Appartamenti a Lehnin

“on arrival there was only a room on 5th floor available. elevator out of service (occurs often). with my handicap impossible to reach. no manager front office reservations, hotel, duty manager. I should wait until next morning?! no release if my payment, no alternative, no room. 2 hours discussion with receptionist - only 1 person working in a fully booked hotel! - I was given a room in one of the side buildings, so I could finally rest. curtains for windows enclosing half the room don't cover,...

“After a last minute change of apartment, it took us half an hour to find the right one ! It was impossible to reach them by phone… and when we got there, we didn’t have the codes to enter. We had to wait even longer for them to send them to us and, to top it all off, one of the two codes didn’t work ! Luckily we found a key behind the stairs. Despite all these inconveniences, the apartment was clean, spacious and very comfortable”