Valutazioni basate su 78 recensioni verificate

4,3 su 5
80% degli ospiti consiglia questa struttura
4,4 Pulizia della camera
4,5 Servizio e personale
4,3 Comfort in camera
4,2 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
di un viaggiatore verificato da Bolzano

Personale eccellente

Data di pubblicazione: 18-lug-2018
Cibo buonissimo, mare splendido (come tanti altri mari), struttura attenta all'ecologia ed all'impatto ambientale, personale fantastico, gentile, premuroso, etc (voto 10 e lode a Diem e Adelina reparto sala pranzo). Non preoccupatevi dei Beach Boys, li pensavo più aggressivi!!
Commenti Hotel
18-lug-2018 di Diamonds Mapenzi Beach Management, Hotel
Dear Andrea, Thank you very much for taking the time sharing your feedback following your recent stay at Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive, memorable experience during your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Ottima vancanza relax

Data di pubblicazione: 19-feb-2017
Pro: Personale e pulizia, ristorazione
Contro: bevande
Posizione: posizione tranquilla
Una struttura della giusta dimensione, mai code al ristorante, peraltro di ottimo livello. Peccato per le bevande che risultavano troppo annacquate (inclusi i succhi). Le camere sono spartane ma dotate di ogni confort e molto pulite. Personale attento e cortese, sempre sorridente e pronto a soddisfare ogni richiesta. Pur consapevoli della posizione dove il fenomeno delle maree è molto accentuato abbiamo comunque sofferto la mancanza di balneabilità per la maggior parte della giornata e nei pomeriggi, quando la marea saliva, il mare era pieno di alghe. In ogni caso, abbiamo fatto bellissime passeggiate fino alla barriera corallina. Temperatura eccezionale , molto caldo ma ventilato.
1 su 5
di un viaggiatore verificato da Dar es salaam

Data di pubblicazione: 9-giu-2019
There were so many flying ants in the room at night when we came back from the pool. The hotel staffs were so slow to take action. I had to ask the reception to solve the problem many time. I will never stay here again.
Commenti Hotel
16-giu-2019 di Hotel Management , Hotel
Dear Valued Guest, At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Every Feedback is a gift for us and we are very sad to read your review score and feedback. Please accept our apologize for the unexpected circumstances in the room. Please rest assured that we are looking into your comments about my team members, investigate and taking the appropriate measure to avoid future occurrence.Further training will take place in order to keep our high service standard for each guest. Again, thank you very much and we hope to get the chance to Welcome you once more at Diamonds Mapenzi Beach
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 25-mar-2019
Commenti Hotel
3-apr-2019 di Hotel Management, Hotel
Dear Valued Guest, we are very sad to read your review score. Unfortunately the score it is not clear for us and therefore we hope to get the chance to welcome you again at our beautiful resorts in order to make it up for you. Best regards, Diamonds Mapenzi Beach Resort Management
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 24-mar-2019
Bien, rien de bien plus ...........................
Commenti Hotel
26-mar-2019 di Hotel Management, Hotel
Dear valued guest, thank you very much for sharing your positive feedback about your recent stay with us. We are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 25-feb-2019
Un très bon moment passé dans cet hôtel seul bémol les Beach boys qui attendent sur la plage notre passage pour nous accoster et nous proposer une ballade , une visite de leur boutique.......
Commenti Hotel
25-feb-2019 di Hotel Management, Hotel
Dear Valued Guest, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. Please allow me to explain that the beaches are public in Zanzibar and unfortunately the resort has no jurisdiction over them, therefore our property provides a private ocean-front beach which is guarded by a professional security company and you may at all times feel absolutely secure while residing on the premises. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 24-feb-2019
Tres bel hotel, personnel très agréable et chalereux, quelques un parlent français. Le chef cuisinier s'adapte au demande particuliére (allergie, repas bébé...), menu variés et très bon. Des soirees a théme sont organisé 2fois par semaine, de nombreuse activités proposées. Parfait pour les familles! La plage un peu décevante a cause des marrés haute et basse.
Commenti Hotel
25-feb-2019 di Hotel Management, Hotel
Dear Valued Guest, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 22-feb-2019
Commenti Hotel
3-apr-2019 di Hotel Management, Hotel
Dear Valued Guest, Your Feedback is a gift for us and we are pleased to read your positive review score. Again, thank you very much and we are looking forward to welcome you again at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Mapenzi and Diamond resorts Rock!

Data di pubblicazione: 4-gen-2019 su Hotels
It was fabulous beginning to end. My happy place. Best Holliday ever.
Commenti Hotel
6-gen-2019 di Hotel Management, Hotel
Dear Shevaughn, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management
5 su 5
di un viaggiatore verificato

Un séjour délicieux

Data di pubblicazione: 3-gen-2019 su Hotels
Un séjour très agréable dans un hôtel qui offre un grand confort
Commenti Hotel
6-gen-2019 di Hotel Management, Hotel
Dear valued guest, thank you very much for taking the time sharing your feedback following your stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoy your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards.Your Feedback is a gift for us and we are happy to read your positive comments and impressions about your stay. Your kind compliments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we are looking forward to welcome you back at Diamonds Mapenzi Beach Resort in future. Best regards, Diamonds Mapenzi Beach Management