Hello Maria Conchita and husband, oh dear we understand you are very angry because of being told that there is a 5 late check out fee, which you were informed about during check in, it is also written on your wifi card and it is also in your reservation details. It is also written in giant on reception desk notice that check out is 11am and there is 5 late check out fee every 30 minutes. Therefore this should not have been a surprise. Reception called you at 11.10am and you did not answer the room phone.Yes one set of keys is given per room, extra sets are available for a deposit however you either did not request this or did not want it. Of course we take a security deposit on arrival like most hotels do, and this should not be a surprise, again this is written in your confirmation. We do not experience these problems with previous customers and we are 100% full almost every night. If you think this room is small, this must be your first time in London, because there exist far smaller rooms and by London standards at this price point in a very central location your room was large. It appears that the main issue is that you do not like being charged 5 for late check out fee. In fact we have not charged it yet and we will not charge it since it causes you such anger, although we are completely justified to charge this according to the hotel policy. You will receive your full 50 deposit back within 7 business days. We recommend in future staying in London during off season or in a less central location where you will get bigger rooms for your money.Wishing you a Merry ChristmasKind regardsRhodes Hotel Team