Area per ricevimenti all'aperto

Recensioni per W Hollywood

4 out of 5
W Hollywood
6250 Hollywood Blvd, Los Angeles, CA

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 468 su 1001 recensioni" "
Valutazione di 8 - Buono. 204 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 149 su 1001 recensioni" "
Valutazione di 4 - Scarso. 81 su 1001 recensioni" "
Valutazione di 2 - Terribile. 99 su 1001 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel in the heart of Hollywood, perfect for visiting all the places in the area. After twelve hours of flight it was nice to find a splendid room in a very pleasant setting. Impeccable cleanliness, excellent check in service. Perfect valet parking service.
Soggiorno di 3 notti a luglio 2019
Risposta di Nicole, il giorno 16 lug 2019
Thank you for taking the time to share your recent experience with us here at W Hollywood. Every process put in place is aimed at providing you an unforgettable lifestyle experience, and from your feedback, I am thrilled to see that you enjoyed your stay! We look forward to the opportunity to welcome you back to W Hollywood again in the future. Live it up!

10/10 Eccellente

Jim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Centrally located to Hollywood blvd
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant Director of Welcome, il giorno 10 apr 2024
Hello Jim, Thank you for the lovely review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing W Hollywood, and we look forward to your next stay.Sincerely,Nate LivingstonAssistant Director of Welcome

6/10 Soddisfacente

Larry N

Soggiorno di 2 notti a marzo 2024
Risposta di Assistant Director of Welcome, il giorno 12 apr 2024
Dear Larry N, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Nate LivingstonAssistant Director of Welcome

4/10 Scarso

Sandra

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
we were not told when booking the property was under renovations. It was so inconvenient and looked awful
Soggiorno di 1 notte a dicembre 2023
Risposta di CJ, il giorno 17 gen 2024
Dear Alma, we understand your disappointment and apologize for any inconvenience you encountered with our ongoing renovation. We hope to have a future opportunity to welcome you for the flawless stay you deserve.

4/10 Scarso

Faisal

Soggiorno di 3 notti a gennaio 2024
Risposta di Assistant Director of Welcome, il giorno 9 gen 2024
Dear Faisal, We value guest feedback; therefore, we thank you for sharing your rating. We hope our great location and rooms served you well, but we are disappointed that your experience was not perfect. Thank you for choosing us for your visit to Hollywood, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Nate LivingstonAssistant Director of Welcome

10/10 Eccellente

Dr Ramin, Henderson

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
they are under construction for remodeling but my stay was excellent as always great location .
Soggiorno di 3 notti a dicembre 2023
Risposta di CJ, il giorno 17 gen 2024
Dear Dr. Ramin, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again once our hotel renovation is completed!

10/10 Eccellente

Yanji

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023
Risposta di Assistant Director of Welcome, il giorno 29 gen 2024
Dear Yanji, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at W Hollywood. We look forward to your return and wish you all the best with your future travels.Sincerely,Nate LivingstonAssistant Director of Welcome

2/10 Terribile

Joaquina

Viaggio con la famiglia
We only stay for one night, the Woman at the front desk had a bad attitude, they charge for the deposit 500 dlls, it is unreal, and when we ask why?, she said, “this is the fee” no further explanations Right now we are at Fairmont in San Francisco for 3 nights, and they only charge 300, great difference and by far better hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Assistant Director of Welcome, il giorno 6 gen 2024
Hello Joaquina, We deeply regret to hear about your experience during your brief stay. We apologize for any inconvenience caused by the deposit amount and the service you received at check-in. Your feedback is crucial, and we will address this with our team to enhance our guest experience. Your satisfaction is our priority, and we hope you give us another opportunity to provide a more positive impression in the future.Sincerely,Nate LivingstonAssistant Director of Welcome

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di CJ, il giorno 17 gen 2024
Dear Victor, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

4/10 Scarso

brian

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room a bit on the dumpy side. Broken mirror, broken closet door. Not up to W standards. Also, having to pay for basic Wi-Fi on top of a $500 room is not cool.
Soggiorno di 1 notte a dicembre 2023
Risposta di Assistant Director of Welcome, il giorno 16 dic 2023
Dear brian, We appreciate your feedback and apologize for the issues you encountered during your stay. It's disheartening to hear that your room did not meet the standards we strive for. Please know that your concerns will be addressed with our team to ensure improvements are made. We hope you'll consider giving us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Nate LivingstonAssistant Director of Welcome

10/10 Eccellente

monica

Risposta di CJ, il giorno 19 mar 2024
Dear Monica, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again once our hotel renovation is completed!

6/10 Soddisfacente

Shenita Marie

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I didn’t like the entrance of the hotel. It was under construction so I most of Ubers would drop me off on the street because they were unsure if they could pull inside. The room was out dated. My room key scanner was broken. My room view was a building . But the staff was very polite, friendly and helpful. Don’t know if I would stay again though
Soggiorno di 2 notti a dicembre 2023
Risposta di Rooms Operations Manager, il giorno 5 dic 2023
Hello Shenita Marie, We truly regret to learn about your disappointing experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Further, we thank you for appreciating our Talent. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Nate LivingstonRooms Operations Manager

8/10 Buono

Karina

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Rooms Operations Manager, il giorno 5 dic 2023
Dear Karina, Thank you for choosing W Hollywood. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Eccellente

Joshua

Soggiorno di 1 notte a dicembre 2023
Risposta di Assistant Director of Welcome, il giorno 23 dic 2023
Hello Joshua, Thank you for choosing W Hollywood. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nate LivingstonAssistant Director of Welcome

6/10 Soddisfacente

Vahida

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di Rooms Operations Manager, il giorno 28 nov 2023
Dear Vahida, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Eccellente

Dianne

Soggiorno di 2 notti a settembre 2023
Risposta di CJ, il giorno 17 gen 2024
Dear Dianne, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

10/10 Eccellente

Dianne

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Dianne, Thank you for the wonderful rating for W Hollywood! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Soddisfacente

gerald

Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear gerald, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Soddisfacente

Ellen

Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Ellen, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Soddisfacente

Deepti

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di Nate Livingston Rooms Operations Manager, il giorno 16 nov 2023
Hello Deepti, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Eccellente

Christine

Soggiorno di 2 notti a novembre 2023
Risposta di CJ, il giorno 19 nov 2023
Dear Olivia, Thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It sure was cool
Soggiorno di 2 notti a ottobre 2023
Risposta di Rooms Operations Manager, il giorno 8 nov 2023
Dear William, Thank you for the excellent review on behalf of our team at W Hollywood. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to Hollywood.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Eccellente

Mary

Soggiorno di 1 notte a novembre 2023
Risposta di CJ, il giorno 19 nov 2023
Dear Olivia, Thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a novembre 2023
Risposta di Rooms Operations Manager, il giorno 28 nov 2023
Dear Jennifer, We are delighted you enjoyed your stay at W Hollywood. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will come back whenever your travels bring you to Hollywood.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Soddisfacente

Eric

Non mi è piaciuto: Condizioni e dotazioni della struttura
Expected much more from the W. Hallways dirty. Bed had thick plastic matress cover that lumped up. Shower had a slow drip. Towels were stained and rough. The whole place looked like had been used and abused for years. Will not be booking there for future visits.
Soggiorno di 1 notte a novembre 2023
Risposta di Rooms Operations Manager, il giorno 4 nov 2023
Dear Eric, First and foremost, thank you for your loyalty to our hotels. We sincerely apologize for not meeting your expectations and regret the cleanliness and overall property upkeep concerns. We are known for our exceptional service and attention to detail; therefore, we regret this was not your experience. We have reviewed your comments with our team and are grateful for your patience. We look forward to another opportunity to regain your trust and welcome you for a better experience.Sincerely,Nate LivingstonRooms Operations Manager

2/10 Terribile

Journey

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was waken up @ 7am by strike workers with blow horns, music blaring, and chanting outside my room window. I feel like I should have been warned before paying 300 a night for a room. Nothing staff could do. Offered points as compensation. Smh
Soggiorno di 1 notte a ottobre 2023
Risposta di Rooms Operations Manager, il giorno 26 ott 2023
Dear Journey, We understand the frustration and inconveniences caused by the current situation, and we want to ensure you we are focused on keeping our guests as comfortable as possible. Unfortunately, public spaces are outside our control, and we regret the concerns this caused you. We are actively working to maintain our guest's comfort, and we hope you will accept our apologies for how much this impacted your visit. We are committed to improving this unforeseeable situation and are grateful for your patience. Thank you for choosing us; we look forward to another opportunity to provide you with the outstanding stay you deserve.Sincerely,Nate LivingstonRooms Operations Manager

2/10 Terribile

Beverly

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I’m very disappointed in my stay at the W. I have stayed at the W Miami in the past and this does not come close. We checked into our room to find half used and dirty soaps, shampoos etc. the linens had makeup stains on the bottoms of them. The whole room was just dirty and very underwhelming. I had asked to upgrade and pay for the upgrade halfway through our stay because I couldn’t deal with the room, but they said they were full. They apologized because they were “under renovations.” There were still many rooms available when I looked online 2 minutes after they told me this. They should have specified they were under renovations before booking. I spent a lot of money for a half functioning hotel. I felt like I paid $1800 to stay in a dorm room. I don’t think I’ll ever stay at another W location again after this.
Soggiorno di 4 notti a ottobre 2023
Risposta di Rooms Operations Manager, il giorno 24 ott 2023
Hello Beverly, Thank you for taking the time to review our hotel. We are disappointed we did not provide you with the flawless experience you deserve. We value your feedback and greatly appreciate your patience. We are disappointed to learn that we may have overlooked a few areas in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Also, we do our best to share all the information about our hotel and amenities with every guest; therefore, we truly regret this did not happen during your visit. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Soddisfacente

Kaitlyn

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a ottobre 2023
Risposta di Rooms Operations Manager, il giorno 25 ott 2023
Dear Kaitlyn, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Soddisfacente

Francisco J.

Soggiorno di 1 notte a settembre 2023
Risposta di Kevin, il giorno 22 ott 2023
Thank you for your stay with us at the W Hollywood and for your review. If you have any questions or concerns please reach out to us.

8/10 Buono

Jojor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff in counter should let the guest about free coffee on the lobby
Soggiorno di 2 notti a ottobre 2023
Risposta di Kevin, il giorno 22 ott 2023
Thank you for your feedback. We do offer complimentary coffee in our lobby in the mornings for guests. If you have any questions or concerns please let us know.

2/10 Terribile

Jonathan

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di W Hollywood Management Team, il giorno 17 ott 2023
Hello Jonathan, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,W Hollywood Management Team

8/10 Buono

Jason

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
The staff was helpful and polite, and the location was convenient (close to the concert venue we were attending). The overhead lights could not be fully turned off, the closet door was broken, and the shower did not generate hot water.
Soggiorno di 1 notte a ottobre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 16 ott 2023
Dear Jason, It was our pleasure to welcome you to W Hollywood. We are glad you had an overall pleasant stay and that you liked our convenient location, and our Talent left such a warm impression. Their desire to give every guest the best experience possible, down to the smallest detail, is something that makes us very proud. However, we apologize for any inconvenience you experienced due to the overhead light, the closet door, and no hot water supply. We understand how crucial a well-maintained room is for our guests, and we regret these maintenance issues affected your experience. Thank you for bringing this to our attention; we will promptly address this with our maintenance team. We look forward to welcoming you soon for a much-improved stay. Sincerely, Rigo Rodriquez Director of Guest Services

10/10 Eccellente

Dimosthenis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
W Hollywood was excellent. Loved the temporary rooftop check-in. Staff was helpful and very friendly
Soggiorno di 4 notti a ottobre 2023
Risposta di Kevin, il giorno 22 ott 2023
Thank you so much for your review and your feedback, we enjoyed having you during your stay! We look forward to your return to Hollywood!

2/10 Terribile

Jessica

Non mi è piaciuto: Personale e servizio
What a miserable miserable evening. The people next to me and kept me up until 445 in the morning partying. I complained three times and each time it did not help the situation. Loud partying music super disrespectful and the front desk. Staff did not take proper steps to make it stop. When I called at 4:45 in the morning because I was obviously not going to get any sleep to ask for a pot of coffee they never brought me anything.
Soggiorno di 1 notte a ottobre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 14 ott 2023
Dear Jessica, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the disturbance this caused. Please accept our apologies for not being responsive to your coffee request. We will share your comments with our team so we can take the appropriate action moving forward. We truly regret any frustration this caused and are very grateful for your patience. We would love for you to return the next time you are in the area and allow us to show you that we are committed to enhancing our services on all levels. Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Soddisfacente

jason, glendora

Viaggio di gruppo
$80 a night for ballet? Really??? Bottom floor closed for construction and no advanced notice until an email the day before? Not what you’d expect!!!! Much better options out there!
Soggiorno di 1 notte a ottobre 2023
Risposta di Director of Guest Services, il giorno 11 ott 2023
Dear jason, We appreciate your review of our hotel and the amenities we offer our guests. We regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We apologize for the issues you experienced due to our remodel. This project is part of our commitment to providing outstanding accommodations for our guests; therefore, we truly regret any frustration this caused, and we are very grateful for your patience. We want every guest to have an exceptional, seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Rigo RodriquezDirector of Guest Services

4/10 Scarso

amos, new york

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a settembre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 10 ott 2023
Dear Amos, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Eccellente

Michelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We got the spectacular room, and it was really amazing. Super big room, full amenities, super clean, very comfortable. But for me, only the room that caught my heart nothing else maybe the pool but it was chilly and windy in fall times, for $300 plus $34 destination fee per night (we stayed 2 nights). They did construction at the front of building, so I don’t know how is it later because we used the valet parking in and out so nothing really special. The staffs are really friendly and it’s located near bus & subway station if you like to explore LA, but beware Hollywood Boulevard is not as clean & safe as they showed on social media.
Soggiorno di 2 notti a settembre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 7 ott 2023
Hello Michelle, Thank you for the excellent comments regarding your time with us here at W Hollywood. We are thrilled you were pleased with the clean, spacious, well-maintained room and amenities. We are also happy that our fantastic location was convenient for your visit to our city's many attractions. We love hearing how much you enjoyed our friendly and devoted Talent. However, we regret not meeting your expectations with the pool due to the weather conditions and apologize if our ongoing remodeling inconvenienced you. We are excited about the final result and hope you will have the opportunity to enjoy our new accommodations at a later date. We appreciate you taking the time to share your experience, and we look forward to seeing you again!Sincerely,Rigo RodriquezDirector of Guest Services

8/10 Buono

Mark

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Kevin, il giorno 7 ott 2023
Thank you for your review Mark, it was pleasure serving your party at our hotel. We hope to see you soon on your next visit to Hollywood!

10/10 Eccellente

Lucero

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a settembre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 4 ott 2023
Hello Lucero, We appreciate you taking the time to rate your visit to W Hollywood. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Rigo RodriquezDirector of Guest Services

2/10 Terribile

Alma, Chula Vista

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel was being remodeled and looked terrible and they overbooked it and even though we called to let them know we where arriving late, there where no more rooms for us and they send us to another one…
Soggiorno di 1 notte a settembre 2023
Risposta di Director of Guest Services, il giorno 2 ott 2023
Dear Alma, We understand your disappointment and apologize for any inconvenience you encountered with our ongoing renovation and your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. We hope to have a future opportunity to welcome you for the flawless stay you deserve.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ease and convenience
Soggiorno di 1 notte a settembre 2023
Risposta di Director of Guest Services, il giorno 2 ott 2023
Dear Michael, Thank you for choosing W Hollywood. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Soddisfacente

Lucia, Silver Spring

Viaggio di gruppo
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property is under construction however needs updating through out. Not just the lobby. Fitness room had good equipment however there was never any water, machines were not cleaned and the whole room needed vacuuming, dusting and cleaning. The food was over priced. $6.00 for 1 hard boiled egg is a rip off and daily parking was $75.00. Does not have the option to self park. Would not stay there again.
Soggiorno di 3 notti a settembre 2023
Risposta di Director of Guest Services, il giorno 25 set 2023
Dear Lucia, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel firsthand. We look forward to welcoming you back soon.Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Soddisfacente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is lovely but was under construction and also the staff were not under co lntract - ie. Not being paid adequately and were protesting as a result (off site / off shifts) If I had of known, I would not have booked this property. No doubt the Marriott group make millions They should pay their staff accordingly. Plain greed.
Soggiorno di 4 notti a settembre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 29 set 2023
Hello Amanda, Please accept our apologies for the issues you experienced due to our ongoing remodel and labor strike. We understand the frustration and inconveniences caused by the current situation, and we want to ensure you we are focused on keeping our guests as comfortable as possible. Our hope is to resolve this situation quickly; we are committed to making the best of this unforeseeable situation and are grateful for your patience. Thank you for choosing us; we look forward to another opportunity to provide you with the outstanding stay you deserve.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Eccellente

Jose Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ok
Soggiorno di 3 notti ad agosto 2023
Risposta di Kevin, il giorno 24 set 2023
Thank you for your stay with us at the W Hollywood, we are glad to know you had an amazing stay. Looking forward to your return to Hollywood!

8/10 Buono

AGASSIS

Soggiorno di 2 notti a settembre 2023
Risposta di Director of Guest Services, il giorno 20 set 2023
Dear AGASSIS, Thank you for your rating of W Hollywood. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Eccellente

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Kevin, il giorno 20 set 2023
Thank you for your stay with us and for your feedback, we are excited you had a great stay! We hope to welcome you back to Hollywood soon.

10/10 Eccellente

Tracy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing service from every staff member we met!
Soggiorno di 3 notti a settembre 2023
Risposta di Kevin, il giorno 17 set 2023
Thank you so much for your feedback Ms. Tracy! We strive to impress! Have a great rest of your weekend!

6/10 Soddisfacente

Sandra, Richmond

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
This property was nothing like the other W Hotels I’ve stayed at. It looked like an older office building, was under significant construction and the rooms looked a bit like College Dorm Rooms. Bathrooms were ok, but nothing special. Definitely not worth the money.
Soggiorno di 1 notte ad agosto 2023
Risposta di Director of Guest Services, il giorno 12 set 2023
Dear Sandra, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our revitalization firsthand. We look forward to welcoming you back soon.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Eccellente

Yemaya

Soggiorno di 1 notte a settembre 2023
Risposta di Rigo Rodriquez Director of Guest Services, il giorno 3 ott 2023
Hello Yemaya, We appreciate you taking the time to rate your visit to W Hollywood. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Eccellente

Vanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the location
Soggiorno di 2 notti a settembre 2023
Risposta di Director of Guest Services, il giorno 10 set 2023
Dear Vanda, Thank you for choosing W Hollywood. We are glad you had a wonderful stay and that our fantastic location was convenient for visiting our city's many attractions. We look forward to welcoming you back for another great stay.Sincerely,Rigo RodriquezDirector of Guest Services