2 friends and I stayed at this hotel while we visited Colombia (April 2018). We wanted a local feel because we were there to soak in the culture (I was there to brush up on my Spanish). The location is great, its hidden away but still very close to a huge mall and metro station. The staff is incredible!!! Everybody was very nice and helped us find tours, restaurants, or anything else we needed while we were there. The hotel was clean and very safe. We traveled via metro or walking from one side of Medellin to the other and we did not feel unsafe anywhere. To my surprise, very little English is spoken in Medellin, so this was perfect for me, however, if you don't speak at least basic Spanish, you may have a hard time. I recommend this hotel and Medellin if you are looking to experience real culture.