Dear Ammar,Thank you for taking the moment to share your feedback regarding your recent stay at MGM Grand. We deeply regret the misunderstanding concerning the food and beverage voucher, which led to these unfortunate circumstances. Please know that the vouchers can be utilized directly with any participating venues and is separate from our food and beverage credit. We value your feedback, and we sincerely apologize for any inconvenience you may have experienced.

Roland,Hartelijk dank dat u de tijd heeft genomen om uw feedback over uw recente verblijf in MGM Grand met ons te delen. Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen heeft voldaan. Wij houden rekening met alle opmerkingen en streven ernaar onze dienstverlening voortdurend te verbeteren. Uw zorgen over de kosten van de koelkast, de waterkosten en het ontbreken van voorzieningen op de kamer zijn genoteerd en ter beoordeling doorgestuurd naar ons management. Wij verontschuldigen ons voor het eventuele ongemak en stellen uw geduld op prijs. Bedankt dat u ons de kans geeft deze problemen aan te pakken.

Dear Gabriela J,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand. We are saddened to hear about the issues you encountered. It is concerning that our housekeeping services did not live up to your expectations and this is certainly not reflective of our usual high standards. We apologize for the garbage and stains you found. In addition, we understand your frustration concerning the challenges faced in the parking garage. Please know that we are diligently working on improving this system. We would like to thank you for your patience and understanding in this matter. Your feedback will be used to make essential improvements and we would like to assure you that we are committed to providing the quality services our guests expect. Once again, our sincerest apologies for any inconvenience caused.