Very professional, warm staff; always smiling and greeting you by my name. We had a small hiccup in our stay, but overall our time spent at RM was lovely and we've had nothing but great things to say about it to family, friends and colleagues. We have certainly recommended it to everyone we know. Special thanks to concierge team, Mr. Muhammad and Mr. Abdullah, for going above and beyond in accommodating us, far beyond I would have ever imagined. And thanks to our driver, Mr. Abdullah, for being so polite and sweet. These men deserve promotions, as their service is the very reason our stay at RM was so memorable and why we would like to return to RM in the future. Advice for travelers: check your reservation carefully- We regret not being informed upon check-in that breakfast was included. We sure missed out on that. Overall, though- lovely staff and premise. Thanks again, team RM!