Valutazioni basate su 4.576 recensioni verificate

4,3 su 5
90% degli ospiti consiglia questa struttura
4,5 Pulizia della camera
4,5 Servizio e personale
4,1 Comfort in camera
4,5 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
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di un viaggiatore verificato da italia

Esperienza positiva

Data di pubblicazione: 29-ago-2017
Staff estremamente cordiale. Cibo di ottimo livello e molto vario. Piscine belle e spettacolari. Ottima esperienza.
4 su 5
di un viaggiatore verificato

Letti scomodi

Data di pubblicazione: 26-ago-2013 su Hotels
Il coprimaterasso del letto è plastificato, certamente per garantire la impermeabilità dello stesso ma sembra di dormire sulla plastica, fa rumore quando ci si sposta e garantisce umidità e disagio nel dormire. La camera aveva uno sgradevolissimo odore di muffa proveniente dall'impianto di aria condizionata che a sua volta garantiva umidità perenne anche sugli abiti negli armadi.
4 su 5
di un viaggiatore verificato da milano, italia

molto bello

Data di pubblicazione: 27-set-2007
struttura nuovissima e personale molto cortese e premuroso.ottimo il bar all'interno della piscina più piccola.sdraiati al caldissimo sole abbiamo bevuto ottime margaritas.mare un pò mosso, nel senso che è sempre mosso!!andateci è senz'altro un ottimo hotel.a proposito non ci siamo presentati:siamo sim e lalla ciao.
5 su 5
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di un viaggiatore verificato

Data di pubblicazione: 23-set-2017
It was a wonderful trip, the staff was extremely great, the food was amazing. No complaints whatsoever. Will definitely be returning
4 su 5
di un viaggiatore verificato

Awesome pool, but rooms need UPDATE

Data di pubblicazione: 21-set-2017
Pro: Pool and customer service.
Contro: The rooms need to be updated completely (new beds, sheets, towels and cabinets.
Posizione: On the beach. Short ride to nightlife!
Pros: Customer Service: The staff is extremely nice and helpful. Everyone from Javier (valet), Mauricio (pool server) and Alfredo (buffet host) were extremely attentive and always made sure I was serviced promptly and efficiently. The pool is amazing. Love it! Cons: I did not feel comfortable in the room. The bed was old or hard. The pillows were old. The sheets and towels were stained. Someone else here mentioned bugs in the room. Yes, there are many creepy crawlers in the room (more than the norm for a hot place). The rooms need to be completely updated. I did ask other guest about their rooms and they felt theirs was ok, so maybe it was just my room... I just could not sleep in the room comfortably.
4 su 5
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di un viaggiatore verificato da fresno

Staff not as good as previous stays

Data di pubblicazione: 20-set-2017
First room given was unacceptable not what we booked but they made it right Hotel was at 50% Capacity so waiting a long time for service was not expected 2 of the 4 mornings we didn't get our room service requested ? Will go again 3rd trip here Willing to give them another chance
4 su 5
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di un viaggiatore verificato da California

Great hotel for an exciting getaway

Data di pubblicazione: 19-set-2017
Pro: The view, the food and the service
Contro: Needs to be updated and remodeled in some areas.
Posizione: Great location, close enough to town, yet also far enough away from the craziness
Rui Palace is a great hotel with an amazing staff for an exciting getaway from the US. We, unfortunately, went during a hurricane/tropical storm so the hotel was operating in a limited capacity, but the staff made the best of it. I would recommend this hotel for couples and maybe for families too, although it was more "adult" orientated. The food was amazing and we are extremely picky eaters. The alcohol was all free, so that's always a huge plus. I would recommend not going during hurricane season, aside from that, I would strongly recommend staying at the Rui.
5 su 5
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di un viaggiatore verificato da Albuquerque, NM

Beautiful location and nice view of Land's End.

Data di pubblicazione: 18-set-2017
Pro: The food, service, cleanliness and pools.
Contro: The TV cable programming should include more English speaking channels. Better air conditioning.
Posizione: Near downtown with cheap transportation. Lots of activities and tours available. Activities were provided on the resort grounds as well.
Excellent buffet food. We were planning to experience all the restaurants on the grounds thinking we would get bored by the buffet food but were so excited by the variety of gourmet choices on the buffet that we didn't want to go anywhere else. The service was impeccable and so friendly and they aim to please. The pools are well maintained as is the grounds despite the fact that they had only been open from a tropical storm hit two days before we arrived and there was tons of sand piled in the roads to the entrance. The cable TV could use some more English speaking channels but we were out of the room most of the time. We had to cut our vacation short because another hurricane was arriving. Would not recommend planning a vacation from August through October during hurricane season.
1 su 5
di un viaggiatore verificato da San francisco

Not worth it!

Data di pubblicazione: 17-set-2017
If you're thinking of staying in this hotel, please think about it. The pictures can be deceiving but when you're there, it is so bad. Front desk and management people do t know what's customer service and satisfaction is. They lie to their guests. Quality of food in the restaurants are poor. It's all inclusive but it's not worth it. Pool is open until 7pm only. You're only allowed 1 towel in the pool area and if you lose it, you'll pay 75 bucks. AC in their rooms are not working well, we were sweating like a pig in our room at 30C degrees. Their room service is only limited as well. I want other people to know so they will not experience what we've been through and not waste their money.
4 su 5
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di un viaggiatore verificato

Data di pubblicazione: 14-set-2017
オールインクルーシブの施設なので、お金のことを気にせず楽しむには最適でした。 施設内にある日本食レストランが、全体的に期待はずれだったのは残念でしたが、ブッフェ形式のレストランは品数も多く楽しむことができました。プールの水が汚いのも惜しい点でした。