Hotel vicino a Lake County Fairgrounds - Grayslake

“Bottom sheet had 3 circle spots on it ranging from 2 and half inch down to 1inch. Informed desk and was given sheets and had to change ourselves. Shower had mold spots on soap shelf(3) and base wall had 4inches near drain wall. Was told cant do any comp because booked thru Expedia... Not happy”

“I would like to express my disappointment with my check-in experience. Upon arriving, I waited approximately 35 minutes before receiving assistance, despite calling the front desk multiple times during that period. Additionally, I found the customer service I received from the front desk associate to be unprofessional. While processing my payment, my card initially declined, and instead of handling the situation discreetly, she loudly announced that my card had been declined in front of other...

“Nice, clean hotel. Decent breakfast. I found the mattresses and pillows to be very hard and uncomfortable. Difficult to maintain a constant desirable temperature in the room - it would go from cold to hot and back to cold routinely. Housekeeping staff continued to knock on the door in the morning, even though we weren't checking out & had the "do not disturb" sign posted.”

“There’s was no extra towels. No coffee and it smell bad!”

“Very friendly and helpful staff”

“We arrived around 10pm with our 1 year old. Check-in was straight forward, but upon entering our room, we immediately walked out and went back to the check-in counter due to the overwhelming vape smell mixed with a musky scent, as if someone tried to cover it up. When we informed the front desk staff member of this, all she cared about was asking if we had used anything in the room. I had checked in maybe 10 minutes prior--only enough time for us to move the car and bring a load of our baggage...

“Excelente en todos los sentidos”

“The best thing about this hotel is the breakfast. Some of the hallway carpet is not clean and filled with sports. Our sofa pullout mattress was stained with blood and who knows what else. No maintenance person available for several days to address our issues. PLEASE do not stay here. No compensation for my inconveniences.”

“I highly recommend choosing a different place to stay. The room conditions were unacceptable and completely uncleaned. To make matters worse, management refused to allow a room upgrade and denied housekeeping service throughout my multi-night stay, explicitly stating they were prioritizing a large reunion group instead. The front desk staff were incredibly rude and dismissive when I brought up these issues. This was a terrible experience from start to finish, and the hospitality here needs a...

“our room flooded and we were”

“Clean, friendly, safe”

“Family friendly”

“Todo estuv”

“The place was quiet and peace”

“The property was clean. The staff were pleasant and helpful! The pool is outdoors, but my kids really enjoyed it when we visited in early July. Breakfast was just ok. There was some construction in the sidewalk and parking lot areas, but there was still plenty of room.”

“Great hotel first class establishment”

“Siamo arrivati al hotel e alla reception ci viene detto che la carta con cui abbiamo pagato non era la stessa che risultava nel loro sistema (quando sulla fattura di hotels era palesemente la stessa da me fornita), dopo svariati tentativi ci ribadisce che non puó farci il check in dato il problema e prova senza mio consenso a ripassare la carta per effettuare una nuova transazione; tutto questo con la scusa che si trattava solo della prassi per poterci dare la camera. Al che iniziando a sentirmi...