TOTALLY INEFFICIENT AND RUDE - BOOKING CHAOS!
Data di pubblicazione: 23-set-2015
OK. You get up at 2 in the morning. Bleary eyed you drive to the airport. You suffer the purgatory of budget air travel (to be fair Easyjet are better than most), you land, go through the bizarre gyrations that involve carhire in Sicily, get lost in the back streets of the Catania rush hour, you eventually find your way to Taormina where you get hopelessly lost because your sat nav doesn't realise your hotel is in the centre of a town virtually inaccessible to cars, you argue with irate restauranteurs because you're driving the wrong way up a pedestrian street, only to be rescued by a friendly bar owner who charmingly guides you on your way..And finally you arrive at your hotel! You stagger with your bags down the hill to reception where a young woman cheerfully informs you that the room you booked 6 weeks ago and that Expedia have confirmed twice (including phone calls from Arizona!) is NOT AVAILABLE! You can go to the other hotel HALF A MILE AWAY! But we booked it six weeks ago? Shrug..But we've been travelling for hours? Shrug..Half a mile with this luggage? Shrug...Do we get an upgrade? Shrug..Then you snap. Er, No...No I don't think so...NO...NO, NO, NO! Shrug...(reluctantly) OK...you can have the room...we'll move somebody else. What do they think they are? an airline? Now, none of the hassles of modern travel are the fault of Villa Diodoro but their rudeness and total inefficiency are! DO SOMETHING to sort out this hotel - apart from that, the stay was....OK.Nul Points