Valutazioni basate su 77 recensioni verificate

4,4 su 5
80% degli ospiti consiglia questa struttura
4,5 Pulizia della camera
4,5 Servizio e personale
4,3 Comfort in camera
4,3 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
di un viaggiatore verificato da Bolzano

Personale eccellente

Data di pubblicazione: 18-lug-2018
Cibo buonissimo, mare splendido (come tanti altri mari), struttura attenta all'ecologia ed all'impatto ambientale, personale fantastico, gentile, premuroso, etc (voto 10 e lode a Diem e Adelina reparto sala pranzo). Non preoccupatevi dei Beach Boys, li pensavo più aggressivi!!
Commenti Hotel
18-lug-2018 di Diamonds Mapenzi Beach Management, Hotel
Dear Andrea, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, memorable experience during your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Ottima vancanza relax

Data di pubblicazione: 19-feb-2017
Pro: Personale e pulizia, ristorazione
Contro: bevande
Posizione: posizione tranquilla
Una struttura della giusta dimensione, mai code al ristorante, peraltro di ottimo livello. Peccato per le bevande che risultavano troppo annacquate (inclusi i succhi). Le camere sono spartane ma dotate di ogni confort e molto pulite. Personale attento e cortese, sempre sorridente e pronto a soddisfare ogni richiesta. Pur consapevoli della posizione dove il fenomeno delle maree è molto accentuato abbiamo comunque sofferto la mancanza di balneabilità per la maggior parte della giornata e nei pomeriggi, quando la marea saliva, il mare era pieno di alghe. In ogni caso, abbiamo fatto bellissime passeggiate fino alla barriera corallina. Temperatura eccezionale , molto caldo ma ventilato.
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 25-mar-2019
Commenti Hotel
3-apr-2019 di Hotel Management, Hotel
Dear Valued Guest, we are very sad to read your review score. Unfortunately the score it is not clear for us and therefore we hope to get the chance to welcome you again at our beautiful resorts in order to make it up for you. Best regards, Diamonds Mapenzi Beach Resort Management
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 24-mar-2019
Bien, rien de bien plus ...........................
Commenti Hotel
26-mar-2019 di Hotel Management, Hotel
Dear valued guest, thank you very much for sharing your positive feedback about your recent stay with us. We are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 25-feb-2019
Un très bon moment passé dans cet hôtel seul bémol les Beach boys qui attendent sur la plage notre passage pour nous accoster et nous proposer une ballade , une visite de leur boutique.......
Commenti Hotel
25-feb-2019 di Hotel Management, Hotel
Dear Valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. Please allow me to explain that the beaches are public in Zanzibar and unfortunately the resort has no jurisdiction over them, therefore our property provides a private ocean-front beach which is guarded by a professional security company and you may at all times feel absolutely secure while residing on the premises. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 24-feb-2019
Tres bel hotel, personnel très agréable et chalereux, quelques un parlent français. Le chef cuisinier s'adapte au demande particuliére (allergie, repas bébé...), menu variés et très bon. Des soirees a théme sont organisé 2fois par semaine, de nombreuse activités proposées. Parfait pour les familles! La plage un peu décevante a cause des marrés haute et basse.
Commenti Hotel
25-feb-2019 di Hotel Management, Hotel
Dear Valued Guest, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 22-feb-2019
Commenti Hotel
3-apr-2019 di Hotel Management, Hotel
Dear Valued Guest, Your Feedback is a gift for us and we are pleased to read your positive review score. Again, thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Mapenzi and Diamond resorts Rock!

Data di pubblicazione: 4-gen-2019 su Hotels
It was fabulous beginning to end. My happy place. Best Holliday ever.
Commenti Hotel
6-gen-2019 di Hotel Management, Hotel
Dear Shevaughn, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Un séjour délicieux

Data di pubblicazione: 3-gen-2019 su Hotels
Un séjour très agréable dans un hôtel qui offre un grand confort
Commenti Hotel
6-gen-2019 di Hotel Management, Hotel
Dear valued guest, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 31-dic-2018
Staff were extremely friendly and helpful. Facilities were always clean and tidy, and were well maintained. Beach villa (amazing view of the beach!) cleaned twice daiily and always nicely made up with flower decorations. Very comfortable beds. Local vendors, although very friendly, tend to mob guests who venture out onto the beach/ walk to the reef, and are extremely persistant. Food can become somewhat repetitive and could do with more variety.
Commenti Hotel
1-gen-2019 di Hotel Management , Hotel
Dear valued guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. Please rest assured that we are looking into your comments related to our hotel operation and we regret to hear that you did not appreciate our food variety which includes: The Palm restaurant opened for breakfast, lunch and dinner on all-inclusive with a daily changed variety of fresh International, Mediterranean and African cuisine, different food stations and live cooking stations. The Beach Grill opened for lunch on all-inclusive, located on the beach under a wonderful big tree, where we do serve our light lunch. The Nakupenda Pizzeria opened for dinner on all-inclusive, located on the beach/ restaurant where we serve appetizer, pizzas and desserts. Furthermore our Pool Dinner as well as African Dinner on the beach on two different dates during the week which are one of the most popular events at the resort. In addition our Seafood restaurant Suli Suli to choose from a la carte menu with extra charge. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management