night but we won’t be staying here again. No offers of reduced rates or anything for our situation. ”

“Jeff was a great host. Very clean room and the hotel is well maintained.”