Thank you for your feedback! We appreciate you staying with us! Regards,

di te così tanto!reception, Mihai

thank you

Hi Raimondo,I'm sorry to hear about the poor condition of your room upon arrival. This is unacceptable and we take customer satisfaction very seriously. We will address these issues immediately to ensure a clean and comfortable stay for our valued guests like yourself. Despite these setbacks, we're pleased to know that our hotel's location is convenient for you. We hope you give us another chance in the nearby future.Best,Mariem

Dear Paolo, Thank you for your review. I sincerely apologise for your experience at our hotel on this occasion. Please be assured that your comments have been brought to the attention of our maintenance, reception, management and housekeeping teams, and that appropriate action has been taken. However, we genuinely regret the occasions where the service did not meet expectations. We are constantly monitoring our service, contractors, and administration procedures to ensure that improvements are considered, therefore your valuable feedback will assist us to ensure that an efficient and reliable service is always supplied. Once again please accept my sincerest apologies on this occasion and we hope to serve you better in the future. Kind regards, Reception

Dear Bernice,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be safe, quiet, and conveniently located near the Tube. Providing a peaceful and secure environment for our guests is a top priority, and we're glad that you felt comfortable during your stay.It's wonderful to know that our staff were professional and helpful throughout your visit. Ensuring that our guests have a pleasant and memorable experience is something we take great pride in.We're thrilled that you enjoyed the area surrounding our hotel as well. London has so much to offer, and we're glad that you were able to explore and make the most of your time here.If you ever find yourself back in the area, we'd love to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Warm regards,BellaDuty Manager

Dear Cheryl,We appreciate your feedback and looking forward to welcoming you in our hotel again.

Dear Dana, We appreciate your feedback and looking forward to welcoming you in our hotel again.

Dear Jon, We appreciate your feedback and looking forward to welcoming you in our hotel again.

Dear Nanako,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our prime location near Earl’s Court station and the convenience of having a café nearby for breakfast.We are also pleased to know that you found our rooms clean. However, we regret to hear about your concerns regarding the room size and soundproofing. We strive to provide comfortable accommodations for all our guests and your feedback is invaluable in helping us improve.We will certainly look into the issues you’ve raised and explore possible solutions. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

Thank you for your feedback! We appreciate you staying in our hotel! Regards,

Thank you for your feedback! We appreciate your staying in our hotel.Regards,

I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

Dear Alan,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

Thank you for your feedback! We appreciate you staying in our hotel! Best regards,

I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

Dear Mae,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

Thank you for your feedback! We appreciate your staying in our hotel.Regards,

Thank you for your feedback! We appreciate you staying with us!Regards,

Dear Hilde,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to offer a good price/quality ratio and that the location met your expectations. It's wonderful to know that you enjoyed a friendly welcome, as providing excellent customer service is one of our top priorities.We're pleased that the family room accommodation suited the needs of three adults. If there are any specific aspects of your stay that stood out or any suggestions you may have for improvement, we would love to hear more. Our goal is to consistently provide a comfortable and enjoyable experience for all our guests.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,

Thank you for your feedback! We appreciate your staying in our hotel! Regards,

Thank you for your feedback! We appreciate your staying in our hotel! Regards,

Thank you for choosing our hotel and for your rating! Regards,

Dear Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our hotel perfect for an overnight stay and appreciated the comfort of our beds, the tranquillity of our location, the air conditioning in the room, and our newly renovated bathrooms.We understand that our location might be a bit far from the city for some guests, and we appreciate your feedback. We continually strive to improve our guest experience and your comments are invaluable.We hope to welcome you back in the future. Thank you once again for your kind words.Best Regards,Sharmila@Reception

Thank you so much for your kind words! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.Best regards,

Thank you for your feedback.We look forward to welcoming you back in the future.

Thank you for you Feedback.We look forward to welcoming you back in the future.

Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel's location, amenities, and staff to be to your satisfaction.Your feedback about the condensation in the room is duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate this matter to ensure it is addressed promptly. Our commitment is to provide a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us achieve that goal.We genuinely appreciate your recommendation and hope to have the pleasure of welcoming you back on your future travels. Once again, thank you for choosing our hotel, and we look forward to serving you again soon!Warm regards,

Thank you for your feedback! We are appreciate staying in our hotel!

Dear Ida,Thank you for taking your time and leave us a review.We regret the fact that you had a bad experience regarding our housekeeping team. At Heeton, we take seriously the comments of our guests, and we are going to investigate why they did not take the used towels with them and did not make sure that all the doors were properly closed after the cleaning.We are happy to hear that, other than that, the hotel met you expectations.Kind regards,BellaDuty Manager

Thank you for your feedback! We are appreciate staying in our hotel!

Dear Carolina,Thank you for taking the time to share your detailed feedback with us. We appreciate your honest insights, and we apologize for any inconvenience you may have experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement.We are pleased to hear that you found our hotel well-located, with a friendly and beautifully decorated lobby. We also appreciate your positive remarks about the accessibility of the rooms and the quality of the shower.However, we regret that certain aspects of your stay did not meet your expectations, particularly regarding the room furnishings, bed comfort, and the overall service experience. Please rest assured that we take your feedback seriously, and we will review these areas to ensure that necessary improvements are made.We are committed to providing a positive and comfortable experience for all our guests, and your comments will assist us in achieving that goal. We hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we have made based on your valuable feedback.Thank you for choosing our hotel, and we appreciate your understanding.Best regards,

Dear Jason,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our property great and our staff accommodating. Providing exceptional service and a welcoming environment for our guests is always our top priority.It's wonderful to know that our team was able to meet your expectations and contribute to making your stay enjoyable. If there's anything specific that stood out to you or any team member you'd like to commend, please feel free to share those details with us. Thank you once again for choosing our property, and safe travels!Best regards,

Dear Jocelyn,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our establishment clean and well-maintained. Ensuring a comfortable and hygienic environment for our guests is one of our top priorities.We're also pleased to learn that our location with easy access to trains and buses contributed to your convenience during your stay. We look forward to the opportunity to host you again. If there's anything specific you enjoyed or any suggestions you might have to enhance your experience further, please feel free to share. Your insights are valuable to us.Best regards

thank you for choosing our hotel and for your rating!Regards,

Thank you for your feedback! We are appreciate staying in our hotel!

Dear Ramiro,Thank you for your exceptional review! We are delighted to hear that you had such a positive experience during your stay and that you would highly recommend our hotel.We're thrilled to know that our location, within walking distance to Earls Court station, and the convenience of reaching the airport directly, contributed to your satisfaction. It's great to hear that the proximity to many restaurants and coffee shops added to the overall convenience of your stay.We consider ourselves fortunate to have had the opportunity to host you, and we're looking forward to welcoming you back on your next visit to London. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more.Thank you again for choosing our hotel, and we can't wait to host you again in the future!Warm regards,

Dear Georgina,Thank you for taking the time to share your experience, and we greatly appreciate your positive feedback regarding our staff. We're delighted to hear that you found our team willing to assist with any issues that arose during your stay.Our commitment to excellent service is at the core of our values, and it's rewarding to know that our efforts to provide helpful and responsive assistance made a positive impact on your experience.Your feedback is a great motivator for our staff as they strive to create memorable stays for our guests.Once again, thank you for choosing our accommodation, and we look forward to the opportunity to welcome you back for another positive experience in the future.Warm regards,

Thank you for your rating! We appreciate you staying in our hotel.Regards,

Dear Virginie,Thank you for taking the time to share your feedback about your recent stay, and we sincerely apologize for the disappointing experience you had.We're genuinely sorry to hear that the size, cleanliness, and amenities of your room did not meet your expectations. Your comments about the lack of light in the bathroom and unpleasant smells are concerning, and we want to assure you that we are taking immediate steps to address these issues with our housekeeping and maintenance teams.We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret that we fell short in this instance. Your feedback is invaluable as we work to make improvements to ensure a more positive experience for future guests.If there's anything more you would like to share or if there's an opportunity for us to make amends, please feel free to reach out directly. We appreciate your honesty, and we hope to have the chance to welcome you back for a much-improved stay in the future.Warm regards,

Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient and our service pleasant.We understand your concerns about the small rooms, narrow corridors, and lack of space for suitcases. We’re always looking for ways to improve our guests’ experience and your comments will help us do that.We’re glad to hear that you found the bathroom nice and appreciated the convenience of the elevator. We strive to provide a comfortable stay for our guests.We appreciate your understanding and look forward to welcoming you back in the future.Best regards,

Thank you for your feedback! We are appreciate staying in our hotel!

Thank you for your feedback! We are appreciate staying in our hotel!

Dear Leticia,Thank you very much for taking your time to leave us a review. We are really happy to hear that your stay was pleasant and you found our staff polite and helpful.We are looking forward to welcoming you at Heeton Concept Hotel Kensington very soon.Kind regards,BellaDuty Manager