Valutazioni basate su 234 recensioni verificate

4,3 su 5
89% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,4 Servizio e personale
4,6 Comfort in camera
4,5 Condizioni dell’hotel
Recensioni verificate di Expedia
3 su 5
di un viaggiatore verificato da Malaysia

Room is big and clean, but staff was unfriendly.

Data di pubblicazione: 8-gen-2018
Pro: Nothing.
Contro: Items such as shower gel, toothbrush, shaver, shower cap and slippers should be readily provided. Hotel should also keep different variety of pillows.
Posizione: Somehow I don't feel safe to walk around the area nearby.
For the price you pay for this five star hotel, it is totally disappointing. The room is big and clean. The rest are pretty much nothing to shout about. The staff doesn't seems too friendly. No smile on face mostly. There is no shower gel, only soap. Toothbrush, shaver, shower cap or slipper are not readily provided, you need to call to request. The pillow are so soft I couldn't sleep on it so I called the housekeeping to request for a harder/firm pillow, but they say DON'T have. I certainly do not expect such kind of service from a hotel of such reputation. Doesn't feel safe to walk around the hotel area at night at all.
3 su 5
di un viaggiatore verificato da 大阪

スイートを頼んだら、ハンディキャップルームだった。

Data di pubblicazione: 4-gen-2018
百貨店、スーパーが近くにあり買い物には便利だった。エレベーターはルームキーがないと動かないのでセキュリティは安心だった。ハンディキャップルームだったからか、特に洗面が小さく使いにくかった。なぜスイートを予約したのにハンディキャップルームだったのか、面倒なのでそのまま2泊したが、なんとなく嫌な気がした。
Commenti Hotel
8-gen-2018 di Sheraton Grand Los Angeles, Hotel
Thank you for taking the time to write about your recent experience at our hotel. We truly apologize for the inconvenience and hope to welcome you again to Sheraton Grand Los Angeles
4 su 5
di un viaggiatore verificato da 日本

駅に近く、コンビニ、スーパー、デパートも充実感の立地!💫

Data di pubblicazione: 3-gen-2018
立地は、便利だが、エアコンが、自動設定で、冬でもどんなにあげても17度で、寒かった。毛布もないので、コートを着て寝た。フロントのウォーターサービスも有難いが、深夜はなくなる。部屋にも水の無料サービス有り。
Commenti Hotel
4-gen-2018 di Sheraton Grand Los Angeles, Hotel
Thank you for taking the time to write about your recent experience at our hotel. We are truly sorry that you found our Air Conditioning too cold and hope to welcome you again to our hotel. Till your next visit, safe travels
5 su 5
di un viaggiatore verificato da Los Angeles, California

Fantastic!

Data di pubblicazione: 25-dic-2017
Pro: It was clean, the staff was great, and the location is downtown, so there's a lot to do near the hotel
Contro: Nothing. It was perfect.
Posizione: Los Angeles, California. Staples Center is nearby so you can go to a Lakers' or Clippers' game. Kings' game too if you like hockey.
My stay was fantastic! My room was spacious and comfortable. It was very clean. The staff was friendly and professional. My overall stay was perfect. I would definitely stay there again and highly recommend it to others. Thank you!
Commenti Hotel
29-dic-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for a glowing review!! We truly appreciate your loyalty and look forward to more visits to come..
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Ambler, PA

Conveniently located downtown

Data di pubblicazione: 24-dic-2017
Pro: Friendly staff
Contro: Include parking with stay
Posizione: Being in the heart of downtown, this hotel is convenient to Staple Center, restaurants, Koreatown and Hollywood.
Hotel experience was great from friendly staff to cleanliness and condition. My only gripe was the high cost of parking. Still, I would recommend this hotel to someone expecting top service and amenities.
Commenti Hotel
29-dic-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for a glowing review!! We truly appreciate your loyalty and look forward to more visits to come
5 su 5
di un viaggiatore verificato

Beautiful hotel in DT Financial District in LA

Data di pubblicazione: 21-dic-2017
Pro: staff and rooms
Contro: nothing
Posizione: downtown was near our office
Great staff, beautiful property, Starbucks and Whole Foods nearby; great early morning coffee and quick breakfast option in lobby,
Commenti Hotel
22-dic-2017 di Sheraton Grand Los Angeles family, Hotel
Thank you for a glowing review! We truly value your feedback and look forward to welcoming you to the Sheraton Grand Los Angeles. Our very best wishes
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da London

Great location and nice hotel

Data di pubblicazione: 4-dic-2017
Amazing place great location especially having the metro 🚇 right in front. Hotel staff were very friendly and the place was very tidy
Commenti Hotel
5-dic-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for your review. We truly appreciate your feedback and look forward to your next visit. Till then, remain well
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Los Angeles, CA

Great hotel

Data di pubblicazione: 21-nov-2017
Pleasant staff, very clean with a few exceptions. Decor was very modern and bed was super comfy. Only down shade was that the shower water didn’t get much above luke warm and that bath towels were incredibly small (think two hand towels sewn together).
Commenti Hotel
30-nov-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for your favorable review! We truly appreciate your comments and look forward to your next visit. Till then, safe travels
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 17-nov-2017
Contro: Elevators are way too complicated and slow.
a;ldfjdsklfjdas'lgkdhas'g;ldabvxck,vnfn'ladsfdaesfs
Commenti Hotel
21-nov-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for a great review! We truly appreciate your loyalty and look forward to your next visit. Till then, safe travels
4 su 5
di un viaggiatore verificato

Nice clean and friendly hotel experience.

Data di pubblicazione: 16-nov-2017
First time in LA and really enjoyed the hotel accommodates including the breakfast Starbuck options. Room was very spacious and clean. Hotel was located within walking distance of the clients I visited. Great restaurants were nearby as well.
Commenti Hotel
21-nov-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for a very favorable review! We truly appreciate your loyalty and look forward to future visits to come. Till your next visit, safe travels