Hotel vicino a Mall St. Matthews - Louisville

“The front desk person was not friendly, and not helpful. We had a dinner that was suppose to be deliver”

“Comfortable stay with excellent staff. ”

“Unfortunately this hotel is starting to show its age. Room was clean, but starting to show wear. Breakfast was a joke. Hotel was full for a national archery tournament (for teenagers) and they ran out of food, coffee, juice most mornings. One morning there was only biscuits and gravy on the hot table. And only 1 waffle maker which was constantly in use and a waiting line. They need to up staff for the kitchen. I think only 1 person currently. Carpets in the elevator lobby is worn. Only 1...

“I enjoyed my stay it was a cute hotel near the express way for drivers but also walkable to many restaurants near by for those that don't drive .If your staying like for 3 days it's good.They do have free coffee and juice and early morning have small muffins.The staff was nice and funny like I said no problems there now it could use a little touch up here and there but nothing to bad ..the walls are thin so guessing no instalation so can hear people moving around that the only problem I had was...

“Room was dirty (stain on carpet, dresser drawer falling off tracks, tv non-operational). ”

“Clean suite, friendly staff. Enjoyed our stay.”

“Our stay at this Hotel was amazing. From friendly service going above and beyond expectations to be helpful, to rooms that were modern, clean and welcoming and a good breakfast selection. I absolutely recommend this hotel and supervisor Karen ;-) A life saver!”

“Very clean room and comfortable. Breakfast bar was good.”

“Very bad”

“Easy check in. Very clean room”

“Everything was great ”

“Just used it for a nights stay, everything was good”

“Breakfast was good both days. Typical fare-eggs, meat, waffles and toppings, fresh fruit. Coffee was good”

“Good place to stay”

“Menú del desayuno fresco y variado por el precio.”

“Room and staff were great! The lady at check-in was excellent and did a great job assisting us with early check in.”

“Room was really clean and cool. Can tell the property is new and there’s nothing wrong with that. Great TV with remote. Nice little balcony area. The music for the bar is loud and runs late but if you’re used to that then you’ll be fine. No mini fridge, coffee maker, or microwave. Those are my only complaints. And it would be cool to have ice available at all times. ”

“I had a terrific stay and the staff were super friendly and helpful. But when I woke up with mysterious bites all over me, I did my research. I have several videos and pictures of the copious amounts of bed bugs in my sheets. I brought it to management attention and again were super helpful. However, after staying several nights before the discovery, we were only compensated for ONE! So beyond furious! Just do better people. That is all.”

“Convent”

“I was on Concierge level - a first for me. The room was amazing! Concierge level had a separate lounge Mon thru Friday for Continental breakfast. On Saturday I had to go to main restaurant for breakfast where it was very understaffed, they ran out of many main items early, they didn’t speak English (cook said 5 minutes for everything and I waited 30 minutes and didn’t get my item; server didn’t understand Earl Gray Tea), and the selections were much less than what was available at concierge...