Estimado Alberto,Le agradezco su tiempo en compartir su valoración.Lamento sinceramente que no hayamos estado a la altura de sus expectativas y no tener más información para saber dónde hemos fallado y poder tomar acciones de mejora.Estoy a su disposición para poder recibir sus comentarios y poder trabajar sobre ellos.Atentamente,Paloma HidalgoDirectora de Alojamiento

Dear Alessandra, We would like to than you for choosing our hotel and for sharing your excellent experience. We are delighted to read that you had a wonderful stay with us and that you enjoyed our location and the service and kindness provided by our associates. We will share your valuable comments with all of our team members to celebrate having exceeded your expectations. We are looking forward to welcoming you back. Best wishes, Claudia García Guest Relations

Muchísimas gracias por elegir The Westin Palace, Madrid y por dedicar su tiempo a recomendar nuestro hotel. Es un placer saber que hemos estado a la altura de sus expectativas en cuanto a la limpieza y estilo tanto de su habitación como de todo nuestro hotel. Celebramos que haya disfrutado de nuestra excelente localización durante su estancia y que haya aprovechado al máximo su viaje a nuestra ciudad. Esperamos tener la oportunidad de volver a recibirle pronto. Cordiali saluti, Claudia García Guest Relations

Dear Pasquale, Thank you for taking the time to share your experience and for giving us this high score. Looking forward to welcoming you back soon, Best regards, Paloma

Gentie Ospite, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente, Paloma Hidalgo

Gentie Ospite, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente Paloma H

Gentie Ospite, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente, Paloma H

Estimada Andrea, Antes de todo muchas gracias por su tiempo y por compartir su opinión. Nos alegramos mucho que hayamos superado sus expectativas, haya disfrutado de nuestra calidad de servicio, de nuestras instalaciones, y del nuestro localización optima. Esperamos volver a servirle pronto. Cordial saludos, Glenn R

Gentile Antonella, La ringraziamo per i suoi commenti e siamo molto felici di essere stati all’altezza delle sue aspettative, tanto per il servizio offerto dal nostro staff come per la stanza che le abbiamo offerto e la posizione dell’hotel. Sarà un piacere per tutti noi del The Westin Palace Hotel, Madrid poter riceverla nuovamente in un future prossimo. Cordiali saluti, Paloma H

Gentile Agnese, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente, Paloma H

Gentie Francesco, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente Paloma H

Gentile ospite, Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi! Paloma H

Gentile Ospite, Grazie mille per averci scelto per il suo ricente soggiorno a Madrid e per il suo tempo in condivvidere la sua sperienza presso il The Westin Palace, Madrid. Siamo contenti di sentire che il suo soggiorno è stato piacevole e grazie per i comenti positivi sulle nostre posizione e l'atmosfera. Ci dispiace non essere stato al livello delle vostre aspettative con la camera e il set in bagno . Speriamo di darle il benvenuto nuevamente nel suo prossimo viagio a Madrid e grazie ancora per il suo commento su Expedia. Cordiali saluti, Paloma H

Gentile Óspite, Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi! saluti, Paloma H

Dear Guest, Thank you for taking the time to write your detailed review. We are looking forward to welcome you again in a different season. Best regards, Paloma H

Gentie Ospite, Grazie mille di tutti I Suoi commenti positivi. Siamo contenti di sapere che ha trascorso un piacevole soggiorno da noi a Madrid e speriamo di darle nuevamente in benvenuto in una prossima occasione. Cordialmente,

Estimado Aimed,Muchas gracias por elegirnos en su visita a Madrid y por su fantástica reseña!Esperamos tener el placer de volver a recibirle muy pronto,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Dear Basilio,Thank you for your review and for sharing your experience.We're delighted to know that you enjoyed our property.Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Chetana,Thank you for taking the time to share your experience in this survey!We're excited to know that you enjoyed your stay with us.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Franklin,Thank you so much for taking the time to write this review regarding your stay with us.We're delighted that you enjoyed the new rooms and, on the other hand, I have shared your constructive feedback with our Director of F&B for further analysis with the Executive Chef.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Angelica,Thank you very much for your amazing review regarding your stay with us!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Luis,Thank you for taking the time to share your experience in this review.We're delighted to know that you enjoyed the hotel location and the city.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Dear Denise,Thank you so much for this amazing review regarding your stay with us!We're more than happy to know that you enjoyed the new rooms as well as the service provided by our staff.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Thank you Kaoru for your amazing score given to our property!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Antonio,Muchas gracias por compartir su valoración sobre nuestro hotel en esta reseña.Esperamos tener el placer de volver a recibirle en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Warren,Thank you so much for taking the time to share your amazing score on this review!Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Sonia,Thank you so much for your review and amazing feedback!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Muchas gracias Mario por compartir su fantástica valoración sobre su experiencia con nosotros!Estamos encantados al saber que conseguimos estar a la altura de sus expectativas y esperamos tener el placer de volver a recibirle en un futuro cercano,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Robert,Thank you for your review.I apologize for the problems encountered during your stay. I have shared them with the operational teams for further analysis with their teams and to fix them.Hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirector of Rooms

Dear Abraham,Thank you so much for your time to publish the great score given to our hotel!We hope to welcome you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Zulyn,Thank you for your review and honest comments regarding your stay.I apologize for the inconvenience generated by the hotel renovation. Hope you liked the new rooms and you enjoyed your visit.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Muchas gracias Claudia por compartir su excelente valoración de nuestro hotel y servicios en esta reseña.Esperamos tener el placer de volver a recibirla en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Thank you so much Abraham for taking the time to score our hotel on this review!We're delighted to know that we exceeded your expectations with the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Marta,Thank you for choosing us for this special occasion and celebration of your parent's anniversary!We're delighted to know that they enjoyed the stay and I have shared it with the team to celebrate their satisfaction.Looking forward to welcoming you and them back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Eva,Thank you so much for your review!We're delighted to know that we were able to exceed your expectations with the hotel and its services.Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Oscar,Thank you for your review and for your amazing feedback regarding our property.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimada Beatriz,Gracias por su reseña.Lamento sinceramente las molestias que le han ocasionado las incidencias ajenas al hotel y, más aún, la actitud de nuestros asociados con quienes comparto su experiencia para aprender de ella y mejorar.Espero que nos dé una nueva oportunidad de volver a recibirles en el futuro,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Estimada Elena,Gracias por su reseña.Lamento sinceramente que no hayamos estado a la altura de sus expectativas en esta ocasión.Espero que nos dé una nueva oportunidad de volver a recibirla y que disfrute de las nuevas habitaciones.Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Estimada Elena,Gracias por su reseña.Lamento sinceramente no haber estado a la altura de sus expectativas con la calidad de habitaciones y servicios y agradezco su mención al servicio en el restaurante.Espero que nos dé una nueva oportunidad y pueda disfrutar de las nuevas habitaciones que estamos remodelando.Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Peter,Thank you so much for your amazing review and for sharing your experience on this website!!!We're delighted and impressed with the feedback that I have shared with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Guillermo,Muchas gracias por su valoración y comentario en relación a su estancia con nosotros.Comparto su fantástica reseña con el equipo para celebrar su satisfacción.Saludos cordiales y hasta pronto!Paloma HidalgoDirectora de Alojamiento

Dear Greg,Thank you so much for taking the time to share your experience with us and for recommending our property!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Hector,Gracias por su reseña.Lamento sinceramente que no hayamos estado a la altura de sus expectativas y así lo comparto con los equipos operativos para que tomen acciones inmediatas para corregir los puntos mencionados y mejorar nuestros servicios.Espero que nos dé una nueva oportunidad de volver a recibirle y darle el nivel de servicio esperado,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Karine,Thank you so much for your review!I have shared it with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Mil gracias Jorge Ricardo por tan excelente reseña!Estamos encantados al saber que todo fue de su agrado y esperamos tener el placer de volver a recibirle muy pronto.Atentamente,Paloma HidalgoDirectora de Alojamiento

Dear Aida,Thank you so much for taking the time to share your experience on this website!We're delighted to know that you enjoyed it and hope to welcome you back shortly.Best regards,Paloma HidalgoDirector of Rooms

Un placer Aldo saber que estuvimos a la altura de sus expectativas.Muchas gracias por compartir su experiencia en esta reseña y esperamos tener el placer de volver a recibirle muy pronto,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento