Hotel vicino a Mud Hen Marsh Nature Preserve - Westerville

“Clean and nice”

“The staff was efficient and accommodating. We had some trouble with our TV and someone was up in our room taking care of the problem almost immediately. Also, I was staying overnight for a follow up post surgery visit. My appointment was not until 2 PM and they let me have a late check out time of 1 PM so me and my 83-year-old husband were not “homeless’ for three hours. Deeply appreciated.”

“Very clean, great staff. Awesome breakfast buffet.”

“Consistently clean and comfortable!”

“Good for the price. Dated elevator and rooms. Bit of a musty smell in the room.”

“Was somewhat outdated in the rooms.”

“I don't have anything to add”

“Hotel was clean and smelled good. Staff was very friendly and will definitely stay here again! We had a great night of sleep. The bed was super comfortable”

“Room like home”

“3 out of 4 elevators were out of service. The room service did not provide any coffee pods for our room, no cream either. The elevator stunk like stagnant dirty water. The front desk staff was rude, and barely begrudgingly helpful. The ice maker was leaking all over the floor. The coffee in the lobby was old and bad tasting. They cleaned our room only once in 4 days.”

“Poorly maintained, broken ice machines, broken pool, limited gym equipment. First room they gave me smelled lime urine (pet friendly hotel, maybe pet accident). Wont be staying here again”

“Nice staff, Safe, Clean and fun for kids.”

“The AC did not work. It was 78 degrees in our room. We called to let them know and see if we could switch to another room or two rooms if another suite was not available, but they never found anything. No one slept well. Then the breakfast was not available until 7:30 on the weekend. We had to leave at 7, so we did not get breakfast. When you pay nearly $500 for a room, you expect AC and breakfast.”

“The staff was great. The room was clean and quiet.”

“The property was quiet, check-in was quick, rooms are clean and we were satisfied with our visit.”

“Clean & well maintained facility with very friendly and helpful staff.”

“Everything was wonderful at the hotel! Only minor complaint was the $10 per night self parking fee.”

“No AC in community areas, pool/spa was broken and disgusting. Elevator only worked half the time, our keys kept shutting down, couldn’t get fresh towels and we were there for 4 days. Garbages never got emptied and never replaced dirty cups in room… halls smelt like Marijuana and HOT. Just an overall bad experience.”

“I did not expect the status I saw this time at all no help at all as no staff available to give a hand We have to bring our luggage in the hotel and inside the hotel same to bring down and take to car ourselves Food in bfst quite poor also but may be this is the standard for such hotels nowadays”

“The sheets were clean. There were new lampshades. But the surfaces that were cleaned had cleaner residue, and any non-essential surface had not been cleaned in years. The lamps themselves had SOOO much fly poop, and their switches were sticky. The hairdryer looked like it had sat beside a deep fryer for six months. The countertop was so cracked that it was supported by a 2x4 so it didn't fall off the wall. But it was a place to sleep. And it didn't have bedbugs.”