Piscina

Recensioni per Red Roof Inn PLUS+ Miami Airport

2.5 out of 5
Red Roof Inn PLUS+ Miami Airport
3401 NW Lejeune Road, Miami, FL

Recensioni

6,8
Valutazione di 10 - Eccellente. 470 su 1631 recensioni" "
Valutazione di 8 - Buono. 391 su 1631 recensioni" "
Valutazione di 6 - Soddisfacente. 281 su 1631 recensioni" "
Valutazione di 4 - Scarso. 207 su 1631 recensioni" "
Valutazione di 2 - Terribile. 282 su 1631 recensioni" "

6,6/10

Pulizia

7,2/10

Personale e servizio

6,4/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

LIONELLO

Soggiorno di 1 notte a novembre 2023
Risposta di Sashauna Red Roof Management , il giorno 11 nov 2023
Hello Lionello,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Miami Airport. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Buono

Susanne, Cerro Maggiore

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The right hotel where to stay in order to catch a flight the following day. It is literally next to the airport and the rental car return agency.
Soggiorno di 1 notte ad agosto 2023
Risposta di Gabrielle RediResponse Specialist , il giorno 18 ago 2023
Thank you for taking a moment to leave a review, Susanne. Myself and the staff at the Red Roof Inn PLUS+ Miami Airport appreciate your 4/5 score following your stay. I am thrilled that our close proximity to the airport pleased you. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

6/10 Soddisfacente

Piergiorgio

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
posizione comoda, buona colazione, il parcheggio si paga 10 dollari, struttura datata, camera fredda con aria condizionata che butta solo freddo, serratura elettronica che spesso non funzionava
Soggiorno di 3 notti a gennaio 2023
Risposta di Xao RediResponse Specialist, il giorno 23 gen 2023
Grazie per aver condiviso la tua valutazione di 3/5 dopo il tuo soggiorno al Red Roof PLUS Miami Airport, Piergiorgio. È stato un piacere leggere che la nostra colazione è stata di vostro gradimento e che la nostra posizione era comoda alle vostre esigenze. Hai notato però che la serratura elettronica a volte era difettosa e che la nostra struttura era datata. Nel tentativo di apportare miglioramenti, il tuo feedback completo è stato condiviso con la proprietà.Lo staff e io apprezziamo i tuoi commenti. Ci piacerebbe ospitarti di nuovo sotto il nostro tetto in futuro.Cordiali saluti,XaoRediResponse Specialist

8/10 Buono

Alessio

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto ok!
Soggiorno di 1 notte ad agosto 2022
Risposta di sr, il giorno 31 ago 2022
Thank you for choosing Red Roof.

10/10 Eccellente

Katherine Lissette

Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Lennin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo bien
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Juan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
No era un lugar totalmente limpio en todos los lugares. No se respira limpieza total para sentirse como en casa.
Soggiorno di 6 notti ad aprile 2024

2/10 Terribile

Jeremy

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sashauna RediResponse Specialist, il giorno 18 apr 2024
Hello Jeremy,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Miagros

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Sashauna RediResponse Specialist, il giorno 18 apr 2024
Hello Miagros,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Eccellente

Janice

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 9 notti a marzo 2024
Risposta di Linton RediResponse Specialist, il giorno 17 apr 2024
Dear Janice,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that you had a good experience. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Buono

Schaketa Valencia, George Town

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
I like the area. Its conveniently located to everything i need.
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton RediResponse Specialist, il giorno 16 apr 2024
Dear Schaketa,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that our convenient location met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Buono

Abhinav

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good enough for a one night stay usually when you land or have to catch a cruise next day!
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton RediResponse Specialist, il giorno 16 apr 2024
Dear Abhinav,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was delighted to read that our hotel was convenient to your night stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location close to airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton Rediresponse Specialist, il giorno 15 apr 2024
Dear Javier,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that our convenient location and close proximity to the airport met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Giovanni

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Bad
Soggiorno di 2 notti a febbraio 2024
Risposta di Sashauna RediResponse Specialist, il giorno 14 apr 2024
Dear Giovanni,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the bad experience you had during your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Buono

Sanjay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is excellent
Soggiorno di 9 notti ad aprile 2024
Risposta di Sashauna RediResponse Specialist, il giorno 14 apr 2024
Dear Sanjay,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our excellent location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia
Etwas in die Jahre gekommenes Airport-Hotel. Erfüllt definitiv den Zweck, dort eine Nacht zu schlafen. Einrichtung sehr einfach, aber gleichzeitig sehr sauber. Flugzeuge fliegen direkt sehr tief über das Hotel, man hört es in den Zimmern, aber nicht unbedingt störend.
Soggiorno di 1 notte ad aprile 2024
Risposta di LaTunde RediResponse Specialist, il giorno 13 apr 2024
Liebe Lisa,Vielen Dank, dass Sie sich die Zeit genommen haben, an unserer Gästebefragung teilzunehmen. Wir freuen uns über Ihre Kommentare zu Ihrem letzten Aufenthalt im RED ROOF PLUS+ ST AUGUSTINE. Bei Red Roof ist es gut zu wissen, dass Sie mit der Einrichtung, der Sauberkeit und allen anderen positiven Aspekten, die Sie geäußert haben, zufrieden waren. Da es sich jedoch um Ihren Kommentar zur Instandhaltung und allen anderen genannten Bedenken handelt, werden diese berücksichtigt. Das Feedback unserer Gäste ist bei Red Roof immer willkommen, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern.Nochmals vielen Dank für das Teilen Ihrer Erfahrungen. Wir freuen uns darauf, Sie auf Ihren zukünftigen Reisen zu sehen.Aufrichtig,LaTundeRotes DachmanagementRediResponse-Spezialist

6/10 Soddisfacente

Sueann

Viaggio di coppia
Mi è piaciuto: Pulizia
Receptionist was not great at front desk a all in one bathroom was not what i expected not my type
Soggiorno di 1 notte ad aprile 2024
Risposta di LaTunde RediResponse Specialist, il giorno 13 apr 2024
Dear Sueann,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We value you as our guest and welcome your 3/5 score. At Red Roof we are disheartened to read that you were unsatisfied with the customer service you received from the front desk and the bathroom type. These concerns will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Scarso

George

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tyy
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton Rediresponse Specialist, il giorno 11 apr 2024
Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton Rediresponse Specialist, il giorno 11 apr 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Buono

Hayden

Viaggio con la famiglia
Great location and very clean hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton RediResponse Specialist, il giorno 11 apr 2024
Hi Hayden,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. It's rewarding to read that our great location and clean hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Buono

Aprel

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
The property was easy access to the airport, but was not up to the standards of what I paid for.
Soggiorno di 1 notte a marzo 2024
Risposta di Linton RediResponse Specialist, il giorno 11 apr 2024
Dear Aprel,Thank you for telling us about your recent visit to RED ROOF PLUS+ MIAMI AIRPORT. it's good to read that our easy access to the airport. However, you indicated that it was not up to your standards. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 Scarso

oscar

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Old property. Next to airport, loads of noise.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sashauna RediResponse Specialist, il giorno 10 apr 2024
Dear Oscar,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the condition of the property and the noise disturbance you encountered is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Buono

Houadraa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Staff were very friendly and helpful. Rooms and public spaces could use a little more upkeep.
Soggiorno di 1 notte ad aprile 2024
Risposta di Olivia RediResponse Specialist , il giorno 8 apr 2024
Hello Houadraa, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Miami Airport. I am glad you found our staff to be friendly and helpful, despite the rooms and the public spaces not being to your liking. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Eccellente

sebastian enrique

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo bien
Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 7 apr 2024
Estimado Sebastián,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes sobre su reciente estadía en el RED ROOF PLUS+ MIAMI AIRPORT. Nuestro objetivo es ofrecer una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estancia. En Red Roof, los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Deybe A

Soggiorno di 2 notti ad aprile 2024
Risposta di Sashauna RediResponse Specialist, il giorno 7 apr 2024
Hello Deybe,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terribile

Ilene

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Don’t stay here!!
Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 6 apr 2024
Hello Ilene,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terribile

Samuel

Solicité cancelar y no me la cancelaron. Indiqué los motivos y aún así me realizar cobro.
Risposta di Sashauna RediResponse Specialist, il giorno 6 apr 2024
Estimado Samuel,Gracias por tomarse el tiempo para contarnos sobre su estadía en el RED ROOF PLUS+ MIAMI AIRPORT. Lamento que su experiencia no haya cumplido con sus expectativas, por lo que obtuvo una puntuación de 1/5. Realmente lamentable la situación que usted describe respecto al problema que tuvo con la cancelación de su reserva. Lamentamos mucho tu experiencia. Puedo asegurarle que he comunicado sus comentarios a la administración en un esfuerzo por abordar sus inquietudes. Nuestro equipo en Red Roof está comprometido a satisfacer a nuestros huéspedes, por lo que estamos muy agradecidos por sus comentarios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Scarso

Alora Lynn

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia
Our AC broke halfway through the trip and soaked all of our luggage. Nothing other than maintenance coming to fix it was offered even after showing that our luggage was soaked
Soggiorno di 3 notti a marzo 2024
Risposta di Linton RediResponse Specialist, il giorno 5 apr 2024
Dear Alora,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. It's regrettable to room that the issue with the AC and the other issues were the downsides of your stay. Please know that guest feedback plays a vital role in the improvement of our hotel, so the insight provided is greatly appreciated and will be used to aid in the betterment of our hotel.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Buono

dhewradj

Viaggio con la famiglia
Mi è piaciuto: Servizi
Good but lift is not working properly
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton RediResponse Specialist, il giorno 15 apr 2024
Dear Dhewradj,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read you had a good experience. However, you indicated that the elevator was not working properly. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terribile

Cheryl

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Horrible
Soggiorno di 6 notti a marzo 2024
Risposta di Linton Rediresponse Specialist, il giorno 3 apr 2024
Dear Cheryl,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was disappointed to read you had a horrible experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Our Red Roof team hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terribile

Nihal

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very bad customer service’
Soggiorno di 1 notte ad aprile 2024
Risposta di Linton RediResponse Specialist, il giorno 3 apr 2024
Dear Nihal,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. You indicated that your staff encounter was less than satisfactory. Please know that guest feedback plays a vital role in the improvement of our hotel, so the insight provided is greatly appreciated and will be used to aid in the betterment of our hotel.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Robert

Viaggio con la famiglia
Really pleased
Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 2 apr 2024
Dear Robert,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Rehab

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i was very comfortable
Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 2 apr 2024
Dear Rehab,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. Our goal is to provide a comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Scarso

Jesus

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
mal trato del personal
Soggiorno di 1 notte a marzo 2024
Risposta di Linton Rediresponse Specialist, il giorno 29 mar 2024
Querido Jesus,Gracias por contarnos sobre su reciente visita al RED ROOF PLUS+ MIAMI AIRPORT. Nos esforzamos por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 2/5 debido a la descripción del encuentro con el personal. Tenga en cuenta que los comentarios de los huéspedes nos ilustran sobre áreas de oportunidad para que podamos realizar mejoras. Como tal, utilizaremos la información proporcionada para limitar tales sucesos en el futuro.Gracias por compartir sus inquietudes y nuestro equipo en Red Roof le desea todo lo mejor en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediresponse Specialist

6/10 Soddisfacente

Ashley

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Nishaye RediResponse Specialist, il giorno 29 mar 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Miami Airport and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terribile

Rebecca

Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 28 mar 2024
Hello Rebecca,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Joulie, Middletown

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was extremely nice! I felt safe here, as a solo female traveler. Unfortunately, the AC was broken, its was 83 degrees in the room. The TV worked but the remote had no batteries. Got moved to a new room, the TV remote in the second room ALSO didnt have batteries, and the phone in the new room did not work….
Soggiorno di 4 notti a marzo 2024
Risposta di Toni-Ann RediResponse Specialist , il giorno 27 mar 2024
Dear Joulie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding our friendly staff and the safety of our Red Roof Plus+ Miami Airport. You've expressed your displeasure however, in a broken phone, no batteries in the remote and a broken AC. I appreciate you making us aware of this. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to improve your impression of our Red Roof Inn.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terribile

Christian

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Need too up date
Soggiorno di 2 notti a marzo 2024
Risposta di Linton Rediresponse Specialist, il giorno 26 mar 2024
Dear Christian,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. You stated that there are some updates that need to be made. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please be advised that this is not a normal practice at our hotel, therefore our Red Roof team will be using your comment to aid in the betterment of our hotel.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Scarso

Celine

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was dirty and beds uncomfortable. The hotel is in poor condition, yet they want quite a bit per night to stay.
Soggiorno di 3 notti a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 26 mar 2024
Dear Celine,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the discomfort of the beds, the uncleanliness of the room and the poor condition of the hotel is truly regrettable. We are very sorry for your experience. In regards to pricing we are not privy to such information. However, prices are subjected to change due to the competitiveness of the market.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Scarso

Kelly

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Clean? Yes. However, we had to reprogram the room key several times, the toilet didn’t flush, there’s a coffee maker in the room (which I asked about when I booked the room because coffee first thing in the morning is important to us) - however they only had DECAF in the room. I went down to the front desk to ask- they told me they only have decaf. And it’s one of those coffee maker that’s not a keurig or regular coffee makers so unless I went out to buy another coffee maker….. 🙄 Also, the lamp was all rusty and there were not many outlets to plug anything in. Hate to complain but I won’t be staying here again
Soggiorno di 4 notti a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 26 mar 2024
Dear Kelly,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We do appreciate you highlighting that you were pleased with the cleanliness. However, the situation you described regarding the toilet not flushing, the issue you had with the room key and the type of coffee available not being to your liking is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Buono

Vazira

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Old and dirty amenities. Cockroaches everywhere
Soggiorno di 1 notte a marzo 2024
Risposta di Linton Rediresponse Specialist, il giorno 24 mar 2024
Dear Vazira,Thank you for telling us about your recent experience at RED ROOF PLUS+ MIAMI AIRPORT. We thank you for your 4/5 score. However, I was saddened to hear that the insects you reported and the uncleanliness mentioned hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

10/10 Eccellente

David

Soggiorno di 1 notte a marzo 2024
Risposta di LaTunde RediResponse Specialist, il giorno 13 apr 2024
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terribile

robert

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was Absolutely disgusting and the worst place I have ever been to. Rooms are dirty, and moldy. Customer service was horrible. They also sneak in a $10.00 parking fee per day. Breakfast was nothing but sweet crap, so nothing for a diabetics meal. The so called smking area was absolutely the mist disgusting thing I hVe seen. cig container was overflowing with old buts that were also all over the ground. Horrible place !!!!! No offer for a discount or upgrade, after giving us a room that was unlocked and the beds were used,Bathroom was nasty, would of rather gone outside!!! I cant even believe this place is allowed to be open.. pool also has mold...people, go somewhere else!!!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Linton RediResponse Specialist , il giorno 22 mar 2024
Dear Robert,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was disappointed to read that the condition of your room, the parking fee and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terribile

Maksim

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
DISGUSTING PROPERTY! There was ashes on the bed and the nightstand in a room that was supposed to be non smoking- There was pubic hair on the bed as well, We had to sleep in our clothes. We were exhausted from 16 hr of travel and had to rest for 5-6 hours. In another room we booked there was a slice of bread crusted/old hard bread. The carpet in the hallway was the nastiest, dirtiest trash I have ever seen in my life. We have stayed at nicer motel 6.
Risposta di Linton Rediresponse Specialist, il giorno 20 mar 2024
Dear Maksim,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was disappointed to hear that the uncleanliness of your bed, the condition of the carpet and the other concerns mentioned hindered your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Soddisfacente

Christina, Santa Fe

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bathrooms needed cleaning, hallways were dirty.
Soggiorno di 1 notte a marzo 2024
Risposta di Olivia RediResponse Specialist , il giorno 19 mar 2024
Thank you, Christina, for telling us about your stay at the Red Roof Inn PLUS+ Miami Airport. The situation you described regarding the lack of cleanliness in your bathroom and the hallways are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Scarso

Michael

Viaggio con animali domestici, Viaggio di lavoro
first room no tv second no air conditioning but third room was good just that I'm handicap and it was a long walk for me
Soggiorno di 9 notti a marzo 2024
Risposta di Linton Rediresponse Specialist, il giorno 20 mar 2024
Dear Michael,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. You indicated that your first room had no TV and the lack of air conditioning in your second room were the hindrances of your stay. However, I was happy to read that your third room was suited to your needs. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Eccellente

Belinda

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Its proximity to the airport and its good service
Soggiorno di 1 notte a marzo 2024
Risposta di Linton RediResponse Specialist , il giorno 19 mar 2024
Dear Belinda,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was delighted to hear our proximity to the airport and good service met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Tammy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very nice. Our room was so cold. They had maintenance fix it right away!
Soggiorno di 1 notte a marzo 2024
Risposta di Sashauna RediResponse Specialist, il giorno 19 mar 2024
Dear Tammy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ MIAMI AIRPORT. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice staff. However, it's truly disheartening to see you highlight that you were disappointed that the temperature of the room. Nevertheless, I am so glad maintenance was able to fix the issue. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Angie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Overall clean and quiet. Only thing is we had to ask to get our room cleaned.
Soggiorno di 3 notti a marzo 2024
Risposta di Linton RediResponse Specialist , il giorno 16 mar 2024
Dear Angie,Thank you for sharing your feedback on recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that our clean and quiet hotel met your expectations. However, you indicated that you having to ask for your room to be cleaned was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

KHEMISHA

Cost
Soggiorno di 1 notte a marzo 2024
Risposta di Linton RediResponse Specialist , il giorno 16 mar 2024
Dear Khemisha,Thank you for telling us about your recent experience at RED ROOF PLUS+ MIAMI AIRPORT. It's good to read that you were fond of our affordable price, which resulted in your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist