Balcone

Recensioni per Leonardo Royal Hotel London City - Tower of London

4 out of 5
Leonardo Royal Hotel London City - Tower of London
8-14 Cooper's Row, London, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 753 su 1476 recensioni" "
Valutazione di 8 - Buono. 395 su 1476 recensioni" "
Valutazione di 6 - Soddisfacente. 169 su 1476 recensioni" "
Valutazione di 4 - Scarso. 99 su 1476 recensioni" "
Valutazione di 2 - Terribile. 60 su 1476 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Alessandro

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebeca, il giorno 8 gen 2024
Dear Alessandro,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buono...
Soggiorno di 5 notti a luglio 2023
Risposta di Terry, il giorno 8 ago 2023
Grazie Marco!Kind regards,Terry

2/10 Terribile

Riccardo

Soggiorno di 1 notte a gennaio 2023
Risposta di Rebeca, il giorno 5 gen 2023
Dear Riccardo,Thank you for taking the time to review your stay.We are very sorry to know that you did not enjoy your most recent stay with us and we sincerely hope to have the chance to welcome you back and restore your faith in us.Warm regards,Rebeca

8/10 Buono

Francesco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2022
Risposta di Rebeca, il giorno 17 ott 2022
Dear Francesco,Thank you very much for the great review and for staying with us.We are glad to know that you had a pleasant stay and we hope to have the chance to be welcoming you again.Warm regards,Rebeca

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2022
Risposta di Rebeca, il giorno 17 ago 2022
Dear Guest, Thank you so much for taking the time to review our hotel and for staying with us. We are very happy that you enjoyed your stay and we hope to welcome you again soon. Warm regards, Rebeca

8/10 Buono

carlo, pavia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel confortevole alla torre di Londra e attaccata a una fermata della metropolitana , personale discreto con una menzione a Maurizio , professionale, cortese e disponibile
Soggiorno di 2 notti a giugno 2022
Risposta di Terry, il giorno 11 giu 2022
Dear carlo, Thank you for your review and for staying with us. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind regards, Terry Kalogerakis Front Office Manager

10/10 Eccellente

Teresa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with quiet spacious rooms, would definitely stay again
Soggiorno di 1 notte a marzo 2024
Risposta di Rebeca, il giorno 28 mar 2024
Dear Teresa,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Martin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel great facilities and location
Soggiorno di 1 notte a marzo 2024
Risposta di Rebeca, il giorno 28 mar 2024
Dear Martin,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Aurora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lugar limpio, personal muy amable, acceso a transporte excelente! Gracias
Soggiorno di 1 notte a marzo 2024
Risposta di Esther, il giorno 26 mar 2024
Dear Aurora ,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Seidi

8/10 Buono

Melanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was great and had a nice view. It did have a leak from the roof by the window and steadily leaked on the floor which we brought to the staff’s attention but that didn’t affect my husband and I. We just wanted to make sure they knew about it. My only complaint was that my last night there, I had no hot water. I had to shower in cool/warm water which sucked… otherwise, it was a great room and we would stay here again.
Soggiorno di 6 notti a marzo 2024
Risposta di Fenia, il giorno 24 mar 2024
Dear Melanie,Thank you for staying with us and for taking the time to leave us a review!We are happy to know that so many aspects contributed to your enjoyable stay and for your intention to return!However, please accept our apologies for the maintenance issues that you experienced during your last night and for the inconvenience that this caused. We look forward to be welcoming you back soon for an improved stay that better aligns with our commitment to excellenceWarm Regards, Fenia

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is so close to the underground that it made travel easy. It is also located within minutes walking to the Tower of London and the Tower Bridge.
Soggiorno di 3 notti a marzo 2024
Risposta di Rebeca, il giorno 22 mar 2024
Dear Chynthia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Antony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second visit to this hotel . It is a great hotel in a Fantastic location and the next time we stay in London i will definitely be booking here again
Soggiorno di 2 notti a marzo 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Antony,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Gene, brookline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location and hotel in general
Soggiorno di 4 notti a febbraio 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Gene,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

4/10 Scarso

Heather, Dallas

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
If you’re someone like me who enjoys working out before your day starts, this isn’t the hotel for you. They have limited fitness center access so if you have an early day planned or get back late you can forget about a workout. It was very upsetting that I couldn’t use the pool or fitness center when I wanted which messed up my routine and days. No exception on the hours either. I asked to get in early one day before our planned trip and they wouldn’t budge. I even tried to change hotels and they refused to refund my stay. Not happy about my experience with this hotel. The only good thing is that it’s close to the Tower of London and the tube.
Soggiorno di 6 notti a marzo 2024
Risposta di Rebeca, il giorno 22 mar 2024
Dear Heather,Thank you for taking the time to share your feedback and for staying with us.We are saddened to read your visit was not as expected. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We very much hope that we can welcome you back soon to enjoy an experience much closer to the ones that our guests have always been able to rely on and return for.Best regards,Rebeca

8/10 Buono

Isabell

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Das Hotel ist schon ein bisschen in die Jahre gekommen, trotzdem sauber, ordentlich und schick. Beim Frühstück gibt es jeden Morgen die gleiche Auswahl, da hätten wir uns mehr Abwechslung gewünscht. Wir hatten eine tolle Aussicht (Tower of London und Tower Bridge). Beim Personal gibt es nette und nicht so nette Mitarbeiter ;) Im Poolbereich gibt es zu wenige Liegen. Der Saunabereich direkt neben dem Pool ist auch eher ungünstig, dadurch fehlt die nötige Ruhe zum entspannen. Die Lage ist super - perfekte Bahn- und Busanbindung und zu Fuß kann man einige Sehenswürdigkeiten schnell erreichen.
Soggiorno di 7 notti a marzo 2024
Risposta di Fenia, il giorno 17 mar 2024
Dear Isabelle,Thank you for taking the time to leave us your reviewWe are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff were very professional and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 17 mar 2024
Dear Michelle,Thank you for taking the time to leave us your review following your stay with usWe are happy to know you had a spotless stay with us and that our dedicated staff provided you with an exceptional service!We very much hope to have the opportunity to welcome you back soon!Kind Regards, Fenia, Front Office Administrator

10/10 Eccellente

Yitzchok

Soggiorno di 1 notte a marzo 2024
Risposta di Esther, il giorno 14 mar 2024
Dear Yitzchok,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

8/10 Buono

Jhanbux

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My main complaint was that no one answers the telephone. Just wished to let them know I was arriving late as curtsey. Tried several times over a 2 hour period but no one picked up the phone. I had a large room 326 with a view of Tower Bridge and Tower of London. The bathroom fittings looked tired and needed replacement. The food for a large convention was excellent and staff were courteous.
Soggiorno di 2 notti a marzo 2024
Risposta di Esther, il giorno 12 mar 2024
Dear Jhanbux ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

10/10 Eccellente

michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great pool. Friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 11 mar 2024
Dear Michelle,Thank you for taking the time to leave us your reviewWe are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 Eccellente

Merlin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious room, great location, good breakfast selection and will definitely visit again.
Soggiorno di 1 notte a marzo 2024
Risposta di Esther, il giorno 12 mar 2024
Dear Merlin ,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

6/10 Soddisfacente

FREDERIC

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
ravi
Soggiorno di 4 notti a febbraio 2024
Risposta di Fenia, il giorno 10 mar 2024
Dear Frederic,Thank you for taking the time to leave us your review and for staying with usWe are happy to know you enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

8/10 Buono

Louise

Soggiorno di 3 notti a febbraio 2024
Risposta di Fenia, il giorno 24 mar 2024
Dear Louise,Many thanks for stay recently and thank you for taking the time to leave a review.We are happy to know that you had a wonderful time and we look forward to be welcoming back soon! Kind Regards, Fenia

10/10 Eccellente

Kerry

Soggiorno di 1 notte a marzo 2024
Risposta di Fenia, il giorno 24 mar 2024
Dear Kerry,Thank you so much for staying with us and taking the time to leave us a reviewWe are happy to know you had a wonderful time with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Eccellente

Andrea, Waterloo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So beautiful, clean, friendly staff, loved the pool, spa, bath tub shower, bed was so so cozy. Everything was amazing!
Soggiorno di 2 notti a febbraio 2024
Risposta di Esther, il giorno 1 mar 2024
Dear AndreaThank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Eccellente

Suzanne

Soggiorno di 1 notte a febbraio 2024
Risposta di Esther, il giorno 28 feb 2024
Dear Suzanne Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards, Esther

8/10 Buono

Peter

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Esther, il giorno 28 feb 2024
Dear Peter,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 Eccellente

Chandra

Soggiorno di 3 notti a febbraio 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Chandra,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Buono

Ethan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have visited a few leonardo hotels and this is one of our favourites. The room was nice, and the staff went to the extra mile to leave us some complimentary bits as it was a special occasion. The only down side, was our bathroom was quite small and a bit grubby - several makes on the walls, taps were dirty etc which let down the room and the price we paid but overall would come back and hope that this is rectified
Risposta di Rebeca, il giorno 28 feb 2024
Dear Ethan,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Rebeca

10/10 Eccellente

Gwendolyn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the complimentary fruit-infused water and snacks at the lobby.
Soggiorno di 2 notti a dicembre 2023
Risposta di Rebeca, il giorno 28 feb 2024
Dear Gwendolyn,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Christina

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay, lovely hotel, great facilities
Soggiorno di 1 notte a febbraio 2024
Risposta di terry, il giorno 25 feb 2024
Dear ChristinaThank you very much for this great review and for staying with us. We are very happy to hear that you had a spotless stay and we will be looking forward to welcoming you back soon.Kind regards,Terry KalogerakisFront Office Manager

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious bedrooms, comfy beds, great pool with spa amenities (jacuzzi, sauna, steam room, aromatherapy room), friendly and welcoming staff, and fantastic location close to Tower Bridge to the south and Shoreditch to the north.
Soggiorno di 1 notte a febbraio 2024
Risposta di Fenia, il giorno 24 feb 2024
Dear Michael,Thank you for taking the time to share your experience on lineWe are delighted to know you truly enjoyed your stay with us and we look forward to be welcoming you back soon for another memorable visit!Kind Regards, Fenia

6/10 Soddisfacente

JONGWOO

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
엄청 비싼데 비해서 객실 내 카펫 청소를 하지 않아 조금만 움직여도 노트북 위에 먼지가 뽀얗게 앉아요. 수영장과 자쿠지도 있고, 아침 식사는 좋네요. 전철역 가까워서 좋아요.
Soggiorno di 5 notti a febbraio 2024
Risposta di Fenia, il giorno 24 feb 2024
Dear Jongwoo,Thank you for taking the time to leave us your review. We are happy to know that you enjoyed many aspects of your recent stay with us however, we feel sorry that you found the cleanliness of the hotel to be subpar. We will address these concerns with our housekeeping team to ensure that our high standards are upheld throughout the hotel.Thank you again for your honest feedback and look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 Eccellente

Ferdinand

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was clean and large room considering its in central London. Great location and staff was very attentive.
Soggiorno di 1 notte a febbraio 2024
Risposta di Esther, il giorno 20 feb 2024
Dear Ferdinand,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay with us and your praise for our concierge team in particular!We very much hope to welcome you back soon! Kind Regards, Seidi

10/10 Eccellente

Markus

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tolle Unterkunft, freundliches Personal, sehr gutes Essen
Soggiorno di 3 notti a febbraio 2024
Risposta di Esther, il giorno 20 feb 2024
Dear Markus,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay with us and your praise for our concierge team in particular!We very much hope to welcome you back soon! Kind Regards, Seidi

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the Concierge service they where very helpful!
Soggiorno di 4 notti a febbraio 2024
Risposta di Fenia, il giorno 18 feb 2024
Dear David,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay with us and your praise for our concierge team in particular!We very much hope to welcome you back soon! Kind Regards, Fenia

8/10 Buono

Rewi

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Fenia, il giorno 18 feb 2024
Dear Rewi,Thank you for taking the time to leave us your review!We are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon!Kind Regards, Fenia

6/10 Soddisfacente

Thanh Tung

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Thanh,Thank you for taking the time to review your stay.We hope to have the chance to welcoming you back for a better experience.Best regards,Rebeca

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fabulous hotel.....
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebeca, il giorno 12 feb 2024
Dear Linda,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 Buono

Catriona

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very welcoming hotel with great facilities, clean throughout.
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebeca, il giorno 12 feb 2024
Dear Catriona,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

6/10 Soddisfacente

Lucy

Viaggio con la famiglia
This is my 3rd time staying at this hotel, first time staying on the 1st floor. The room was very dark, tired, not very clean. I think these rooms are in definite need of a refurb.
Soggiorno di 1 notte a febbraio 2024
Risposta di Esther, il giorno 14 feb 2024
Dear Lucy,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

8/10 Buono

patricia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, huge comfy bed, lovely atmosphere in the hotel when you arrive, very welcoming reception area. Excellent value for money.
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebeca, il giorno 12 feb 2024
Dear Patricia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was lovely. The spa and pool area was very clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Fenia, il giorno 11 feb 2024
Dear Angela,Thank you for taking the time to leave us your review!We are delighted to know that you had a lovely experience with us and we look forward to be welcoming you back soon!Kind Regards, Fenia

8/10 Buono

Louise

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel. Great breakfast buffet. The thermostat actually changes the room temperature! Room gets dark (curtains don't leak a lot of light). Recommend.
Soggiorno di 6 notti a gennaio 2024
Risposta di Fenia, il giorno 10 feb 2024
Dear Louise,Thank you for taking the time to rate your recent experience with usWe are happy to know that you had a wonderful time and we look forward to be welcoming you soon!Kind Regards, Fenia

10/10 Eccellente

Emily

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel, staff very helpful and lovely comfortable rooms. Fantastic location and easy transport links from Tower Hill.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebeca, il giorno 5 feb 2024
Dear Emily,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Samuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Esther, il giorno 6 feb 2024
Dear Samuel ,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Seidi

8/10 Buono

Graham

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay was good. Hotel nice. From hotel pictures was anticipating a room with some form of view. First room given was 3rd floor, little natural light (so felt dark) and looked at the back of a tall building. Moved room to 7th floor which was much, much better. Told you have to request special view by contacting them directly ahead of arrival as only some rooms offer this but that they will try to accommodate this if it’s a special occasion. Good variety at breakfast. Slow to return safety deposit - 7 working days since visit and still waiting.
Soggiorno di 2 notti a febbraio 2024
Risposta di Esther, il giorno 14 feb 2024
Dear Graham ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

4/10 Scarso

Opal

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Esther, il giorno 6 feb 2024
Dear Opal ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

8/10 Buono

MICHEL NOEL

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebeca, il giorno 21 mar 2024
Dear Michel,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 Eccellente

Lorraine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was very nice. Spa facilities lovely. Only complaint was that staff in spa did not intervene while 2 couples were roughhousing in pool making it impossible for anyone else to enjoy it. This went on for 45 min! Maybe more… but I finally gave up and left.
Risposta di Rebeca, il giorno 1 feb 2024
Dear Lorraine,Thank you for sharing your feedback with us.We appreciate your positive comments about the property and spa facilities. However, we are truly sorry to hear about your experience with disruptive behavior in the pool area. We sincerely apologize for any inconvenience this may have caused and will address this issue with our spa staff to ensure a more enjoyable experience for all our guests in the future. We value your feedback and hope to have the opportunity to welcome you back for a more relaxing stay.Best regards,Rebeca

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024
Risposta di Rebeca, il giorno 13 feb 2024
Dear Stephen,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca