Paying to stay to get rest. did not happen
Data di pubblicazione: 12-nov-2015
Checked in late at night. The lady was truly nice and helpful.
It all went downhill after. Needed to sleep in. Could not for the guy cleaning rooms. He would open rooms and push latch so doors wouldn't lock and he would open and let them go to slam up against that over and over shaking walls it was so hard. Beyond rude. Called front desk was told they would take care of it.
Nope they didn't!
Then try to get some sleep our last night there because it was raining and we had to get a very early start, it was a party in a next door room whic was ridiculously loud. We had to gather our children and belonging at midnight and drive out in the rain home for 3hours. Checking out I told front desk worker which was a different person and she could care less. I explained we paid all the money for 4 nights stay to get some sleep. Which did not happen!! She was beyond rude. Didn't offer to go tend to situation upstairs either.
Standing in hallway at the complete over end this room you could hear the people laughing squealing jumping and horse playing. It was grown ups. They were drinking and just being plain rude. I would never act this way in a hotel room where people are paying to get rest at this time of night. So we now know this hotel is a hang out place for people and will not use it again and will be sure to have our company not use it for future events.
The bed sheets were not visibly dirty but smelled nasty and musky so we went and bought sheets at Walmart. Bathtub had hairs
17-nov-2015 di firstname.lastname@example.org, Hotel
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the noise. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.