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Recensioni per Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 889 su 1860 recensioni" "
Valutazione di 8 - Buono. 452 su 1860 recensioni" "
Valutazione di 6 - Soddisfacente. 234 su 1860 recensioni" "
Valutazione di 4 - Scarso. 133 su 1860 recensioni" "
Valutazione di 2 - Terribile. 152 su 1860 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

alessandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relax
Struttura sempre ottima ma con servizi leggermente inferiori alla gestione di anni precedenti. Piscina con utilizzo dimezzato e vari idromassaggi chiusi. Prodotti da bagno ottimi.
Soggiorno di 4 notti a settembre 2023
Risposta di Juliane, il giorno 28 set 2023
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

6/10 Soddisfacente

Filippo

Viaggio di lavoro
Bah
Nobody cleaned the room a single time, in 5 days... Restaurant closes at 6pm!
Soggiorno di 5 notti a gennaio 2023
Risposta di Guest Services, il giorno 2 feb 2023
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Las Vegas.

10/10 Eccellente

Karen Ann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is great for family and just good enough distance away from craziness from the strip but not too far for fun
Soggiorno di 3 notti a marzo 2024

8/10 Buono

Baker

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I like the style, features and the furniture, compared to the previous design, this remodel made this resort/room 10x better I would stay here again !
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Alba

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean
Soggiorno di 2 notti a marzo 2024

8/10 Buono

Roberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I liked the space and quick check in. Rooms felt a little outdated overall comfortable.
Soggiorno di 3 notti a marzo 2024

8/10 Buono

Antionette

Soggiorno di 2 notti a marzo 2024

8/10 Buono

Dayna

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Was a great property overall. Resort was short staffed, some pools and 2 waterslides were closed. The booking said we were a 5 min drive from the strip. We were at least 15 mins away with no traffic.
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

William, Palmdale

Awesome place amazing customer service by Diana
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Jan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property, super friendly staff.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Alvin, roy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed here over the years due to the customer service and the staff. And they continue to do an outstanding job of making you feel safe and comfortable. The only thing that would make this place better would be an update. The entire room still looks exactly the same from 10 years ago and the furniture feels smells like it. The house keeping staff is doing their best with what they have but- definitely need some help with an update. The front desk staff especially Sheena and her team were amazing! We look for To the next time we are there. Thank you again.
Soggiorno di 11 notti a marzo 2024
Risposta di Cancun Resort , il giorno 20 mar 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

6/10 Soddisfacente

Kenadee

Viaggio con famiglia e bambini piccoli
Not many amenities or things to do at hotel. As soon as you check in they try and get you into timeshares which was super annoying and inconsiderate after we said no four times and they kept pushing. Rooms were nice. Most pools were closed. If you want fun on the property, stay somewhere else
Soggiorno di 1 notte a marzo 2024
Risposta di Cancun Resort , il giorno 18 mar 2024
Thank you for choosing Cancun Resort and for sharing your recent experience with us! We appreciate the feedback but we are disappointed that you were not completely satisfied with your stay. We will use these comments to improve and hope that you return so that we can improve upon this visit.

6/10 Soddisfacente

KYUNG AH

Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Larry

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was ok. Had to wait for bedding for pull-out and it came with twin suze comforter and only one pillow. The kitchen sink was exposed with no drawers. It was nice having 2 bathrooms. The kids enjoyed the ping ball tables and pool with slides.
Soggiorno di 2 notti a marzo 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Eccellente

denise

Mi è piaciuto: Pulizia
Soggiorno di 14 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 Buono

Rodrigo

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Faltaram alguns utensílios de cozinha e por ser piso carpete a limpeza poderia ser melhor e ter pelo menos dias da semana fixos para fazer a limpeza/ arrumação do quarto.
Soggiorno di 9 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort and for sharing your recent stay with us! We are so sorry to hear that you were not happy with your visit. We pride ourselves on providing a memorable vacation experience and we are disappointed to have fell short in this instance. We will share your comments with the team and hope you give us another opportunity to improve upon this visit.

10/10 Eccellente

Ethan

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that the room had two sperate bedrooms for up to 4 people to sleep and that it had a kitchenette in the room as well.
Soggiorno di 4 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

8/10 Buono

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
There was construction during the stay but no noise. Some of the dishes in the kitchen were dirty
Soggiorno di 3 notti a marzo 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! We apologize for the inconvenience. We understand your frustration and we are disappointed your stay was not up to standards. We appreciate the feedback as it always helps us see our things from the guest’s perspective. We hope you decide to give us another chance so that we can improve upon this visit.

10/10 Eccellente

Mercedes

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
In spite of having a do not disturb sign on the door, housekeeping came in and moved our stuff around. We were not happy at all.
Soggiorno di 1 notte a marzo 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

10/10 Eccellente

Pj

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my second time staying here at this property. Overall, this is a beautiful place, quiet atmosphere, good insulation, and their customer service top notch.
Soggiorno di 1 notte a marzo 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Eccellente

sylvia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place a bit dated but clean
Soggiorno di 1 notte a gennaio 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part, but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

6/10 Soddisfacente

Jessica, Hesperia

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed in the king deluxe suite with a pool view which had it's very own spa on the balcony. The spa didn't work and we had to have matainance come out and it took them two hrs to repair it. We also had to have matainance come out because the door to the guest bedroom (between the bedroom and bathroom) come out to repair it because it was broken and wouldn't slide. They were unable to fix the door, so we couldn't shut the bathroom door which made it totally inconvenient for my teenage children to use privately. Other than that the stay was nice.
Soggiorno di 2 notti a marzo 2024
Risposta di Liana C., il giorno 5 mar 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.

10/10 Eccellente

Cynthia

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Convenient and comfortable!
Soggiorno di 4 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 16 mar 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

6/10 Soddisfacente

Joseph

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Beds were uncomfortable. Coffee maker was missing in the room.
Soggiorno di 6 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort and for the comments! We are sad to hear that your stay did not go as any of us would like. We will use this feedback to improve our operations. We apologize for the inconvenience and hope that you return so that we can provide a better experience.

10/10 Eccellente

JaLesha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I I’ve the spacious room and the view from the balcony. This was me and my son’s first mommy and son trip. He enjoyed himself so much. Thank you guys so much for your hospitality. Great experience and will be back t stay there exclusively!
Soggiorno di 1 notte a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Eccellente

Blanca

Soggiorno di 4 notti a febbraio 2024

8/10 Buono

victoria

Great place
Soggiorno di 3 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort! We are grateful for the opportunity to have you as our guest and we appreciate the awesome feedback! We would be delighted to have you as our guest again and have the chance to earn a perfect rating!

2/10 Terribile

Gerardo

Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

Dolly

Soggiorno di 3 notti a febbraio 2024

8/10 Buono

Cecilio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really like that they keep checking on you, to see if you need anything in the room.
Soggiorno di 3 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

10/10 Eccellente

Lis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very attentive staff and convenient location!
Soggiorno di 3 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

2/10 Terribile

Phillip

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would rate this hotel 1 star. I would never recommend it to other guests. They charge a resort fee that I was never told about that is quite expensive. Quite rich considering half of the services the fee is supposed to cover was out to maintenance including the main pool, 2 slides, bbq areas, spas. Also on multiple occasions we called for support from front desk and repeatedly told they would send it up only to never do it or come knocking in the middle of the night. On 2 occasions we asked for our room to be cleaned this was also not done.
Soggiorno di 7 notti a febbraio 2024
Risposta di Cancun Resort , il giorno 26 feb 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

10/10 Eccellente

Denzil

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its okay 👍
Soggiorno di 3 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Eccellente

denise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was nice and clean and mostly up to date. Could use a little paint and maybe upgraded stoves . The staff were amazing! Extremely helpful, friendly and informative. I relied on Patricia in a time of need and she was a huge help. We will definitely continue to stay at the Cancun in the future.
Soggiorno di 4 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Eccellente

Zaideh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location of the hotel.
Soggiorno di 6 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 Soddisfacente

Jackie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Other than seeing two roaches in my sink everything else was fine
Soggiorno di 2 notti a febbraio 2024
Risposta di Cancun Resort , il giorno 18 feb 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.

10/10 Eccellente

Diana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

2/10 Terribile

Candice

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nasty don’t stay here
Soggiorno di 2 notti a febbraio 2024
Risposta di Liana C., il giorno 17 feb 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

8/10 Buono

Daine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I just don't like the view on our balcony but other than that all good
Soggiorno di 5 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 28 feb 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

10/10 Eccellente

Max

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was nice and staff was helpful.
Soggiorno di 3 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 15 feb 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

2/10 Terribile

Saron

Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Cynthia

Viaggio di lavoro
Loved my stay! Room was perfect for my week of house hunting in Vegas. It felt like home with luxury.
Soggiorno di 6 notti a gennaio 2024
Risposta di Justin Robbins - FOM, il giorno 11 feb 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

8/10 Buono

Brian

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
If you’re expecting the same level of service as a full scale Hilton Hotel it falls short. When there the pool was undergoing renovations which really didn’t matter as it was cold but just was a bit unsightly. Furniture in room was a bit worn. Unit had a kitchen but only a frying pan to cook with. One of the toilets in the room ran all night long, was a smoke alarm just dangling from the ceiling. I’d stay again as it was quiet and the room large. Just don’t expect something luxurious by any means.
Soggiorno di 4 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 11 feb 2024
Thank you for choosing Cancun Resort and for taking the time to share your recent experience with us! We are so happy to hear that you enjoyed your visit, and we are grateful for the feedback. We hope to see you again so that we can turn this into a perfect rating!

10/10 Eccellente

Troy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a first vacation for our family. We really enjoyed ourselves. Beautiful scenery.
Soggiorno di 2 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 7 feb 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Eccellente

Maressa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 7 feb 2024
Thank you for choosing Cancun Resort and for the amazing rating! We are so happy to see that you enjoyed your visit! We hope to see you again soon!

8/10 Buono

aysha

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 2 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 7 feb 2024
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!

6/10 Soddisfacente

Robert

Viaggio con la famiglia
it felt, appeared run down. just about everyday I had a shuttle bus block me in, I would have to wait in my car
Soggiorno di 10 notti a dicembre 2023
Risposta di Cancun Resort , il giorno 6 feb 2024
Thank you for choosing Cancun Resort! We apologize for the inconvenience. We understand your frustration and we are disappointed your stay was not up to standards. We appreciate the feedback as it always helps us see our things from the guest’s perspective. We hope you decide to give us another chance so that we can improve upon this visit.

10/10 Eccellente

Erick

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La comodidad de la estancia estuvo sensacional
Soggiorno di 2 notti a febbraio 2024
Risposta di Justin Robbins - FOM, il giorno 7 feb 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!