Valutazioni basate su 965 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,3 su 5
68% degli ospiti consiglia questa struttura
3,6 Pulizia della camera
3,6 Servizio e personale
3,4 Comfort in camera
3,2 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
1 su 5
di un viaggiatore verificato da san francisco

Horrible experience I have ever had

Data di pubblicazione: 13-mag-2016
Pro: Nothing at all
Contro: Change the staff entirely and provide better wife and cleaner rooms
We made a late check in. The guy was very angry with us we were that late. I told him I have a knee problem he said he does not have any rooms downstairs and either I take what he offer otherwise I should leave. Very rude guy he almost threatened me. Because of my guest being with me I did not have any other option but taking the room. He charged me upon check in fully for the entire stay . I have never been charged upon check in before I always get charged upon check out. Wifi was very poor and the room phone was not working . When I asked them to help fix it he said he doesn't have to provide us Internet . He came to my room to fix the phone and he threatened me in my room as well in front of my guest that I was sharing the room. I called the front desk again and this time a lady answered which I was told she was the wife of the guy who thretened us by calling the police and kicking us out. I can not believe Expedia lists these types of hotels on their website. I am definitely putting this message everywhere possible including tripadvisor to make sure other people know about this hotel and expedia's lack of ability in selecting who they do business with.
Commenti Hotel
17-mag-2016 di Sean, Hotel
We appreciate your time sharing your experience staying with us. You reserved a room through Exedia.com and at the time of reservation you had a choice to select a room based on your need. We have a limited check-in time of 3.00PM to 10.00 PM which is clearly mentioned on expedia website and on your itinerary as well. It also stated that no check-in will be allowed after 10.00 PM and if you are check-in late, inform the property. You did not inform us that you are check-in late, even though my staff member checked-in you at 01.30 AM. Once payment process done and my staff handed over room key you asked for room type and my staff told you that you have 1 king bed reserved . You asked for Two Queen bed so my staff asked you to upgrade reservation to two beds by paying difference. You denied to pay an extra amount and kept on asking two beds at the same price on one bed which my staff had refused to do so. Then you asked for a room on first floor, since all the one bed was occupied on first floor and you did not put any request for the first floor we were unable to accommodate you on first floor. Night clerk told you that he will give first floor on next day. Next day morning you came to the office and very rudely spoke with my female front desk about first floor room, she told you that first floor room is available and if you wish,you can change your room. You told her that you will get back to her after consulting to your friend. You never revert back to us about room change. My staff had accommodate you at 1.30 AM (after check-in time end) that show commitment of staff to provide best services at all time. He showed willingness to upgrade your reservation or provide you first floor room next morning but you did not respond back to us.These shows my staff had tried to provide you the best possible service they can,to fulfill your expectation.
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 6-mag-2016
Vom Bett aus hat man einen schönen Ausblick auf Bäume. Der Balkon zeigt zur Pool. Die Anlage ist gepflegt. Die Zimmereinrichtung ist etwas altbacken, aber okay. Das Zimmer hat ein Tageslichtbad mit Heizung. Die Heizung im Zimmer ist etwas in die Jahre gekommen und lässt sich nicht vollständig ausschalten. Wir haben uns trotzdem wohl gefühlt.
3 su 5
di un viaggiatore verificato

Would not book again

Data di pubblicazione: 15-apr-2016
Pro: Staff
Hotel run down and not comfortable. Staff helpful.
3 su 5
di un viaggiatore verificato

Location to everything good

Data di pubblicazione: 11-apr-2016
Pro: was quiet
Contro: breakfast needs improvements, maybe some eggs?
Posizione: beach, wharf, food, was close to all
The Best Price value in the area. Easy access to all areas of interest.
Commenti Hotel
29-apr-2016 di Sean, Hotel
Dear Guest , Thanks you for your valuable feedback. Your valued comments have been brought to the management. See you in the near future.
3 su 5
di un viaggiatore verificato da Half Moon Bay, CA

Great room and hotel location

Data di pubblicazione: 19-mar-2016
We asked for a room near the hottub and it was perfect. We parked our car in the lot right outside our room and went in to find that straight through was a sliding door with a deck, two chairs, and a gate that opened to the hottub and pool.Fabulous. Breakfast was okay, some fruit would have been nice. We enjoyed our stay very much.
3 su 5
di un viaggiatore verificato

Overpriced

Data di pubblicazione: 26-feb-2016
I understand that Monterey is expensive, but this hotel is over priced for what you. Very small, minimal breakfast that consists majoritily of muffins and waffles. The pool is nice. The hot tub is nicer.
1 su 5
di un viaggiatore verificato

Look elsewhere

Data di pubblicazione: 25-feb-2016 su Hotels
Staff was nice enough at registration. The hotel is extremely run down: old furniture, very old bathroom fixtures, bath tub tile cracked and broken (I would not shower there). I paid for a 2 night stay, but opted to eat the cost and made a reservation at a different hotel for my second night. I would not return to this hotel.
4 su 5
di James da Barrie, Ontario

Data di pubblicazione: 21-feb-2016 su Hotels
Great location.
Commenti Hotel
29-apr-2016 di Shawn, Hotel
Dear Guest We gladly appreciate your feedback during your stay here with us at Americas Best Value President’s Inn. We hope to see you again soon.
2 su 5
di Peter da Seattle

Data di pubblicazione: 18-feb-2016 su Hotels
The hotel is a quick place to grab a few hours of shuteye between all-day meetings. The neighborhood is less than ideal (nestled between self-storage buildings and a trailer park), but it seemed safe enough. The biggest issue I had was that the hot water wasn't working during my stay. At least I can say that the cold shower woke me up. NOTE:: If you do a hotels.com reservation, you cannot get a refund at the hotel when there's a problem because it is 100% prepaid. Frustrating.
4 su 5
di un viaggiatore verificato

nice hotel close to the beach.

Data di pubblicazione: 18-feb-2016
this hotel is good. but the facilities are too old.
Commenti Hotel
19-feb-2016 di Sean, Hotel
Dear Valued Guest Thank you for taking the time to complete our online survey regarding your recent stay at our inn. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!