Data di pubblicazione: 2 mar 2020
It's a beach front hotel!
As it is a little higher than the beach, the beach boys would just bother you when you would go to the beach, when you are inside the hotel property they don't.
They serve coconut water daily, and for it was a big plus!
It's a big hotel, lots of sunbeds and places to hang around
The beach was full of seaweed, and for the 8 days that I was there they just cleaned the excess on the sand just once. Other surrounding hotels did it more often.
If you want fresh beach towels, you have to give them back the used ones till 6pm. As there is sun till 7pm, for me it was a problem, as I needed to cut short my day so I'd have fresh towels the next day. For a 4 star hotel, I wasn't expecting that.
On Sundays and Thurdays nights, they serve dinner outside, with live music. It was really nice, except the music went till 10:15pm and 10:30pm, and it really bothered me, as I was jet lagged and wanted to sleep early, but the music was loud.
2 mar 2020 di Hotel Management, Hotel
Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests.
At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.
Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us.
However, please rest assured that we are looking into your constructive feedback and taking the appropriate measures to prevent future occurrences where possible in order to keep our high service standard for each guest.
Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.
Again, thank you very much and we hope to have a chance to welcome you once more at Diamonds Mapenzi Beach Resort in future.