Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 625 su 1080 recensioni" "
10 - Eccellente
625
Valutazione di 8 - Buono. 312 su 1080 recensioni" "
8 - Buono
312
Valutazione di 6 - Soddisfacente. 97 su 1080 recensioni" "
6 - Soddisfacente
97
Valutazione di 4 - Scarso. 26 su 1080 recensioni" "
4 - Scarso
26
Valutazione di 2 - Terribile. 20 su 1080 recensioni" "
2 - Terribile
20
9,2/10
Pulizia
9,2/10
Personale e servizio
8,6/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Andrea
Viaggio con la famiglia
8 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Andrea
Soggiorno di 4 notti a gennaio 2024
Risposta di Karen Golding - Guest Experience Ambassador , il giorno 15 gen 2024
Dear AndreaYour score means a lot to our team. If there is anything you'd like to share about your stay, positive or constructive, please do not hesitate to let us know.Kind regards
10/10 Eccellente
CARLA
25 apr 2023
CARLA
Soggiorno di 3 notti ad aprile 2023
Risposta di Maclan Fernandes, il giorno 27 apr 2023
Dear Carla,Thank you for taking the time to complete our online Guest Satisfaction Survey with regards to your recent stay with us. At Hampton by Hilton London Waterloo, we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive comments and scores. We look forward to welcoming you back to Hampton by Hilton London Waterloo in the not too distant future.Kind Regards,Maclan FernandesNight Manager
8/10 Buono
marco
Viaggio con la famiglia
27 gen 2023
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Buona struttura, camera pulita ma un po' piccola
marco
Soggiorno di 2 notti a gennaio 2023
10/10 Eccellente
silvia
Viaggio con la famiglia
25 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura in ristrutturazione ma senza disagi per gli ospiti. Hotel in ottima posizione e vicino a mezzi pubblici.
silvia
Soggiorno di 3 notti a ottobre 2022
10/10 Eccellente
Mariza T.
Viaggio con la famiglia
12 ago 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno perfetto!
Ottima posizione, vicino a tutti i mezzi di trasporto e tanti punti raggiungibile a piede.
Camera pulita, con tutto il necessario e una buona colazione.
Mariza T.
Soggiorno di 3 notti ad agosto 2022
8/10 Buono
ANGELO
31 mag 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hotel da consigliare
ottima esperienza, ottimi servizi e ottima location
ANGELO
Soggiorno di 2 notti a maggio 2022
6/10 Soddisfacente
Antonio
Viaggio di coppia
26 apr 2022
Non mi è piaciuto: Personale e servizio e servizi
below average.. cleaning had to be "requested", and even when requested in the morning, it happened to ind the room still dirty at 16.00! the room was extremely humid, after the shower the towels need to be changed as it is impossible to have them dry in the morning (due to humidity).
breakfast was ok.
not the worst hotel in london, but for sure nothing comparable to a real Hilton!
Antonio
Soggiorno di 3 notti ad aprile 2022
8/10 Buono
Katherine
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location for walking easily to Waterloo station. Able to walk easily to the Thames and wander along to most of the big sight seeing attractions. National theatre and the old Vic are essentially next door and lots of really nice eating spots surrounding it. The breakfast was nice with lots of options. Bed was comfortable enough, basic tv, internet was a bit slow but maybe was just our room location. We had brilliant views of the eye, then we had to move due to a broken shower but there were no issues with that, and the new room we were given had brilliant views of the Shard. Staff were lovely and very helpful.
Katherine
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
Lisa
Viaggio di coppia
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super Hotel
Lisa
Soggiorno di 2 notti ad aprile 2024
10/10 Eccellente
Sami
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sami
Soggiorno di 1 notte ad aprile 2024
8/10 Buono
Drew
Viaggio con la famiglia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location close to Waterloo station and many city buses. Top of the line customer service. Good for famililes and serves great breakfast. Very close walking distance to Big Ben , parliament and 30 min walk to SOHO. Would stay again.
Drew
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
Renato
Viaggio di coppia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente atendimento e quarto confortável e limpo. Café da manhã com muitas opções e coN seguimos fazer muitas coisas a pé mesmo.
Renato
Soggiorno di 3 notti a marzo 2024
10/10 Eccellente
Ian
Viaggio con la famiglia
8 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel , short distance from Waterloo station. Felt safe in the area .
Hotel was clean , modern, nice room and toiletries and plenty of options at the complementary breakfast. The waffle stand went down well with the children
Ian
Soggiorno di 1 notte ad aprile 2024
8/10 Buono
Jan
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jan
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
Holger
5 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gute Anbindung an die Underground und Pubs.
Holger
Soggiorno di 4 notti ad aprile 2024
Risposta di Front of House Team, il giorno 8 apr 2024
Dear Holger,Thank you for giving us a perfect score. We're delighted that you had an enjoyable stay with us.We look forward to welcoming you back to our hotel in the future.Kind regardsKaren Golding
8/10 Buono
Zero
Viaggio con famiglia e bambini piccoli
4 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, reasonable price, clean and comfortable. Nice breakfast provided.
Zero
Soggiorno di 1 notte ad aprile 2024
Risposta di Front of House Team, il giorno 8 apr 2024
Dear Zero,Thank you for sharing your recent stay experience with us and rating our hotel 4 out of 5. We're delighted to hear that our location suited your adventures in London and that you found your stay to be comfortable, clean, and reasonably priced, with a satisfying breakfast.Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in the future!Kind regardsKaren Golding
10/10 Eccellente
Luis
4 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente ubicación
Luis
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Experience , il giorno 4 apr 2024
Dear Luis,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regards
10/10 Eccellente
Roger
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
E xcellent value for money
Roger
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Experience Ambassador, il giorno 26 mar 2024
Dear Roger,Thank you for your review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share this. We look forward to welcoming you back in the future.Kind regardsKaren Golding
10/10 Eccellente
José luis
24 mar 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
José luis
Soggiorno di 5 notti a marzo 2024
Risposta di Guest Experience Ambassador, il giorno 26 mar 2024
Dear Jose luis,We are grateful for the 5 out of 5 rating you gave us.I hope we have the pleasure of welcoming you back to our hotel.Kind regardsKaren Golding
10/10 Eccellente
John
Viaggio di gruppo, Viaggio di coppia
19 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently sited. Easy to find and use hotel. Clean and tidy with an excellent inclusive breakfast.
John
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Experience Ambassador, il giorno 20 mar 2024
Dear John, We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding
8/10 Buono
Joan
Viaggio di coppia
18 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient and easy to get to from anywhere in London.
Joan
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Experience Ambassador , il giorno 19 mar 2024
Dear Joan,Thank you for your feedback about your recent stay at our hotel, I am delighted to read that the location of the hotel was convenient for your travels around London. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding
10/10 Eccellente
Sigita
Viaggio con la famiglia
18 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff could be more friendly.
Sigita
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Experience Ambassador , il giorno 19 mar 2024
Dear Sigita,Thank you for your feedback and for rating your stay a perfect 5 out of 5. I am sorry to read about your experience, and I will be sure to share your comments with the team. I hope this won't be your sole impression of our hotel, and we look forward to welcoming you back in the future.If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding
8/10 Buono
Nicola
Viaggio con la famiglia
18 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff was very professional, knowledgeable and helpful.
There was no refrigerator in room.
Nicola
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Experience Ambassador , il giorno 19 mar 2024
Dear Nicola,Thank you for sharing your experience of your stay with us and for your kind words about the reception staff. I'll definitely pass on your compliments to them!While most of our rooms do not include fridges, we're more than happy to assist you if you need to store items like medicine, dietary food items not provided by the hotel, or baby food. If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding
10/10 Eccellente
Johan
Viaggio di gruppo
17 mar 2024
Uitstekend hotel. Vriendelijk personeel en uitstekende bedden en kamers. Wat we fantastisch vinden is dat je op loopafstand van de London Eye, Big Ben etc zit :-)
Johan
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Experience Ambassador , il giorno 17 mar 2024
Dear Johan,Thank you very much for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay with us and found our staff friendly, beds excellent, and rooms comfortable. It's fantastic to know that our convenient location allowed you to explore popular attractions like the London Eye and Big Ben within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding
10/10 Eccellente
Isobel
16 mar 2024
Isobel
Soggiorno di 1 notte a marzo 2024
Risposta di Front of House Team, il giorno 8 apr 2024
Dear IsobelWe're delighted to receive your 5 out of 5 review of our hotel. We appreciate you taking the time to sharing this with us.I hope we have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding
6/10 Soddisfacente
Roy
13 mar 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Stayed 4 nights. Location is good. Close to metro. Breakfast had good variety and always found a table. My chief issue was no hot water in the shower. Literally cold showers for 2 nights. First time I called front desk, girl said it was "illegal" to adjust the temp. No mention of calling maintenance. Complained in the AM and they said they would check. When I returned in evening I was moved to abother room. That room did not have the sofa bed setup so waited for housekeeping. Plus the safe didn't work. Overall the stay was decent but I wouldnt go back. In think management could have done more with the water situation. For the money I paid pretty unacceptable to not have hot water.
Roy
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Experience Ambassador, il giorno 14 mar 2024
Dear Roy,Thank you for taking the time to share your experience at our hotel. I'm delighted to hear that our location was convenient for your outing in London and that you enjoyed the variety offered at our Hampton breakfast.However, I'm truly sorry to learn about the issues you encountered with the water temperature and the way it was handled by our team. Please know that this falls short of the standards we strive to maintain. I will personally inform our Front Office Manager for further review and, if necessary, retraining of the team.Once again, thank you for sharing your experience. If you would like to discuss your stay further, please don't hesitate to reach out to us. Kind regardsKaren Golding
10/10 Eccellente
Steven
9 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed there before & it’s always good with nice staff
Steven
Soggiorno di 1 notte a marzo 2024
Risposta di Umisha Varsani, il giorno 14 mar 2024
Dear Steven,Thank you for your continued patronage and for taking the time to share your positive experience with us.I'm thrilled to hear that you've consistently enjoyed your stays with us and that our staff has contributed to making your visits pleasant.We look forward to welcoming you back for another great stay in the future.Best Regards,Reception Shift Supervisor
8/10 Buono
Mark, Julianadorp
7 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Een aanrader alles dicht in de buurt
Mark
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Experience Ambassador, il giorno 13 mar 2024
Dear Mark,Thank you for your feedback and your kind words. We look forward to welcoming you back in the future!Kind regardsKaren Golding
10/10 Eccellente
Vijaykumar
Viaggio di lavoro
2 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay with great breakfast
Vijaykumar
Soggiorno di 5 notti a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 6 mar 2024
Dear Vijaykumar,Thank you for your positive feedback and perfect scoring of your stay. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding
10/10 Eccellente
Nik
Viaggio con la famiglia
1 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for business travel - Waterloo station is only 5 mins away by foot
Nik
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 6 mar 2024
Dear Nik,Thank you so much for your review and for giving us a perfect score. I'm thrilled to hear that the hotel's location made it convenient for your work commute.I hope we have the opportunity to welcome you back to our hotel soon.Kind regardsKaren Golding
10/10 Eccellente
Ian
29 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ian
Soggiorno di 14 notti a febbraio 2024
Risposta di Umisha Varsani, il giorno 5 mar 2024
Dear Ian,Thank you for the perfect score! If you have any specific feedback or requests, feel free to let us know. We appreciate your support and look forward to serving you again.Best regards,Reception Shift Supervisor
4/10 Scarso
Christopher
Viaggio di lavoro
26 feb 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel is starting to look tired and they are not repairing problems. Was a good hotel but last couple of stays have not been good. Breakfast is also getting worse.
Very noise through the night on 1st floor and doors banging until 4am. Aircon didn't work again and havd to open window to cool down room at 4am. Was up to 25c in the room
Will look elsewhere next time
Christopher
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 27 feb 2024
Dear ChristopherWe're sorry to hear about your recent experiences. Your feedback is crucial, and I am sorry for the inconvenience caused by the noise disturbances, and breakfast quality. Your comments will be addressed promptly to ensure improvements are made.If you have any further feedback or concerns, please feel free to reach out.Kind regardsKaren Golding
8/10 Buono
Michel
Viaggio con la famiglia
26 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checking would go a lot faster if all 3 employees each help 1 customer, instead of all 3 employees just helping 1. Also housekeeping should be finished before 3:00 pm, the time you check in. several days , even after 4:00 pm room was not done
Michel
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 27 feb 2024
Dear Michel,Thank you for sharing your hotel experience with us. I am sorry for the challenges you encountered with our Front of House team, and I'll ensure your feedback is relayed to the Front of House Manager for further review.Regarding the Housekeeping team, they typically work until 5:30 PM to service rooms. However, depending on the number of departures on a given day, there may be delays in attending to rooms already occupied. Rest assured, our team is always eager to assist, and had we been aware of your specific needs, we would have prioritized your room for cleaning accordingly.Once again, thank you for your review. We sincerely hope that this experience won't deter you from staying with us again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regardsKaren Golding
10/10 Eccellente
Karen
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Karen
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 27 feb 2024
Dear Karen,Thank you for rating your stay a 5 out of 5! Your feedback means a lot to our team. If you wish to discuss your stay further please do not hesitate to reach out to us.Kind regardsKaren Golding
10/10 Eccellente
Hilmar
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good location, just a few meters away from Waterloo Station, restaurants and activities. Nice rooms and helpful staff
Hilmar
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 27 feb 2024
Dear Hilmar,Your kind words about our hotel and staff made our day! Thank you for your positive review. We hope to have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding
8/10 Buono
Philip
Viaggio di coppia
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We ate in the restaurant at night. Service was very slow & chicken curry was tasteless. The sauce had no spice in it. Very bland. Disappointing. Breakfast next morning was fine though
Philip
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Philip,Thank you for taking the time to provide us with your feedback regarding your recent dining experience at our restaurant. I am truly sorry to hear that the service was slow and that you found the chicken curry tasteless and bland. This is not the standard of quality that we aim to deliver to our guests, and I am sorry for the disappointment it caused.Your comments have been shared with our Food and Beverage team for immediate review and improvement. We're glad to know that your breakfast experience the next morning was satisfactory, but we understand that it doesn't make up for the disappointment you experienced the previous night.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved dining experience in the future.Kind regardsKaren Golding
10/10 Eccellente
Vincent
Viaggio con la famiglia
15 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is very friendly and helpful. Everything is walkable and if you wanted transportation it is all there.
Vincent
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Vincent,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regardsKaren Golding
10/10 Eccellente
Vincent
Viaggio con la famiglia
15 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location was great as everything was walkable. The food at the hotel was good and the staff was very friendly.
Vincent
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 6 mar 2024
Dear Vincent,Your kind words about our hotel and staff made our day! Thank you for your positive review.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding
10/10 Eccellente
Steve
Viaggio di coppia
12 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The initial room smelt of damp but the hotel changed it without fuss and gave us free drinks at the bar. Very friendly staff
Steve
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 6 mar 2024
Dear Steve,Thank you for sharing your experience at our hotel. I would like to say sorry for the initial room experience you had, but I'm glad our team could assist you and offer you a complimentary drink to make up for the inconvenience. I'll definitely pass on your kind words to our team.We sincerely hope to have the pleasure of welcoming you back to the hotel in the future.Kind regardsKaren Golding
10/10 Eccellente
john
Viaggio con la famiglia
4 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent quality with friendly and helpful staff
john
Soggiorno di 2 notti a febbraio 2024
Risposta di Umisha Varsani, il giorno 5 mar 2024
Dear John,Thank you for your positive feedback! I'm delighted to hear that you found our hotel to be of excellent quality and that our staff was friendly and helpful. I appreciate your kind words and hope to welcome you back for another great experience in the future.Best regards,Reception Shift Supervisor
8/10 Buono
Maurice
4 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Maurice
Soggiorno di 2 notti a febbraio 2024
Risposta di Umisha Varsani, il giorno 5 mar 2024
Dear Maurice,Thank you for your feedback. I appreciate your input and are pleased to hear that you had a generally positive experience. If there are specific areas where we can improve and earn a higher rating from you, please feel free to share more details.Kind Regards,Reception Shift Supervisor
6/10 Soddisfacente
Raymonde
Viaggio di coppia
3 feb 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff were all great - the hotel clean ; rooms quiet and everything worked
Breakfast was a massive let down. Cramped - limited coffee unless you like queuing for 20 mins ; Mould on my GF Toast ; and general poor cooked food. Not a great experience ( we stayed 2 nights)
We wont be back as there is a great choice in London and Hampton should be so much better
Raymonde
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Experience Ambassador, il giorno 27 feb 2024
Dear Raymonde,Thank you for sharing your detailed feedback with us. We're delighted to hear that you found our staff to be great and the hotel clean, with quiet rooms where everything worked well. However, we're truly sorry to learn that your breakfast experience fell short of expectations.We take the cleanliness and quality of our breakfast offerings very seriously, and it's concerning to hear about the mould found on the toast. We would appreciate the opportunity to discuss your stay in more detail. Please feel free to reach out to us at your earliest convenience so we can address your concerns. Thank you for bringing this matter to our attention and I hope to hear from you soon.Kind regardsKaren Golding
8/10 Buono
Robert
Viaggio di coppia
1 feb 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Some of the staff are not pleasant. Quiet room, good breakfast and a bar with a wide selection.
Robert
Soggiorno di 1 notte a dicembre 2023
Risposta di Umisha Varsani, il giorno 5 mar 2024
Dear Robert,Thank you for your feedback. I'm glad to hear that you enjoyed the quiet room, good breakfast, and our bar's wide selection. However, I sincerely apologize for any unpleasant experiences with our staff. We take your comments seriously and I assure you that we will actively address this internally to ensure a better experience in the future for all guests.Best regards,Reception Shift Supervisor
8/10 Buono
Christopher
Viaggio di lavoro
31 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel and friendly staff. Had issue with spare key going missing but issue was resolved. Breakfast could do with more ceral options its a lottery.
Internet is very poor especially when hotel is busy. Had to use my mobile hotspot as speed was early 2000s poor.
Christopher
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Christopher,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel nice and our staff friendly. I am sorry for the inconvenience caused by the missing spare key, but we're glad we could resolve the issue promptly for you.Your feedback regarding the breakfast options and internet speed is important to us. We will certainly take your comments into consideration as we strive to enhance our services and amenities to better meet the needs of our guests.We appreciate your understanding and hope to welcome you back in the future.Kind regardsKAren Golding
10/10 Eccellente
Robertus
Viaggio di coppia
30 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nette verzorgde (standaard hotel)kamer. Ontbijt goed verzorgd en voldoende te krijgen. Alleen maar één dag van de drie een gekookt ei kunnen krijgen. De andere dagen hadden ze deze niet.
Robertus
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Robertus,Thank you for sharing your feedback with us. We're delighted to hear that you found our rooms neat and well-maintained and that you enjoyed the plentiful breakfast offerings.I am sorry for the inconsistency in providing boiled eggs during your stay. Please know that your comments have been noted, and we will address this issue with our team to ensure a more consistent experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding
8/10 Buono
Trevor
28 gen 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Accommodation good but breakfast very crowded
Trevor
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Trevor,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the accommodation satisfactory. However, I am sorry for the inconvenience caused by the crowded breakfast area. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more pleasant breakfast experience in the future.Kind regardsKaren Golding
10/10 Eccellente
Paul
27 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel and great location
Paul
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Paul,We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.Kind regardsKaren Golding
8/10 Buono
Rachel
Viaggio con la famiglia
27 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our experience was so much better than a 3 star hotel.
Lovely staff, clean room with a great shower, excellent breakfast and a functionable gym, (needs a rowing machine!)
We will certainly stay there again,
Rachel
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Rachel,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff lovely, enjoyed the cleanliness of the room, the quality of the shower, our excellent breakfast, and the functional gym. We can't wait to welcome you back!Kind regardsKaren Golding
8/10 Buono
Angela
Viaggio con la famiglia
24 gen 2024
Mi è piaciuto: Pulizia e personale e servizio
Good central location. Staff were excellent.
Angela
Soggiorno di 8 notti a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Angela,Thank you for sharing your experience with us! Your feedback means a lot to our team.We hope to have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding
8/10 Buono
Viaggiatore verificato
23 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 4 notti a gennaio 2024
Risposta di Guest Experience Ambassador, il giorno 19 feb 2024
Dear Guest,We value your opinion and the time you took to rate your stay. If you have any thoughts or suggestions about your experience, we'd be extremely grateful to hear them.Kind regardsKaren Golding