Pacchetti vacanze in Kuta Sud

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

We had a memorable and enjoyable stay at Bambi Indah. The grounds are well designed and beautiful. The wellness amenities were perfect for our family. We will definitely include it in any future Bali trips.

Old, dirty villas that definitely do not reflect what is described on the web. The bed sheets and towels were dirty with stains that I don't want to know where they came from. I had asked to be refunded in order to leave the facility after the first night but there was no way I could get assistance. After waiting for hours for a response from management, since it was "Sunday", the response was that I would not be refunded. Therefore, I was forced to accept another villa that was not so different.

We didn't like shower are