Valutazioni basate su 209 recensioni verificate

4,4 su 5
93% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,4 Servizio e personale
4,6 Comfort in camera
4,6 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
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di un viaggiatore verificato

Data di pubblicazione: 17-nov-2017
Contro: Elevators are way too complicated and slow.
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4 su 5
di un viaggiatore verificato

Nice clean and friendly hotel experience.

Data di pubblicazione: 16-nov-2017
First time in LA and really enjoyed the hotel accommodates including the breakfast Starbuck options. Room was very spacious and clean. Hotel was located within walking distance of the clients I visited. Great restaurants were nearby as well.
5 su 5
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di un viaggiatore verificato da Sacramento

The Sheraton Grand Is Grand

Data di pubblicazione: 7-nov-2017
Pro: Staff
Contro: It's all good there.
Posizione: Dublin Pub on 7th near Figueroa was a good stop for a beer. Food looked good as well. Marie's Café on 7th has a nice breakfast sandwich and coffee.
I loved this hotel. It's right in the heart of L.A. and a short walk to the Metro at Hope and 7th to easily get around the city. Staff are very helpful and go above and beyond the proverbial call of duty. My room was clean, comfortable, and surprisingly quiet considering that it was right over Hope Street. The restaurant - The District - serves up a fine meal as well. I don't typically use hotel restaurants, but I was glad I did on this visit. A short 2 or 3 blocks away on 7th, there are many restaurants/bars/cafes as well.
Commenti Hotel
8-nov-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for a great review. We truly appreciate your comments and look forward to welcoming you always at the Sheraton Grand Los Angeles.
3 su 5
di un viaggiatore verificato

Hmmmm

Data di pubblicazione: 16-ott-2017
Pro: It is very nice and very clean.
Contro: Elevators and reception...
Your elevators are terrible and confusing. Also, the front desk staff is rude. This might just be typical LA personality but for being in the hospitality business they sure were awful.
Commenti Hotel
17-ott-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for taking the time to review our hotel. We sincerely apologize for the inconvenience and unsatisfactory front desk experience. We truly value your feedback. Our profound apologies
5 su 5
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di un viaggiatore verificato da san diego

Data di pubblicazione: 12-ott-2017
Very good hotel. Awesome location. Walking distance to many restaurants and land marks.
Commenti Hotel
13-ott-2017 di Sheraton grand Los Angeles, Hotel
Thank you for a great review. We truly appreciate your comments and look forward to welcome you again to Sheraton grand Los Angeles.
1 su 5
di un viaggiatore verificato da Riverside, ca.

Guest safety not a concern

Data di pubblicazione: 12-ott-2017
Pro: Facilities and hotel is very nice.
Contro: Front desk response to complaints, security for guests
Was awoken to a strange man knocking at my hotel room door at 2 am, I repeatedly asked him if I could help him, but would not respond and just kept knocking. I called the front desk and was told security would be sent to our floor. 15 minutes later the knocking continued, this happened two more times and was told the same thing each time "we will send security" needless to say I didn't sleep a wink & was waiting for this person to try to gain access to my room. I then looked out my peep hole at 4 am and this person was still pacing back & fourth in front of our door. When I called the following day to vent my frustrations I was told they would upgrade my next stay if I'm a member, but since I booked through Expedia there is nothing they could do. Horrible customer service for such a nice hotel, very unhappy with my stay.
Commenti Hotel
17-ott-2017 di Sheraton grand Los Angeles, Hotel
Thank you for taking the time to review our hotel. We sincerely apologize for all that has transpired during your stay which is by no means typical. Our most profound apologies.
4 su 5
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di un viaggiatore verificato da San Diego

Nice Downtown Hotel--Close to Lots!!

Data di pubblicazione: 4-ott-2017
Pro: Location, proximity to Staples Center. Clean, modern design touches. Self-parking option in nearby lot.
Contro: Better signage leading from parking garage to hotel.
Posizione: L.A. Live and Staples Center within walking distance. Downtown shopping centers are within blocks as well. Many restaurants nearby as well.
Stayed here for a weekend of various L.A. sports. Chose the hotel given its proximity to Staples Center where we'd be seeing a Kings hockey game on Saturday and a Lakers game on Monday. It's a great property, close to many restaurants and shopping. Also, public transportation options are very very close as well. It's about a 15 minute walk to L.A. Live and Staples Center. Also went to the Chargers-Eagles football game on Sunday and the Sheraton was about a 15 minute drive to Carson. The property itself is very nice, modern. Well appointed details, easy check-in process. We used the option to not have daily housekeeping. The elevator system uses the "enter your floor before you get in" keypad that initially confuses a lot of people which makes the lobby elevator area sometimes feeling more chaotic than it needs to be. Didn't really try any of the hotel amenities like pool, gym, room service, etc. It's a nice hotel. If you have business downtown or want somewhere centrally accessible to a bunch of things, it's a good choice.
Commenti Hotel
5-ott-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for taking the time to review our hotel. We truly appreciate and value your feedback and look forward to your next visit. Till then, safe travels
5 su 5
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di un viaggiatore verificato da portland

best service

Data di pubblicazione: 25-set-2017
I stayed with my family for 5 days at this hotel in downtown. Hotel was beautiful and well designed. Room was very neat and cosy. Really loved the location too. Its in the heart of the LA downtown. What i loved the most was their guest services. I particularly wanted to mention about 'Fernando Perez' in guest services. My daughter got cold and i asked Fernando if they had any humidifier in Hotel. They didn't have any and he could have just said that politely but instead he went to a store close by and got a humidifier. That was so kind of him to do that! He got an extra one in a different model as well to make sure i got the one that worked best. I have never seen anyone being so sweet! He got extra bottles of water and also a microwave so we could heat the water. I offered him $20 tip but he refused to take it. He said he is doing his job and providing the best service he could to make our stay enjoyable. Such an honest person! Sheraton is so lucky to have someone like him. He is the best!! Sheraton has become my favorite now!
Commenti Hotel
28-set-2017 di Sheraton Grand Los Angeles, Hotel
Thank you, thank you for a glowing review. We truly appreciate your feedback and shout out to Fernando and hope to welcome you again to Sheraton Grand Los Angeles. All the best
5 su 5
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di un viaggiatore verificato da South Korea

다운타운 내 괜찮은 호텔

Data di pubblicazione: 15-set-2017
Pro: 청소를 하지 않으면 포인트나 호텔 내 식음료에 대해 1박당 5달러를 할인해주는 서비스가 좋았음
Contro: 전반적으로 만족함
Posizione: 위치가 완전 좋음
호텔을 나서면 바로 지하철 역이 있고, 메이시스 백화점이 있음. 한.두블럭만 가면 유명한 필즈커피가 있고, 걸어서 30분 거리에 에그슬럿 가게와 블루보틀이 있음. 또 몇블럭만 가면 쇼핑몰도 있음. 위치는 좋은 편인 듯하고, 대신 호텔 주차비가 비싸니 주위를 조금만 둘러봐서 좀 더 싼 주차장을 찾는 것이 나을 듯 함.
Commenti Hotel
18-set-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for taking the time to review our hotel. We are delighted to learn that you have enjoyed your stay with us. We look forward to your next visit. Till then, safe travels
5 su 5
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di un viaggiatore verificato

Very updated and modern hotel located downtown.

Data di pubblicazione: 12-set-2017
Short visit for work. Didn't get to enjoy the hotel as much as I would have liked. Very comfy beds.
Commenti Hotel
13-set-2017 di Sheraton Grand Los Angeles, Hotel
Thank you for a great review. We are extremely thrilled to learn that you have enjoyed your stay with us and look forward to your next visit. Till then, remain well