Valutazioni basate su 820 recensioni verificate

4,1 su 5
81% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,4 Servizio e personale
4,2 Comfort in camera
4,1 Condizioni dell’hotel
Recensioni verificate di Expedia
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 17-mag-2017
Great hotel! Great staff! Great breakfast! Great location! Nothing bad I can say about this place.... I'll definitely be back the next time I'm in town
2 su 5
di un viaggiatore verificato da cincinnati

Nothing like 2012 experience!!!!!

Data di pubblicazione: 8-mag-2017
Pro: Staff
Contro: Undate
Posizione: Great location
I had previously stayed in this hotel in 2012 where I found everything to be comfortable and satisfactory.. Sorry to say my 2017 experience was not the same... The hotel staff were pleasant but the rooms were very uncomfortable... Mattresses with stains on them in a suite.. The two queen beds and couch pull out bed were stained with yellow marks.. The couch that lets out to a bed had springs poking from the mattress the conditions were unacceptable very over priced for the conditions of their so called amenities... Spoke with manger and she listened.... However I was still charged full price for less than adequate amenities.. Wouldn't recommend to an enemy!!!!
Commenti Hotel
10-mag-2017 di Candace, Hotel
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Excellent Location!

Data di pubblicazione: 4-mag-2017
The location of this hotel is perfect!! Across the street from an outdoor mall with excellent store selection. Several options for dining at the mall as well as within 5 miles of hotel. Hotel has excellent complimentary offers for breakfast and pre dinner too! Only complaint is that they had several people loitering late into the evening and many were staff members still in uniform. Hanging out on the porch. This was too bad because the porch is awesome with rocking chairs but relaxing out there was not an option.
1 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 30-apr-2017
I booked this hotel through Expedia, and upon arrival they did not have a room for me.
Commenti Hotel
2-mag-2017 di Candace, Hotel
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
2 su 5
di un viaggiatore verificato

Dirty and dated property

Data di pubblicazione: 27-apr-2017
This property is dated, room was dirty and carpet had not been vacuumed and bed sloppily made. Parking lot full of people.drinking beer and was loud.
Commenti Hotel
29-apr-2017 di Kristy, Hotel
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope you will give us another chance to show our improvements.
2 su 5
di un viaggiatore verificato

Very poorly run hotel

Data di pubblicazione: 13-mar-2017
Traveling family and was very disappointed. Rooms dirty pool a mess and hot tub broken. Beds were shot and bathroom wasn't clean.
Commenti Hotel
15-mar-2017 di Candace M, Hotel
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
3 su 5
di un viaggiatore verificato

Check in took way too long.

Data di pubblicazione: 25-feb-2017 su Hotels
We stayed here as a family. The hotel was nice. There were several construction workers staying there and said they had been there for about a month. There were several of the workers coming in and out of the hotel. Most of them were under the influence of alcohol. They were loud throughout most of the night. While we were unpacking the car we noticed the parking lot had the smell of marijuana. When we arrived my husband went straight in to check in. I followed behind just a few minutes later. When I got inside, he still had not been helped. So I waited while he unloaded the car. He came back in and I still had not been helped. No one was at the desk. A girl, Im unsure if she worked there, went behind the counter and got her cell phone, then stepped where she could not been seen. This has been about 20 minutes. She then tried to check us in, while talking on her cell. She had no idea what she was doing. So she went outside and came back in a few minutes later with whom seemed to be the one that was supposed to be working the desk. He smelled like he'd been in the parking lot smoking pot. He then took about 10 more minutes to find out reservation. Finally after about 30 minutes we were finally able to go to our room. Everything else with the hotel was nice. The construction workers were loud and rowdy late into the night and early in the morning.
1 su 5
di un viaggiatore verificato

Terrible Stay

Data di pubblicazione: 16-feb-2017 su Orbitz
The cement plant next door began operations at 0530 with industrial drilling and hammering. the hotel could do nothing. in my opinion, the hotel misrepresents a place to sleep and took funds under false pretense. the inability to sleep beyond 0530 should have been disclosed.
Commenti Hotel
19-feb-2017 di Candace, Hotel
Thank you for taking the time to give us a survey. We would like for you to reach out to the hotel directly to speak about the issues that occurred during your stay. We look forward to speaking with you.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da MS

Very roomy suite in town

Data di pubblicazione: 15-feb-2017
The service and room were both amazing. The only complaint is when I asked for more coffee packets, cups, creamer, etc for our room the previous crew had not stocked for the current crew, and the current crew had no idea where to find the items. Not a big deal but we love plenty of coffee and also had a child that became very sick that night so coffee was a necessity. Loved everything else about our stay And will definitely return.
5 su 5
di robert

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 7-feb-2017 su Hotels