Vista spiaggia/mare

Recensioni per Mövenpick Hotel & Resort Al Bida'a Kuwait

5 out of 5

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 109 su 239 recensioni" "
Valutazione di 8 - Buono. 68 su 239 recensioni" "
Valutazione di 6 - Soddisfacente. 37 su 239 recensioni" "
Valutazione di 4 - Scarso. 15 su 239 recensioni" "
Valutazione di 2 - Terribile. 10 su 239 recensioni" "

8,4/10

Pulizia

8,2/10

Personale e servizio

8,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Paolo

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Nella media
Risposta di MI, il giorno 16 dic 2022
Dear Paolo, Thank you for your rating. We are looking forward to serve you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posizione stupenda direttamente sul mare.giardini rilassanti.colazione fantastica.unico neo la spiaggia un po' trascurata ...
Soggiorno di 5 notti ad aprile 2019
Risposta di Mohamed Ibrahim, il giorno 20 mag 2019
Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim social.kuwaitalbidaa@movenpick.com

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent except the Launch buffet it is so expensive and not worth 19 KD specially for the guests
Soggiorno di 2 notti a novembre 2023
Risposta di MI, il giorno 19 nov 2023
Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Allan

Soggiorno di 12 notti a ottobre 2023
Risposta di MI, il giorno 19 nov 2023
Dear Alam, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Mohammed, Blacksburg

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As always, it is very pleasant to stay at the Movenpick Hotel (Al-Bida'a). We originally booked a two-bedroom apartment with pool access. Upon arrival and due to the unavailability of the booked apartment, we were immediately upgraded to the Villa (with pool access). Pool area is well-maintained. The breakfast buffet is delicious (but could use a little more variety). Overall, it was an enjoyable stay, and I will definitely go there again.
Soggiorno di 1 notte a luglio 2023
Risposta di MI, il giorno 27 lug 2023
Dear Mohamed, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

10/10 Eccellente

Dalal

Soggiorno di 2 notti a luglio 2023
Risposta di MI, il giorno 11 ago 2023
Dear Dalal, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 Soddisfacente

Hesham

It took 15 minutes to check me in after the staff was discussing with the manager on whether a single person can be checked in and they were lecturing me about people visits and policies for any visitors. Beside that some staff annoyed me daily at the beach where I was laying down asking me whether I stay in the hotel and what’s my room number and my name and this was daily. And when the weather got hot the A/C in the room was bad.
Soggiorno di 3 notti a giugno 2023
Risposta di MI, il giorno 27 lug 2023
Dear Hesham, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Mohammad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di MI, il giorno 27 lug 2023
Dear Mohammad, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to serving you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

10/10 Eccellente

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kuwait 2023
Great hotel with good location. Friendly staff
Soggiorno di 9 notti a maggio 2023
Risposta di MI, il giorno 2 giu 2023
Dear Kevin, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Merenrannalla oleva hieno allas ei ollut lämmitettävä, joten emme tarjenneet käyttää sitä. Jouduimme tyytymään sisäpihan altaaseen, joka ei ole lainkaan yhtä viihtyisä. Lasten kiipelypaikka oli purettu ja käyttökiellossa. Lasten leikkihuoneeseen emme saaneet viilennystä päälle. Onneksi lapsemme viihtyi hyvin uimaleikeissä. Hotelli muuten mainio.
Soggiorno di 6 notti ad aprile 2023
Risposta di MI, il giorno 14 apr 2023
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Eccellente

Rashid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Ayman Fouad, il giorno 23 mar 2023
Dear Mr. Rashid,We want to thank you for rating our hotel and we always look forward to welcome you back again.Best Regards,Front Office Manager - Ayman Fouad

4/10 Scarso

Malika El

Soggiorno di 12 notti a febbraio 2023
Risposta di Front Office Manager - Ayman Fouad, il giorno 2 apr 2023
Dear Mrs.Malika El Boussouni,Many thanks for sharing your Rating about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this, appreciate if you can share more details about your stay and rating

10/10 Eccellente

FIRAS

Soggiorno di 1 notte a febbraio 2023
Risposta di MI, il giorno 17 mar 2023
Dear FIRAS,Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Yasar

Soggiorno di 4 notti a febbraio 2023
Risposta di MI, il giorno 17 mar 2023
Dear Yasar, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

4/10 Scarso

Hussein Ibrahim

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Nicely situated by beach. Family room is good size with fridge freezer, washing machine, hob. Trouble is downstairs cars parked and noisy. More like a motel. Towels - not always provided or had to chase to get 2 hand towels and face cloths each day. Last night only one hand towel was left from the day before. Had to ring to get more. Not 5 star!! Breakfast good but service poor
Soggiorno di 5 notti a febbraio 2023
Risposta di MI, il giorno 17 mar 2023
Dear Hussein Ibrahim, Many thanks for sharing your feedback about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. We hope to welcome you again in our hotel to have a second chance to show you the quality of our services. Kind Regards,General Manager - Mohamed Ibrahim

10/10 Eccellente

EHAB, FLUSHING

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nice quite clean and hospitality is very good
Soggiorno di 5 notti a gennaio 2023
Risposta di AF, il giorno 17 feb 2023
Dear Ehab, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment "nice quite clean and hospitality is very good" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Olga

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Excellent
Risposta di MI, il giorno 25 gen 2023
Dear Olga, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hote. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

abdulaziz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous
Soggiorno di 2 notti a dicembre 2022
Risposta di MI, il giorno 6 gen 2023
Dear Abdulaziz, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Buono

Meteb, Dammam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel nice location
Risposta di MI, il giorno 24 dic 2022
Dear Mr. Meteb,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

10/10 Eccellente

Maha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great time enjoyed everything. Good service good stuff
Soggiorno di 4 notti a novembre 2022
Risposta di MI, il giorno 16 dic 2022
Dear Maha, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Maha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very nice hotel and quiet area plus excellent services
Soggiorno di 3 notti a novembre 2022
Risposta di MI, il giorno 16 dic 2022
Dear Maha, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 Buono

MOHAMMED

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2022
Risposta di MI, il giorno 5 nov 2022
Dear MOHAMMED, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 Buono

Eman

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
شكرا اليت ريزورت
موظفات الإستقبال مهناز وأزهار تعاملهم راقي وترحبيهم بنا كان ممتاز
Soggiorno di 4 notti ad agosto 2022

10/10 Eccellente

Mohammad

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good team, clean and spacious room
Soggiorno di 5 notti a settembre 2022
Risposta di MI, il giorno 5 nov 2022
Dear Mohammad,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

2/10 Terribile

Ahmad

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
swim and go back home
its a place to go and swim then take shower and go back home ... not comfortable to sleep at hotel
Soggiorno di 1 notte ad agosto 2022

6/10 Soddisfacente

Anfal

Soggiorno di 2 notti ad agosto 2022

8/10 Buono

peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di MI, il giorno 22 lug 2022
Dear peter , Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

10/10 Eccellente

ABDUL HAFEEZ

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Experience
Soggiorno di 1 notte a giugno 2022
Risposta di MI, il giorno 13 lug 2022
Dear ABDUL HAFEEZ, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Rene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Schönes Hotel mir sehr zuvorkommendem Personal
Schöne saubere Hotelanlage, gut geeignet auch zum Baden - in Pool und im Meer - sehr nettes Personal, ab Donnerstag Partystimmung im Hotel von einheimischen Gästen… deshalb auch ein wenig lauter als sonst.
Soggiorno di 6 notti a giugno 2022
Risposta di MI, il giorno 13 lug 2022
Dear Rene , We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Mohammed, Blacksburg

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice resort for the kids and family. Hotel is well-maintained. Breakfast buffet includes a lot of varieties. Beach is conveniently accessible.
Soggiorno di 1 notte a giugno 2022
Risposta di MI, il giorno 10 giu 2022
Dear Mohammedو Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Buono

EMAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
كانت جميلة وممتعة
Soggiorno di 3 notti a marzo 2022
Risposta di MI, il giorno 25 mar 2022
Dear Eman, Many thanks for your positive feedback further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Buono

Hamad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
الاقامة جيدة لكن السعر مقابل الاقامة مرتفع نسبيا
Soggiorno di 2 notti a marzo 2022
Risposta di MI, il giorno 25 mar 2022
Dear Hamad , Many thanks for your positive feedback further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
will come back
great place, helful staff, good facilities. will come back for sure.
Soggiorno di 6 notti a febbraio 2022
Risposta di MI, il giorno 23 feb 2022
Dear David, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

8/10 Buono

Husam

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Kuwait visit
location is great food is ok service is not ok
Soggiorno di 3 notti a dicembre 2021
Risposta di MI, il giorno 12 dic 2021
Dear Husam, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

6/10 Soddisfacente

Faisal

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 5 notti a novembre 2021
Risposta di MI, il giorno 23 nov 2021
Dear Faisal, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2021
Risposta di MI, il giorno 23 nov 2021
Dear Andrew, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

MESHAL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ماكن رائع و خدمة رائعة جداً ممتاز للعائلة
Soggiorno di 5 notti ad agosto 2021
Risposta di MI, il giorno 20 ago 2021
Dear MESHAL, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Just okay…
My husband and I took the room that had direct access to the pool. Room was of decent size with two stove burners, a full refrigerator, a MW oven and a “washerdryer” (first time I saw one). It was very noisy, not a lot of privacy. There was only ONE towel, one pair of slippers, no robe. Not all amenities mentioned on Hotels.com really matched. Check in process was a little slow and they seemed to be understaffed. Furniture looked very old and apartment was a little dusty. Pillows smelled a little. Unstable Wi-Fi connection. By local standards, Mövenpick is definitely a good deal. By US standards, it was overpriced.
Soggiorno di 1 notte ad agosto 2021
Risposta di MI, il giorno 16 ago 2021
Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned departments whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

6/10 Soddisfacente

Mohamed

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very good
It was very good over all but the hotel needs renovation and the pool needs more cleaning
Soggiorno di 1 notte ad agosto 2021
Risposta di MI, il giorno 16 ago 2021
Dear Mohamed, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Regards Mohamed Ibrahim General Manager

8/10 Buono

Adel

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2021
Risposta di MI, il giorno 5 lug 2021
Dear Adel, We want to thank you for rating our hotel and we always look forward to welcome you back again. Best Regards, General Manager - Mohamed Ibrahim

8/10 Buono

Fahed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed with my family 👪
Very good hotel . beds are not comfortable. Pools and beach were clean
Soggiorno di 2 notti a maggio 2021
Risposta di MI, il giorno 31 mag 2021
Dear Mr. Fahad It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards, General Manager - Mohamed Ibrahim

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
Booked my girlfriend and 2 of her female friends a 2 night stay from 12-15 May, 2021 for her birthday. Total price 1,500 USD. Upon arrival after presenting her reservation, passport and civil ID she was told that she would not be granted admission because she is not married and the resort is for families only. This is an absolute lie. Infact, the resorts website doesnt state anything even remotely close to this. After going back and forth with the staff for 30 minutes and ultimately refusing to leave after having already paid, the male at the reception pretended to call a supervisor on the phone and then dropped the entire issue. My girlfriend is a black woman and has been treated like this at multiple resorts in Kuwait before. Because of her skin complexion she is immediately perceived to be an african expat and everyone knows that they get disrespected and treated unfairly in Kuwait. She is actually a citizen of the UK. I dont think the resort realized this initially but it is downright shameful to treat anyone like that because of their skin color... Never again.
Soggiorno di 2 notti a maggio 2021
Risposta di MI, il giorno 31 mag 2021
Dear Valued Customer, First of all, I would like to sincerely apologize for any behaviors that may have caused any bad feelings to your girlfriend. I would also like to inform you that we are a global company that is not subject to such behavior, and the evidence for that is that we have more than 23 nationalities around the world are working in the resort from different colors, religions and beliefs, and they are working in a perfect harmony. The resort is subject to internal laws and policies that prohibit unmarried individuals from staying in a hotel even if he/she resides in the state, and this is how most, if not all, hotels in Kuwait have been put in place. Any exception, it is necessary to take the approval from the duty manager to assess the situation in a way that does not harm the reputation of the hotel and not because of a religion, color or belief. One last time, kindly accept my apology, with sincere thanks and appreciation. Ayman Fouad Front Office Manager

8/10 Buono

Fatemah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2021
Risposta di MI, il giorno 12 apr 2021
Dear Fatemah, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

8/10 Buono

Abdulla

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
موڤيمبك البدع
موقع الفندق ممتاز يطل على البحر كباشر ، هادئ ، نظيف ، حمامات سباحه نظيفه ، الغرف ممتازه ولكن ينقصها الصيانه الدوريه مثل الاضاءه لاتعمل كلها والحمام به خرير مزعج انصح بالفندق
Soggiorno di 2 notti a marzo 2021
Risposta di MI, il giorno 31 mar 2021
السيد عبدالله المحترم، نود أن نشكركم على أخذ وقتكم الثمين لإخبارنا عن تجربتكم. ونود أن نعلمكم بأننا نتخذ قيمة تعليقاتكم بعين الاعتبار، كما أننا نشكركم على هذه الملاحظة التي من شأنها أن تساعدنا على تحسين خدماتنا وتجنب مواقف مماثلة في زيارتكم التالية أو مع ضيوفنا عموما. نحن دائما نتطلع الى الترحيب بكم مرة اخرى الى فندق ومنتجع البدع، وأؤكد لكم أننا لن ندخر جهدا لجعل إقامتكم معنا تجربة أكثر متعة ولا تنسى. شكرا ولكم أطيب التحيات والتقدير والإحترام، المدير العام محمد ابراهيم

8/10 Buono

osamah

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Pulizia
Everything was okay but when we arrived the room was dirty !
Soggiorno di 2 notti a marzo 2021
Risposta di Mohamed Ibrahim, il giorno 17 mar 2021
Dear Mr. Osamah, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

8/10 Buono

osamah

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2021
Risposta di Mohamed Ibrahim, il giorno 8 mar 2021
Dear osamah, Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon. Best Regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

MUSTAFA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was nice
Soggiorno di 1 notte a febbraio 2021
Risposta di Mohamed Ibrahim, il giorno 2 mar 2021
Dear MUSTAFA, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

GHADEER

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Chalet in Movenpick
The stay was enjoyable and the service was excellent. I would like to repeat the experience
غرفة الطعام
الصالة في الدور الأرضي
غرفة الخادمة
الصالة في السرداب
Soggiorno di 2 notti a dicembre 2020

10/10 Eccellente

Fahad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
Soggiorno di 2 notti a dicembre 2020
Risposta di Mohamed Ibrahim, il giorno 28 dic 2020
Dear Fahad, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice "Amazing" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel. Clean and beautiful place to stay.
Soggiorno di 1 notte a ottobre 2020
Risposta di Mohamed Ibrahim, il giorno 28 ott 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Kuwait Al Bidaa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ibrahim General Manager